Using BlackBerry 8330 keypad to access Company Directory

Hey all,
When I call into my company phone # from my business BlackBerry 8330, one of my options is to press the # sign to access the company directory.
But...my keypad doesn't see to work that way.  It picks up the first letter I hit that corresponds to a number I think.  The only phone I can find in the office that works is a Razr, which of course mimics an actual telephone keypad with the 3 letters/key.
I'm hoping there is an easy solution to this.
Thanks
J
Solved!
Go to Solution.

Press the # key when it says to press the # key.
To spell out a name, say "SMITH", press and hold the ALT key (lower left) while typing the letters you need.
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    CEPIN = 2100000a, CONNECTIONID = 771975384, HTTPTRANSMISSION = Host:www.webservicex.net>
    <2010-05-24 17:49:57.453 IST>:[225]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = ReceivedFromDevice, DEVI
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    <2010-05-24 17:49:57.453 IST>:[226]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN
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    <2010-05-24 17:49:57.453 IST>:[226]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN
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    <2010-05-24 17:49:57.453 IST>:[226]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN
    = 2100000a, CONNECTIONID = 771975384, HTTPTRANSMISSION = Host:www.webservicex.net>
    <2010-05-24 17:49:57.453 IST>:[226]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToServer, DEVICEPIN
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    *= 2100000a, CONNECTIONID = 771975384, HTTPTRANSMISSION = HTTP/1.0 400 Bad Request>*
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    <2010-05-24 17:50:18.453 IST>:[229]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN
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    <2010-05-24 17:50:18.453 IST>:[229]:<MDS-CS_MDS>:<DEBUG>:<LAYER = IPPP, HANDLER = HTTP, EVENT = SentToDevice, DEVICEPIN
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