Using Apps on Curve 9300 - Error

Hi all, to cut a long story short, i got into some financial difficulty recently and i hadnt had use of my phone for a few months as Three had cut me off. I finally got up to date on Friday, since then i have had calls and texts back, but my browser, facebook app and BBM wasn't working. I called Three customer support who ran me through a number of things, we eventually just did a full complete reset of the phone back to its original settings. We then got the browser working and i thought that was that. However, later on i discovered that when i redownloaded the facebook App, i was getting a message telling me i'm not on the correct data plan. This is strange as i was using it before my services were cut off, perfectly fine. So i called again telling them that it was telling me i don't have the correct data plan, Three confirmed i do have the correct data plan and it should be working, we tried a few more things, and they said the blackberry support team would call me back, but they haven't as of yet. Is there anything i need to re-register on the phone? Or any other settings i can check aside from the ones they run you through over the phone? Any help is much appreciated, Cheers.

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should wait for that escalation call-back...something is wrong on their end and they need to resolve it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Curve 9300 error message: there was a problem during installation. Please try again when using app world

hi
I have a curve 9300 using os 6 and the latest app world 2.1.1.. something
when i try to download apps it initiates the download then after a couple of seconds after starting it shows the error message "there was a problem during installation. Please try again"
i have tried ALL the suppourt forums (KB26671 and KB30074) and suggestions/threads and called my network but none have worked.
these were reinstallign app world, making a new blackberry id as the other email address was associated with an old blackberry, security wiping the phone then restoring it and entering the new bb id, changing the date to 2014 and then hard wiping the phone and restoring it
i have twitter, facebook and bbm ect apps but these are RIM made i think and already preinstalled. everything else on the phone works fine
i have tried both wifi and network internet and battery pull
i really dont know what else to try or who else to contact to fix it. very annoying paying for a service you cant even use!
any help or more ideas would be great!
thanks

Hello carckberrypie,
In this case i would recommend wiping the BlackBerry smartphone. To do this we would need to back up the BlackBerry smartphone http://bit.ly/aSediX
Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.
Link: http://www.blackberry.com/btsc/KB14058
Test the BlackBerry smartphone and proceed with a selective restore as outlined below.
Link: http://www.blackberry.com/btsc/KB10339
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

WHY SUCH AN INJUSTICE THAT BBM CANNOT BE USED ON MY CURVE 9300 OVER NORMAL DATA SERVICE AND OTHER PLATFORMS CAN USE!

Hello,
I am using Blackberry Curve 9300. I purchased this phone for Rs. 17,250 before some 3 years, I considered RIM to be a Company providing premium services which is unique in itself and which worth spending on them and the most important thing is those are not available to non-blackberry users! Especially in case of Blackberry Messenger, which is such a service connecting all the blackberry users around the world, making a mark of precious symbol of the users of BBM.
Before few days I came to know about BBM being available on Android and Windows phones, my question is why this injustice with your own customers, you provide the app which they will use with their normal data plan and we people who are your real customers, who trusted in you have to spend not less than Rs.129 for just BBM!I must say RIM is the most back-stabbing company I have had ever dealt with! People are laughing at us as they are using the same service for almost free and we have to spend a huge sum for availing the same service, my question is are these non blackberry people your customers or we people who contributed in your success with hopes of trust?
My question is not why you made available BBM usage to non-blackberry users with such flexibility but my question is why can't you be loyal to your own customers?
I hope that RIM would have a pleasing justification.

Thanks with the signature but I already removed it from my profile too.
I was never under a rock when it comes to technology I know that in India before few months yoru Blackberry Z10 was Rs.44,000 and now it is Rs.21,000. I understand the ploy of making BBM cross platform to generate revenue, first in a technical sense and another by creating it advrtisement in the marker.
Do you think that taking an undue advantage of our loyaty and enduring the mockery of your own customer would take you anywhere? Don't you think that abusing your own customer's prestige would even affect you negatively? While your customer is paying Rs.129 for just BBM the Android person sitting next to him is lauging at him for he paid you and call him fool! Profits doesn't starts only by making huge business decisions but from the loyal and satisfied customers. You may always find customers all around always complaining but deep down if you have touched their needs they will bless you with good words at your back, maybe in such a way that you will never come to kow but it will grow you more. I am not here to deliver you a marketing lecture as i am in corporate law field but let me tell you what I read during my graduation, it said something like one disatisfied customer can discourage ten potential customers from buying your product and I have started feeling the same in case of online shopping but I do not know when the company giant blackberry would come to know!
When you said about expanding customer base, think about a company who is expanding its base of customers by disatisfing their current customers who always took pride in you by providing them services at harsh terms and in front of their eyes others are getting benefits at a very low cost.
Our family business is textile manufacturing, not as big as blackberry but we always knew that if we will start selling our goods by describing them as really premium goods and start charging out of lips and bounds, of course my product could be premium worth the price but one thing I could be missing would be a point of finance, there could be cheaper alternatives in market which could be selling at lower price which same usage. My concern is just to keep our eyes open.
Now consider a phone on which I can use Whatsapp which satisfies my messaging needs, gtalk and yahoo messengers for my im needs, push mails for emails, browsing and downloading for just Rs.99 and on the other hand Blackberry services for Rs.389, it is indeed clear the reason of downfall, though it is labelled as premium service and indeed it could be, permium service as I said earlier.
When you feel that your boat is sinking, you do not have only have to pull out the waters but on the priority basis you have to cover the hole too! Blackberry is just pulling out the water leaving the hole as it is!
If you say that legacy mode in BBOS could bother you from providing BBM for BB device, you know that it cannot be and even I know that, any technical person can know that as it is a little secret that I can use BB browser without BIS and many other apps are example of the same (to be a bit informal). See, I never asked this thing from last three years but now when you are making it cross platform why not to give a little benefits to those who paid you till now, if you can give it to those who are nothign to you?
My question is that why can't you provide BBM to be used on the normal data paln for your own old and loyal customers who paid you such a handsome amount from many years for your services as how you provide on other platform, just for BBM not email and rest of your services?

