Using Apple configurator to up/downgrade iOS
Hi,
I just received my new batches of new iPad 4 (Air WiFi) for my company. They were running iOS 7.1 but all existing batch of iPad were running iOS 7.1.2. I would like to keep all devices using the same iOS version, is they a way to do this with Apple Configurator (I am using 1.6)? I got these problems:
To get supervised device, Apple Configurator can only download and install the latest version (8.0.2 at the moment and left me no choice)
I had read http://support.apple.com/kb/HT200241?viewlocale=en_US, which told me how to select a custom iOS firmware instead the latest version
I used IPSW from my local cache(7.1.2) and “Prepare” the device for supervise
The process stopped just right after Apple Configurator try to install the OS. Apple configurator got error 3194 and the iPad was left in recovery mode and could not be rebooted(Thank for a tool - Tiny Umbrella safe me from the recovery mode)
Regards,
David
Hi,
You could install older iOS before 27th Sep. But currently, you cannot install iOS 7.1.2 but 8.0 or later.
Best regards.
Similar Messages
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Senario:
Need to manage 500 Enterprise iPads
Requirements;
1) Trackable via Find my iOS device (we have 500 iPads and with the 100 device limit per iCloud account for Find my iOS device limit we have 5+ iCloud accounts).
2) Individually named iPads for locating and sending commands to wipe, lost mode, etc.. on map per Find my iOS device (we uniquely name them in Apple Configurator either by using the "sequensetially numbering feature", or by creating individual back ups (yes, 450) with the name specified in the image).
3) Find my iOS device feature enabled in base Prepared or Supervised image (using one of our 5+ iCloud accounts) (image can be created during prepared stage, or in supervised stage) - tried both and have the same issue - which I am getting to...
4) VPP codes for paid apps (all VPP codes purchased with generic account which is the Apple Admin account for VPP purchases). Apple Configurator is set up under a different/ unique Apple account (i.e. not VPP admin account) and not logged into iTunes for any purchases/ services).
Issue: Can not do any following senarios;
A)
1) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Prepare stage (added during preparing stage)
2) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Supervised stage (added after supervising, and then backing up that supervised and iOS Find my iOS device enabled)
B) 1) Apply master image to any Supervised iPad (under senario step A) or senario step B)), including the (Supervised or/ Prepared iPad that was used to create the maset iOS 7 image
Result = fail with Apple generic code "4" ; This is obviously due to Find my iOS device feature enabled during image capture.
According to Apple (see Apple Config. Help) the 'Activation lock' (new feature in iOS 7) will not be enabled on a supervised device when an iCloud account with "Find my iDevice" is enabled. Their "help files" seem to imply after the device is Supervised, and a person (presumably and end user) adds thier own iCloud account with Find my iOS device enabled the activation lock is not enabled and erasing/ reconfiguring with Apple Configurator will not cause reimaging probhlems such as requiring the end user's credentials to reconfigure the device using Apple Configurator (i.e. you won't need the end user's credentials).
Needed: To be able to configure Supervised iPads with iCloud account (Enterprised owned iCloud account) configured on the basse image, which has Find my iOS device enabled, and to be able to apply that base image to all Enterprise iPads without generic apple error code 4 issue.Hi all
I am trying to replicate these steps in my environment but I am having trouble getting an iCloud backup restored to a supervised device. Can someone clarify the steps? The parts I am unsure on are:
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2) After entering the personal AppleID to restore the iCloud backup, the setup wizard prompts for the Institution/Configurator AppleID, there is an option to 'Skip Now'. Do you enter in the password for the institution account? or do you skip that step?
3) What exactly is on the screen in the 'mini setup assistant' after the restore when you Refresh with Configurator?
Any help would be greatly appreciated! -
I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed.
The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."
