Using Decode in Order By clause

Hi all,
I've a prblem with the DECODE in ORDER BY clause
Could you please advise if I did something wrong with my sort order.
Actually,I've a store procedure which gather all information from several tables and return with a resultset.
Therefore I just post an example table_resultset instead of lenghthy StoreProc in forum
/* table contain the column need to be sort on the resultset */
create table table_sort (sortnum,sortname) as
select 1553, 'IDNO' from dual union all
select 1231, 'IDNAME' from dual union all
select 1001, 'CREDATE' from dual;
/* a sample of some information that resultset return by a storeproc */
create table table_resultset (idno,idname,credate) as
select 1111, 'SORT ORDER', sysdate-7 from dual union all
select 54555, 'NEED A TEST CASE', sysdate+5 from dual union all
select 10012, 'BEYOND THE LIMIT', sysdate from dual union all
select 10522, 'CONCENTRATION', sysdate+20 from dual union all
select 01231, 'A VALIDATION', sysdate-3 from dual;
/* this select statement similar to execute a storeproc with s decode in the ORDER BY clause */
select * from table_resultset
order by decode((select ltrim(rtrim(sortname)) from table_sort where sortnum=1231),'IDNO',1,'IDNAME',2,3);
OR
select * from table_resultset
order by case (select ltrim(rtrim(sortname)) from table_sort where sortnum=1231)
when 'IDNO' then 1
when 'IDNAME' then 2
else 3
end;
Thanks.

Thanks for the tip Samb ... :)
I got it ... all sort field must be same datatype.
SQL> create table table_sort (sortnum,sortname) as
2 select 1553, 'IDNO' from dual union all
3 select 1231, 'IDNAME' from dual union all
4 select 1001, 'CREDATE' from dual;
Table created.
SQL> create table table_resultset (idno,idname,credate) as
2 select 1111, 'SORT ORDER', sysdate-7 from dual union all
3 select 54555, 'NEED A TEST CASE', sysdate+5 from dual union all
4 select 10012, 'BEYOND THE LIMIT', sysdate from dual union all
5 select 10522, 'CONCENTRATION', sysdate+20 from dual union all
6 select 01231, 'A VALIDATION', sysdate-3 from dual;
Table created.
SQL> select * from table_resultset;
IDNO IDNAME CREDATE
1111 SORT ORDER 08-07-03
54555 NEED A TEST CASE 08-07-15
10012 BEYOND THE LIMIT 08-07-10
10522 CONCENTRATION 08-07-30
1231 A VALIDATION 08-07-07
SQL> select * from table_sort;
SORTNUM SORTNAM
1553 IDNO
1231 IDNAME
1001 CREDATE
if I want to sort the resultset by the column IDNAME of table_resultset then
SQL> select * from table_resultset
2 order by decode((select ltrim(rtrim(sortname)) from table_sort
3 where sortnum=1231),'IDNO',to_char(idno),'IDNAME',idname,to_char(credate,'yyyymmdd'));
IDNO IDNAME CREDATE
1231 A VALIDATION 08-07-07
10012 BEYOND THE LIMIT 08-07-10
10522 CONCENTRATION 08-07-30
54555 NEED A TEST CASE 08-07-15
1111 SORT ORDER 08-07-03
if I want to sort the resultset by the column CREDATE of table_resultset then
SQL> select * from table_resultset
2 order by decode((select ltrim(rtrim(sortname)) from table_sort
3 where sortnum=1001),'IDNO',to_char(idno),'IDNAME',idname,to_char(credate,'yyyymmdd'));
IDNO IDNAME CREDATE
1111 SORT ORDER 08-07-03
1231 A VALIDATION 08-07-07
10012 BEYOND THE LIMIT 08-07-10
54555 NEED A TEST CASE 08-07-15
10522 CONCENTRATION 08-07-30
But if I want to sort the resultset by the column IDNO of table_resultset then I've a problem due to the field converted into character, and the field IDNO define as number(9) of a table in production. therefore I've to find a solution when that field convert into character must be same length in order to sort IDNO correctly. As you can see from below
SQL> select * from table_resultset
2 order by decode((select ltrim(rtrim(sortname)) from table_sort
3 where sortnum=1553),'IDNO',to_char(idno),'IDNAME',idname,to_char(credate,'yyyymmdd'));
IDNO IDNAME CREDATE
10012 BEYOND THE LIMIT 08-07-10
10522 CONCENTRATION 08-07-30
1111 SORT ORDER 08-07-03
1231 A VALIDATION 08-07-07
54555 NEED A TEST CASE 08-07-15
your suggestion always welcome.
Thanks,
DT.