Curve 9300: Error 507 then 561 but can't reload the software

Hi, so my Curve 9300 has a white screen indicating an error 507.
I followed the instructions on the website and when I connect it to reload the software, the error number on the screen's device changes to 561 and a window opens to tell me the desktop software can't communicate with my blackberry.
It suggest me to update the software on my blackberry?
When I accept, it asks me to confirm the repair of the device.
Once I clicked on repair and wrote in my password it simply tells me that there are no available updates of BlackBerry Device Software at this time and to put in my email so they can warn me when a new update comes out.
I don't need to update the software obviously, just to reload any version of it so my phone can work again.
If anyone experienced this or knows how i can solve my problem, please help
Either way have a nice day!

Hi cm1111
Welcome to BlackBerry Support Forums
As we all know error 507 means there is no OS installed , If your device is not detected then you can try the Application loader to load the OS :
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader.
or You can try this : How do I wipe the BlackBerry using Jl Cmder? and What to do next if Jl Cmder will not connect and wipe .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Curve 9300 Error 507 & trouble reconnecting JVM

Two days ago my BB Curve 9300 started to show a no battery logo after I had charged the battery the whole night. When I switch on the Phone I get a white screen with Error 507 Reload Software.
I have installed the desktop software and the latest OS on my pc, connected the phone to the pc.
However, when I try to install the new OS, it shows the application loader cannot reconnect to the JVM.
I've already tried to do this without the battery and then put the battery back in when it is trying to connect to the JVM, but this doesn't work..
Somebody know what to do now?
Solved!
Go to Solution.

Hi and Welcome to the Community!!
I cannot tell for sure, but are you attempting this?
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
That should get it to load the OS to the BB, as a 507 means that there is no OS on the BB at all.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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SIRIUS APP ON CURVE 9300

Any idea when the Sirius App will be compatible for the Curve 9300? You can download the app but once you log in you will receive a SERVICE TEMPORARILY AVAILABLE message. Oh, and it took 5 different people to talk to, many of whom are extremely difficult to understand due to outsourcing, before someone finally told me the problem. Total time on the phone was 3 hours, 2 different days.....trying all their little tricks to get the app to work.

Hey docollyer,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I suggest removing BlackBerry World by going to Options>Device>Application Management. Highlight BlackBerry World and press Menu>Delete. Restart the BlackBerry Curve 9300 smartphone and then go to www.blackberry.com/appworld/download and re-download the application and restart one last time.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Curve 9300 error

Pls how can I resolve this constant error on ubersocial tweeter and whatsapp "error retrieving user profile:java.io.IOException:Tunnel failed

Hi cm1111
Welcome to BlackBerry Support Forums
As we all know error 507 means there is no OS installed , If your device is not detected then you can try the Application loader to load the OS :
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader.
or You can try this : How do I wipe the BlackBerry using Jl Cmder? and What to do next if Jl Cmder will not connect and wipe .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BlackBerry Curve 9300 + Radius authentication

Hello,
Can some one explain me how can I use an BlackBerry Curve 9300 with RADIUS 802.1x wireless authentication. I will use hardware (computer) authentication instead of user authentication. We use the security type: WPA:WPA2 Enterprise
Thanks!
Best regards,
jdecle02

Hey jdecle02,
Welcome to the BlackBerry Support Community Forums.
You can follow the steps in this KB article to setup WiFi on your BlackBerry: www.blackberry.com/btsc/KB13494
Let me know if you run into any trouble.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Process debit card transactions with Curve 9300?

I'm a Canadian business owner that is looking to process debit transactions (but not credit cards), and I'd like to know if anyone has a solution available for use with my Curve 9300. Maybe there is a usb-connected swipe accessory? I know of a lot of credit card processing services but precious few BB options for debits, and likely less so for the Canadian market.
Anyone?