Is there a way to get the Apple Configurator to try to re-download iOS 8?Apple Support had me delete the image file from the following location:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.confi gurator/firmware/
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I always run a Time Machine backup before updating anything and recommend you run a backup as well. Paid apps should migrate over without any problem. If you have problems with VPP codes not transfering over properly, you can talk to your Apple SE or contact VPP for Education support and they can help you. While I haven't experienced any problems with updating, its never a guarantee that others will have the same experience.
Good luck!
~Joe -
How can I distribute the free version of Numbers, Keynote, and Pages using Apple Configurator
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Hi everyone,
We have approx. 2000 iPad/iPhone, and I had to prepare them all one by one. I'm now tired of doing this and I would like to prepare them as fast as possible, using Apple Configurator.
Each iPad/iPhone is enrolled on our MDM (MobileIron). But to allow the enrollement, I have many steps to do before :
1. Update iOS
2. Transfer our company wallpaper
3. Pass the first settings screens (Language, Wifi, General Terms of Use etc.)
4. Change wallpaper + activate lockscreen code (for MDM)
5. Create an Apple ID (to assist user but especially to install Mobile Iron app via AppStore)
6. Install 6 different app from Appstore (free ones, no Volum Purchase)
7. Enroll user via MobileIron app
As I know, steps 1 to 4 are possible via Apple Configurator, but I don't know if profiles will be installed or not.
Step 5 is avoidable (I guess) but it's mainly to help users and to keep control on accounts.
Step 6 is THE part I would like to avoid, but I can't find how it's possible to install apps without and Apple ID.
Step 7 is not avoidable.
Anyone has an idea ?
Thanks
StevenHi Steven,
There are many ways to deploy iPads, and no one way is "the right way." They all have their pros and cons and are dependent on your deployment scenario. I've never used MobileIron, but I have used other MDMs and have streamlined a process that works well for us in our school district. Some MDM's have the ability to create enrollment profiles that could be installed using Apple Configurator (which would get rid of your Step 7 for enrolling into the MDM). Some MDMs also offer MDM enrollment by logging in to a website and downloading an enrollment profile wirelessly, which would also get rid of Step 7 for you. Regarding Step 6… with Apple Configurator you can install apps using one Apple ID (not requiring the end user to enter an Apple ID or password), but this requires the iPad(s) to be plugged in via USB to the provisioning computer. While app installation is technically possible wirelessly without Apple IDs, it requires an unsupported workaround that may or may not be possible with your MDM. Check with the MobileIron folks to see if they are aware of any workarounds and potential caveats.
A way to accomplish Steps 1, 2, 3, 4, and 6 would be to create an "image" of one iPad and restoring that image on all of your other iPads. This can be done with iTunes by creating an encrypted backup (which holds passwords and many other customized settings) and restoring it to each of your iPads. You can also use Apple Configurator to create a backup and restore that backup to each of your iPads. You can install configuration profiles with Apple Configurator as well as apps so that may save you some steps too (can't install configuration profiles with iTunes). You can also use your MDM to install configuration profiles once they are enrolled.
Our process starts with restoring an encrypted backup using iTunes, which also includes the installation of a few basic apps. This takes care of Steps 1, 2, 3, 4, and 6. For staff members, we have them enroll into our MDM using a bookmark/webclip that we include in our encrypted backup. They log in and install the enrollment profile onto their iPads wirelessly through the website. For students, we install an enrollment profile using Apple Configurator. This takes care of Step 7. For Step 5, we give staff members the instructions listed on this page: http://support.apple.com/kb/ht2534 . We are also able to deploy apps after deploying using a customized app store, a feature that our MDM provider has available.
Depending on the tools you have (MDM) and ownership model you choose I'm sure you will find the deployment process that will be most efficient for you and your users.
Hope this helps!
~Joe
PS. Here's a link to the iOS 6 Education Deployment Guide which covers Apple Configurator and more: http://images.apple.com/education/docs/ios_6_education_deployment_guide.pdf . There's also some excellent videos and tutorials on the left side of this page: http://www.apple.com/education/resources/information-technology.html . Good luck with your deployment!! -
I work for the Los Angeles Unified School District. I am looking for a way to remove or hide access to the settings on iPads using Apple Configurator (V1.7.1). Can anyone assist?