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  • Decode in order by clause

    Is it possible to use a decode function in the order by clause, when you have two select statements with a union between? I seem to be getting an error-message telling me to type a number.
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    Tove,
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    Hi,
    sreese wrote:
    Before, I was unioning several queries to get my desired results. Is there a way to utilize decode to define my "where" conditions?Depending on what you mean, yes.
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  • Order By clause in Oracle

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    User2
    User3
    In Oracle
    Result (2)
    NAME
    User1
    User2
    User3
    (blank)
    (blank)
    I know some of the Work arounds for this as listed below :
    1) To use NVL in Order By Clause.
    i.e., the modified query
    "select name from test order by nvl(name,0)"
    gives the result same as Result (1).
    2) To have single blank space in the field value if it is empty.
    I dont want to use either of these two options b'se it would lead to a mass change in my existing code.
    Is there any way i can do a
    collation order settings in the Oracle databases to get the results as in MS SQL/Access.
    Or Is there any other way that i can set the
    option once for this and need not worry abt it afterwards?
    Can Any help me out in Solving this?
    Thanks
    Devi
    null

    For fun and out of curiosity, I tried :
    SQL> select /*+ leading(t) use_nl(e t) */
      2         e.deptno
      3       , e.empno
      4  from scott.emp e
      5     , table(sys.odcinumberlist(30,10,20)) t
      6  where e.deptno = t.column_value
      7  ;
    DEPTNO EMPNO
        30  7499
        30  7521
        30  7654
        30  7698
        30  7844
        30  7900
        10  7782
        10  7839
        10  7934
        20  7369
        20  7566
        20  7902
    12 rows selected
    It "seems" to work but of course we can't expect a consistent behaviour, or can we? ;)

  • Order By Clause with Empty Field values !

    Hello,
    In Oracle , the order by clause does not return the expected query result, if any of the field value in the order by clause has an empty string.
    Oracle treats the empty string as null value and ORDER BY gives a result with the empty string field values listed at last.
    For example :
    test is a sample table containing "name" field.
    Query: "select name from test order by name"
    In SQL Server/Access
    Result (1)
    NAME
    (blank)
    (blank)
    User1
    User2
    User3
    In Oracle
    Result (2)
    NAME
    User1
    User2
    User3
    (blank)
    (blank)
    I know some of the Work arounds for this as listed below :
    1) To use NVL in Order By Clause.
    i.e., the modified query
    "select name from test order by nvl(name,0)"
    gives the result same as Result (1).
    2) To have single blank space in the field value if it is empty.
    I dont want to use either of these two options b'se it would lead to a mass change in my existing code.
    Is there any way i can do a
    collation order settings in the Oracle databases to get the results as in MS SQL/Access.
    Can Any help me out in Solving this?
    Thanks
    Devi Shankar
    null

    Bharath,
    I am moving this question to the SQL forum.
    Regards,
    Geoff

  • [JPA/TOPLINK] is the function "lower" supported in "order by" clause?

    In EJB-QL
    I can use lower() or upper() in where clause.
    But there is always a parse exception thrown when i tried to use it in main clause or order by clause.
    works:
    select s from Student s where lower(s.name) like 'm%'
    exception thrown:
    select s from Student s where s.name like 'm%' order by lower(s.name)
    OR --------------
    Why i am asking this is that the resultset returned from database is not alphabetical sorted but ascii sorted, which means any characters with upper case is always prior to the ones with lower case.
    If EJB-QL doesn't support using lower() in order by clause, do I have any other options to avoid this problem?
    BTW, it is the Oracle 10g we are using as DB
    many thanks,
    Xuphey
    Edited by: Xuphey on Nov 29, 2007 1:33 AM

    If you want to do this, you'd have to use dynamic SQL (execute immediate or DBMS_SQL). For the easier 'execute immediate' approach, you'd do something like
    create or replace someProc( someArg varchar2 )
    as
      strSQL varchar2(4000)
    begin
      strSQL := <<string containing your SQL statement up to the order by clause>>
      strSQL := strSQL || 'ORDER BY ' || someArg
      execute immediate strSQL;
    endJustin