I know this that may do what you are talking about: http://www.chargeanywhere.com/
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

BB Curve 3 9300 Error Message on App World

BB Curve 3 9300 Error Message on App World

Hi and Welcome to the Community!
A little hint about the error message might help...your sparse description leaves us to do nothing but guess. Please post the specific error message, all of it, including all punctuation.
Thanks.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 9300 connected to wifi but cannot use apps only bb browser

hi guys im new here and its my first time to use blackberry unfortunately for me im very disappointed.. im already connected to wifi but cannot use any application like facebook,twitter,badoo etc.. i didnt try my bb messanger yet but im sure it wont connect as well.. Even my BB app world giving me error message "we cannot connect you to the app world please ensure that your device is connected to a wireless network and try again" what the???? im already connected to a wifi.. and the weirdest thing is that i can browse the internet using the bb browser and watch videos on youtube on the youtube app installed already to the phone.. but again the apps that i installed is not connected..
So what i notice the simple rebooting of the phone wont work i need to remove the battery and wait the phone to load then i can connect to app world but after few minutes... it will give the error message again..
Now im thinking to swap this phone and get another brand if this problem wont be solve whats the use of apps if i cant use it??! i already called my network provider and they told me i need to purchase package for data.. are you kidding me??! i got wifi why should i pay for data!
im sorry for the long message but im so disappointed and wants to solve this issue asap .. thanks..
my phone software:
v 6.0 bundle 2475 (v6.0.0.546)

Hello,
thank you for your message and sorry for the problems you have with your BB.
Have you checked your Firewall Settings and Application Settings, to make sure, that all apps have access to the internet and are not blocked? Also do you use the phone on BIS or BES, meaning do you use it personally or are you connected to a corporate enterprise server? In the last case, their might be restrictions from your server administrator.
I would try to go through all that and see if it works afterwards. Also go and check the application settings to make sure everything is correctly set up there.
The other thing I would look into is your router. Have you restarted your WiFi router as well? Checked on the Firewall there and everything?
As for the datapackage: There are several people here on the forums, complaining, that WiFi does not have priority over mobile data. This means, that if you have a dataplan and activate WiFi, you would still browse using your dataplan and not WiFi, unless you a) either turn off your mobile data connection, which makes you unreachable for calls, sms, etc. or b) if you are a prepaid user, wait until your balance is depleted, in which case the mobile data won't work anymore and you will connect through WiFi.
This is however different and should not affect you. Since you do not have a dataplan (at least that is what I understand from your posting), there is no dataplan to use and hence WiFi would have priority for connection with the net, since it is the only available source.
I would give it a bet, that it has something to do with your phones settings in any way, or with the router itself (though this is probably unlikely).
You can check your firewall settings by doing the following: Browse to your Settings Application or hit Options within any app. Go to advanced settings, check your security settings. You may also want to check your phones WiFi settings, by opening the connections app and open the WiFi configuration.
Hope that helps, sincerely,
Ben

App World Missing Icon Curve 9300 OS 6

I recently noticed that my Blackberry App World icon was missing from my home screen. I drilled into each of the sub folders, selecting 'show all' for each, and still could not find the icon. I attempted to re-download the app from the blackberry website using my browser, but was informed that I already had the application on my device. I then attempted to replace the existing version, and still no icon.
I then decided to navigate to the application center and remove the app world application. I then navigated back to my browser (cleared the cache) and attempted to download the app. I received a 'download failed' notification, with the details of 'Invalid COD error 907' message (or something to that affect).
Based on a google search attempt, I have also attempted to register my device via advanced system settings -> host routing table.
And yes, I rebooted the device with a battery pull multiple times.
Now I'm stuck. Thanks for any replies or guidance.
-Jake S.
Specs:
Device: Curve 9300
Carrier: Vodaphone UK
OS: 6.0 Bundle (v6.0.0.448, platform 6.6.0.124)
App world: v2.1.1.19 (i think)

RH - Thanks for the reply. Unfortunately I have already attempted your provided suggestion.
I navigated as follows: Options --> Device --> Applications Management; and removed the App World applicaiton. I rebooted the device, and used my phone browswer to navigate to the appworld download page at blackberry.com.
When I attempted to download, I received a 'Download failed.' notification. When I select to see the detail of the error, I receive this message: '907 Invalid COD A network error occurred'.
Any other suggestions?

Error while updating Curve 9300 OS to Os6 Pls help!

While I was updating my Blackberry Curve 9300 this notice popped up "An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists." My internet connection is fine and my firewall is not blocking it. What am I doing wrong? Pls help. My device software is 6.0 Bundle 1879

Are you still able to use your device? If so, backup your data then go through the following clean application load: http://bbry.lv/cKy9A0 If you can't use your device, follow the steps in the previous link.
Once reload of the device software is successful, restore your data and test using your BlackBerry.

Arabic language input system error curve 9300

i have a blackberry curve 9300 running ios 6. every time i try to write in Arabic, whenever i hit teh space bar, i get a message "imput system error. system is being restarted" is there a solution to this?

Hello!
That error typically means that there is serious corruption in your OS...and a clean OS reload is needed to attempt to cure it.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9300 Problem running jmirc app

Hi, i just switched from a Curve 8520 to a Curve 9300. I have been using jmirc social networking irc application on my 8520 but it wont run on my 9300. Comes up with this Error trying to connect to IRC server, aborting....Exception: Invalid url parameter.
Does anyone know how to fix this?

I understand there is some language barrier here.
Please understand This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Using Apps on Curve 9300 - Error

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