A similar question came up yesterday. One of the responders posted this:
Consider DEP, Device Enrollment Program. This will establish the company as the owner of the device. It will lock an MDM to the divice which in turn will lock profiles to the device.
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
[DocumentBodyEnd:d1616e95-b4ff-4e33-bf0b-3835cf3236c0] -
What ports need to be opened on my firewall to use apple configurator
I need to open ports n my corporate environment to Download the current IOS version and activate the certificate when using apple configurator.
Can someone please advise which ports these are.Business & Education - Apple Configurator - Apple Support
I cannot find any reference to "open port(s)" with JiveSearch or Google Site Search of all of AppleWorld's subdomains
EDIT = I stand corrected... appears I missed one (see above)
https://help.apple.com/configurator/mac/1.0/ = the Help File Online
ÇÇÇ -
Trouble using apple configurator
I have been trying to setup 20 iPads using Apple configurator for the last couple of days. I purchased all of my codes for each of the apps I want to install on the iPads. I have everything setup, but for some reason whenever I try to put the apps on the iPads using the codes through Apple configurator, I get an error saying that the code could not be redeemed and that I need to put my Apple ID and password in. I have authorized the computer with itunes and have done everything that I can think of, but I continue to get the same error. I am clearly missing something and any help would be greatly appreciated.
Restarting Apple Configurator and/or redownloading and reimporting the VPP codes will often cure this issue.
You should receive a pop up prompt, within Apple Configurator, asking you to sign in with your Apple ID* when trying to deploy apps that are using VPP codes to any iPads. Sometimes this prompt doesn't appear but disconnecting all the iPads and restarting Apple Configurator normally cures it.
*This should be the Apple ID you used to download the app within iTunes before you imported the app into Apple Configurator - not the VPP account used to purchase the VPP codes. -
I am finally sucessfully using Apple Configurator. Our teachers would like to have iMovie on the iPads In order to use Apple Configurator I need to have redemption codes. I am at a loss as to how to get these codes. Any suggestions.
You would be wanting VPP codes (volume purchasing plan).Here is where you want to go: http://www.apple.com/education/it/vpp/
Enroll and setup which app or apps you want. After purchasing, apple will send you a vpp spreadsheet that you import into configurator. The guide at the site listed above will help. -
I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either
Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile. -
Is it possible to hide "Erase All Content and Settings" using Apple Configurator?
How we can hide "Erase All Content and Settings" button from iPod devices using Apple Configurator? we have purchased these devices under enterprise deployment.
not at all. for the moment we handle this problem by writing an image everytime we (think we) have to update the itunes u content. an update becomes necessary when users give us the iPad back and we recognize that there is good new stuff on it or whenever colleagues tell us to do so.
With a new rollout of this image we offer new itunes u content on our iPads. -
Can I reconfigure iPads using Apple Configurator after previously being setup with iTunes?
Can I reconfigure iPads using Apple Configurator after previously being setup within iTunes?
Will VPP Codes be able to be reused? Can I restore to a backup made in iTunes?Can I reconfigure iPads using Apple Configurator after previously being setup within iTunes? Yes.
Will VPP Codes be able to be reused? From iTunes - No.
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Software deployment using Apple Configurator
Hello,
We are going to be deploying MacBook Air computers to our teachers and I was wondering whether anyone has used Apple Configurator to manage and supervise sofware deployment. I have searched these forums and I've seen a few tutorials that show AC managing mobile devices. I do intend using AC to manage our iPads (used by some of our teachers). We are primarily a Windows environment, however, this year, some of our teachers have opted for Macs and I'm trying to find the most efficient way to manage all these devices. Any advice or suggestions would be most helpful.
Thanks,
CASYes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe
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