Using BT Infinity for Skype

I upgraded from BT Broadband to BT Infinity as Skype video calls would always drop out on my laptop after a bit when on BT Broadband using the HomeHub2. Sometimes I had to restart my computer as the dropout would also knock out the internet too and restarting it seemed to be the only way to bring it back. I experienced the same problems both with a wired connection and a wireless connection to my laptop.
Unusually if I try making a Skype video call using Wi-Fi using my mobile phone, the video call never dropped out.
Despite upgrading to BT Infinity and using the HH5, I'm still experiencing dropouts with Skype or receiving poor video and/or audio with it again through either a wired or a wireless connection.
Could this therefore be a problem with my laptop or some settings or something?
If it could be laptop settings, could anyone advise me what settings I can change and how I can improve things?
Any software to install or update perhaps?
And why does my laptop seem to be more susceptible to dropouts than my phone for Skype?
Can anyone advise please?
Kind Regards and Thanks.

Somebody has obviously merged your posts and moved them to this board which is for general problems.
What make/model of laptop and what operating system do you have?
If you can stream other video it is unlikely to be the network card drivers but you can check in any event.
If you go to Start > Control Panel > Device Manager > Network Adaptors, click on each one in turn and go to the "Drivers" tab. Click Update driver to see if it will update. You can then take a note of the card manufacturer and the model along with the driver version, then go to the manufacturer website and look in the support / downloads / drivers section to see if there is a more up to date version.
The problem is more likely a setting with Skype. Do you have the latest version of Skype installed. Is it a recent problem or has it always been poor? Do you connect by wireless or wired, if wireless have you tried it wired.? Does your laptop meet the minimum specs to use Skype. See link
https://support.skype.com/en/faq/FA10328/what-are-the-system-requirements-for-skype

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Semihero wrote:
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Softthunder wrote:
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Using BT Infinity for Skype

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