  • Order by clause using decode function

    Hi everybody,
    i need below order in my report.
    Connecticut
    greenwich
    stamford
    bridgeport
    New York
    NYC
    wrestcher
    byram
    Georgia
    atlanta
    athens
    oconny
    first i need above order in my view out put.
    so in order by clause i used first decode function for State ordering
    and in second decode function for city ordering.
    i do not need order by ascending or descending.
    so pls anybody can help me.
    any help is greatly appreciated.
    thanks.

    add asc after the decode. default is desc

  • Using bind varaible for order by clause

    Hello
    Can some one suggest for the following scenario?
    My order by clause will be constructed based on the selected fields in the form. And now the order by clause need to be passed as parameter to Excel report.
    When I use Ref cursor and OPEN-FOR-USING clause, data is not sorted.
    do we have any other alternate for this?
    Please observe the example code for the same. Block below resembles the code for to select the data for excel report.
    SQL> select * from t;
    T
    sdf
    der
    gdr
    ghft
    ytut
    lkrt
    rtrt
    tyrt
    SQL> declare
    2 l_order_by VARCHAR2 (100);
    3 l_test varchar2(10);
    4 TYPE TEST IS REF CURSOR;
    5 c_TEST test;
    6 L_string VARCHAR2(2000):= 'select * from t order by :pi_order';
    7 begin
    8 l_order_by := ' t DEsc';
    9 open c_test for l_string using l_order_By;
    10 loop
    11 fetch c_test into l_test;
    12 exit when c_TEST%notfound;
    13 dbms_output.put_line (l_test);
    14 end loop;
    15 close c_test;
    16 end;
    17 /
    sdf
    der
    gdr
    ghft
    ytut
    lkrt
    rtrt
    tyrt
    PL/SQL procedure successfully completed.
    Cheers
    Ram Kanala

    My order by clause will be constructed based on the selected fields in the formDoes this look like you need ?
    SQL> var so number
    SQL> exec :so := 1;
    PL/SQL procedure successfully completed.
    SQL> set serveroutput on
    SQL> declare
      2   rc sys_refcursor;
      3   type emprec is table of emp%rowtype index by pls_integer;
      4   erec emprec;
      5  begin
      6 
      7   open rc for 'select * from emp order by ' ||
      8   'decode(:p,1,ename,2,deptno,3,sal,null),' ||
      9   'decode(:p,4,ename,5,deptno,6,sal,null) desc' using :so,:so;
    10   fetch rc bulk collect into erec;
    11   close rc;
    12 
    13   for i in 1..erec.count loop
    14    dbms_output.put_line('Ename = ' || erec(i).ename || ', deptno = ' || erec(i).deptno || ', sal
    = ' || erec(i).sal);
    15   end loop;
    16  end;
    17  /
    Ename = ADAMS, deptno = 20, sal = 1100
    Ename = ALLEN, deptno = 30, sal = 1600
    Ename = BLAKE, deptno = 30, sal = 2850
    Ename = CLARK, deptno = 10, sal = 2450
    Ename = FORD, deptno = 20, sal = 3000
    Ename = JAMES, deptno = 30, sal = 950
    Ename = JONES, deptno = 20, sal = 2975
    Ename = KING, deptno = 10, sal = 5000
    Ename = MARTIN, deptno = 30, sal = 1250
    Ename = MILLER, deptno = 10, sal = 1300
    Ename = SCOTT, deptno = 20, sal = 3000
    Ename = SMITH, deptno = 20, sal = 800
    Ename = TURNER, deptno = 30, sal = 1500
    Ename = WARD, deptno = 30, sal = 1250
    PL/SQL procedure successfully completed.
    SQL> exec :so := 2
    PL/SQL procedure successfully completed.
    SQL> /
    Ename = CLARK, deptno = 10, sal = 2450
    Ename = KING, deptno = 10, sal = 5000
    Ename = MILLER, deptno = 10, sal = 1300
    Ename = JONES, deptno = 20, sal = 2975
    Ename = FORD, deptno = 20, sal = 3000
    Ename = ADAMS, deptno = 20, sal = 1100
    Ename = SMITH, deptno = 20, sal = 800
    Ename = SCOTT, deptno = 20, sal = 3000
    Ename = WARD, deptno = 30, sal = 1250
    Ename = TURNER, deptno = 30, sal = 1500
    Ename = ALLEN, deptno = 30, sal = 1600
    Ename = JAMES, deptno = 30, sal = 950
    Ename = BLAKE, deptno = 30, sal = 2850
    Ename = MARTIN, deptno = 30, sal = 1250
    PL/SQL procedure successfully completed.
    SQL> exec :so := 5;
    PL/SQL procedure successfully completed.
    SQL> /
    Ename = BLAKE, deptno = 30, sal = 2850
    Ename = TURNER, deptno = 30, sal = 1500
    Ename = ALLEN, deptno = 30, sal = 1600
    Ename = MARTIN, deptno = 30, sal = 1250
    Ename = WARD, deptno = 30, sal = 1250
    Ename = JAMES, deptno = 30, sal = 950
    Ename = SCOTT, deptno = 20, sal = 3000
    Ename = JONES, deptno = 20, sal = 2975
    Ename = SMITH, deptno = 20, sal = 800
    Ename = ADAMS, deptno = 20, sal = 1100
    Ename = FORD, deptno = 20, sal = 3000
    Ename = KING, deptno = 10, sal = 5000
    Ename = MILLER, deptno = 10, sal = 1300
    Ename = CLARK, deptno = 10, sal = 2450
    PL/SQL procedure successfully completed.Rgds.

  • How to use left outer joins ,right outer joins and order by clause for belo

    Hi,
    How to use left outer joins ,right outer joins and order by clause for below XML query.
    The query which is red colour returns null then its not displaying any values for columns in that tables. Tried decode, nvl function hasn't worked.
    SELECT XMLAGG ( XMLELEMENT( "P", XMLFOREST( P.process_id AS Ppid,
              (SELECT XMLAGG( XMLELEMENT( "PI", XMLFOREST( PI.question_id AS PIqid,
                                       PI.process_id AS PIpid,
    PI.innertext AS
                                       PItext, PI.itemtype AS PItype,
                                       PI.linkfrom AS PIfrom,
                                       PI.linkto AS PIto,
    PI.associated AS PIas,
                                       PI.content_id AS PIc,
                                       PI.exitpoint1_id AS PIe1,
                                       PI.exitpoint2_id AS PIe2,
                                       PI.exitpoint3_id AS PIe3,
                                       PI.followoncall AS PIfoc,
    PI.userinput AS PIui,
                                       PI.resolveidentifier AS PIri,
    PI.libquestion_idfk AS PIlqid,
                                       PI.isLocked AS PIstls,
                                       PI.PreviousAnswer AS PIPAns,
                                       PI.VisibleToAgent AS PIVAgent,
                                       PI.RetryAttempt AS PIRetry,
                                       PI.Tags AS PITag,
                                  SELECT XMLAGG( XMLELEMENT( "PO", XMLFOREST( PO.option_id AS POoid,
                                       PO.question_id AS POqid,
                                                           PO.process_id AS popid,
                                                           PO.opt_innertext AS POtext,
                                                           PO.opt_linkfrom AS POfrom,
                                                           PO.opt_linkto AS POto,
                                                           PO.libquestion_idfk AS POlqid,
                                                           PO.liboption_idfk AS POloid ) ) )
                                  FROM vw_liveProcessOption_Sim_v6 PO
                                       WHERE PI.question_id = PO.question_id (+)
                                  AND PI.process_id = PO.process_id (+)
                                  ) "A" ) ) ) AS "PO"
         FROM vw_liveProcessItem_Sim_v6 PI
              WHERE P.process_id = PI.process_id
              ) "A" ) ) ) AS "PI"
    FROM liveProcess_ec P
    WHERE (P.process_id = 450)
    Any help really appreciated.
    Thanks

    user512743 wrote:
    Hi,
    Here below is the scripts of tables, insert statements and Required output.
    CREATE TABLE VW_LIVEPROCESSOPTION_SIM_v6
    (     "OPTION_ID" NUMBER,
         "QUESTION_ID" NUMBER(10,0),
         "PROCESS_ID" NUMBER(10,0),
         "OPT_INNERTEXT" VARCHAR2(200 CHAR),
         "OPT_LINKFROM" VARCHAR2(20 CHAR),
         "OPT_LINKTO" VARCHAR2(20 CHAR),
         "LIBQUESTION_IDFK" NUMBER,
         "LIBOPTION_IDFK" NUMBER
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,2,450,'Yes',null,'5',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,3,450,'Yes',null,'5',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,5,450,'Yes',null,'6',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,6,450,'Yes',null,'7',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,8,450,'Block All',null,'9',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,9,450,'Yes',null,'10',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,11,450,'Yes',null,'12',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,12,450,'Yes',null,'13',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,14,450,'Yes',null,'16',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,2,450,'No',null,'3',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,3,450,'No',null,'4',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,5,450,'No',null,'8',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,6,450,'No',null,'8',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,8,450,'Standard',null,'11',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,9,450,'No',null,'11',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,11,450,'No',null,'14',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,12,450,'No',null,'14',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,14,450,'No',null,'15',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (3,8,450,'Disabled',null,'12',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (4,8,450,'User Defined',null,'12',null,null);
    REATE TABLE "VW_LIVEPROCESSITEM_SIM_v6"
    (     "QUESTION_ID" NUMBER(10,0),
         "PROCESS_ID" NUMBER(10,0),
         "INNERTEXT" VARCHAR2(200 CHAR),
         "ITEMTYPE" VARCHAR2(50 CHAR),
         "LINKFROM" VARCHAR2(500 CHAR),
         "LINKTO" VARCHAR2(500 CHAR),
         "ASSOCIATED" VARCHAR2(200 CHAR),
         "CONTENT_ID" NUMBER,
         "EXITPOINT1_ID" NUMBER(10,0),
         "EXITPOINT2_ID" NUMBER(10,0),
         "EXITPOINT3_ID" NUMBER(10,0),
         "RESOLVEIDENTIFIER" VARCHAR2(40 CHAR),
         "LIBQUESTION_IDFK" NUMBER(10,0),
         "FOLLOWONCALL" NUMBER(1,0),
         "USERINPUT" VARCHAR2(200 CHAR),
         "ISLOCKED" NUMBER(1,0),
         "PREVIOUSANSWER" NUMBER(1,0),
         "VISIBLETOAGENT" NUMBER(1,0),
         "RETRYATTEMPT" NUMBER(10,0),
         "TAGS" VARCHAR2(50 BYTE)
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (1,450,'CBB1015 - Router Firewall Settinngs Process','Title',null,'2',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (2,450,'Is the customers PC Firewall turned off?','Question','1','2.2,2.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (3,450,'Advise the customer to turn off the PC Firewall in order to continue. Has this been done?','Question','2.2','3.2,3.1',null,278,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (4,450,'Advise the customer the PC Firewall must be switched off before this process????','ExitPoint','3.2',null,null,null,14,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (5,450,'Is the customer able to access the internet now?','Question','3.1,2.1','5.2,5.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (6,450,'Is the customer having a problem with a specific website?','Question','5.1','6.2,6.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (7,450,'1536: CBB1008 - Browser Setup and Daignostics','SubProcess','6.1',null,'1536-1-0',null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (8,450,'What is the security level on the CPE Management page?','Question','6.2,5.2','8.4,8.3,8.2,8.1',null,279,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (9,450,'Change the security level to Standard. Does this resolve the customers issue?','Question','8.1','9.2,9.1',null,280,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (10,450,'Issue Resolved','ExitPoint','9.1',null,null,null,1,6,122,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (11,450,'Change the security level to Disabled. Is the customer able to browse the internet?','Question','9.2,8.2','11.2,11.1',null,281,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (12,450,'Change the security level to Standard. Is the customer able to browse the internet now?','Question','11.1,8.3,8.4','12.2,12.1',null,283,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (13,450,'Issue Resolved','ExitPoint','12.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (14,450,'Ask the customer to perform a master reset. Does this resolve their issue?','Question','12.2,11.2','14.2,14.1',null,282,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (15,450,'Faulty CPE','ExitPoint','14.2',null,null,null,1,6,124,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (16,450,'Issue Resolved','ExitPoint','14.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
    CREATE TABLE "LIVEPROCESS_EC_V"
    (     "PROCESS_ID" NUMBER(10,0),
         "USER_ID" NUMBER(10,0),
         "CREATED" TIMESTAMP (6)
    Insert into LIVEPROCESS_EC (PROCESS_ID,USER_ID,CREATED) values (450,7460,to_timestamp('21-APR-08 09.34.41.000000000 AM','DD-MON-RR HH.MI.SS.FF AM'));
    Required O/P in XML format
    <P>
    <Ppid>450</Ppid>
    <PI>
    <PIqid>1</PIqid>
    <PIpid>450</PIpid>
    <PItext>CBB1015 - Router Firewall Settinngs Process</PItext>
    <PItype>Title</PItype>
    <PIto>2</PIto>
    <PO />
    </PI>
    <PI>
    <PIqid>2</PIqid>
    <PIpid>450</PIpid>
    <PItext>Is the customers PC Firewall turned off?</PItext>
    <PItype>Question</PItype>
    <PIfrom>1</PIfrom>
    <PIto>2.2,2.1</PIto>
    <PO>
    <POoid>1</POoid>
    <POqid>2</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>5</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>2</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>3</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>3</PIqid>
    <PIpid>450</PIpid>
    <PItext>Advise the customer to turn off the PC Firewall in order to continue. Has this been done?</PItext>
    <PItype>Question</PItype>
    <PIfrom>2.2</PIfrom>
    <PIto>3.2,3.1</PIto>
    <PIc>278</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>3</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>5</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>3</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>4</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>4</PIqid>
    <PIpid>450</PIpid>
    <PItext>Advise the customer the PC Firewall must be switched off before this process????</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>3.2</PIfrom>
    <PIe1>14</PIe1>
    <PO />
    </PI>
    <PI>
    <PIqid>5</PIqid>
    <PIpid>450</PIpid>
    <PItext>Is the customer able to access the internet now?</PItext>
    <PItype>Question</PItype>
    <PIfrom>3.1,2.1</PIfrom>
    <PIto>5.2,5.1</PIto>
    <PO>
    <POoid>1</POoid>
    <POqid>5</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>6</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>5</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>8</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>6</PIqid>
    <PIpid>450</PIpid>
    <PItext>Is the customer having a problem with a specific website?</PItext>
    <PItype>Question</PItype>
    <PIfrom>5.1</PIfrom>
    <PIto>6.2,6.1</PIto>
    <PO>
    <POoid>1</POoid>
    <POqid>6</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>7</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>6</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>8</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>7</PIqid>
    <PIpid>450</PIpid>
    <PItext>1536: CBB1008 - Browser Setup and Daignostics</PItext>
    <PItype>SubProcess</PItype>
    <PIfrom>6.1</PIfrom>
    <PIas>1536-1-0</PIas>
    <PO />
    </PI>
    <PI>
    <PIqid>8</PIqid>
    <PIpid>450</PIpid>
    <PItext>What is the security level on the CPE Management page?</PItext>
    <PItype>Question</PItype>
    <PIfrom>6.2,5.2</PIfrom>
    <PIto>8.4,8.3,8.2,8.1</PIto>
    <PIc>279</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>Block All</POtext>
    <POto>9</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>Standard</POtext>
    <POto>11</POto>
    </PO>
    <PO>
    <POoid>3</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>Disabled</POtext>
    <POto>12</POto>
    </PO>
    <PO>
    <POoid>4</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>User Defined</POtext>
    <POto>12</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>9</PIqid>
    <PIpid>450</PIpid>
    <PItext>Change the security level to Standard. Does this resolve the customers issue?</PItext>
    <PItype>Question</PItype>
    <PIfrom>8.1</PIfrom>
    <PIto>9.2,9.1</PIto>
    <PIc>280</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>9</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>10</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>9</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>11</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>10</PIqid>
    <PIpid>450</PIpid>
    <PItext>Issue Resolved</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>9.1</PIfrom>
    <PIe1>1</PIe1>
    <PIe2>6</PIe2>
    <PIe3>122</PIe3>
    <PO />
    </PI>
    <PI>
    <PIqid>11</PIqid>
    <PIpid>450</PIpid>
    <PItext>Change the security level to Disabled. Is the customer able to browse the internet?</PItext>
    <PItype>Question</PItype>
    <PIfrom>9.2,8.2</PIfrom>
    <PIto>11.2,11.1</PIto>
    <PIc>281</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>11</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>12</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>11</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>14</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>12</PIqid>
    <PIpid>450</PIpid>
    <PItext>Change the security level to Standard. Is the customer able to browse the internet now?</PItext>
    <PItype>Question</PItype>
    <PIfrom>11.1,8.3,8.4</PIfrom>
    <PIto>12.2,12.1</PIto>
    <PIc>283</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>12</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>13</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>12</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>14</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>13</PIqid>
    <PIpid>450</PIpid>
    <PItext>Issue Resolved</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>12.1</PIfrom>
    <PIe1>1</PIe1>
    <PIe2>6</PIe2>
    <PIe3>123</PIe3>
    <PO />
    </PI>
    <PI>
    <PIqid>14</PIqid>
    <PIpid>450</PIpid>
    <PItext>Ask the customer to perform a master reset. Does this resolve their issue?</PItext>
    <PItype>Question</PItype>
    <PIfrom>12.2,11.2</PIfrom>
    <PIto>14.2,14.1</PIto>
    <PIc>282</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>14</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>16</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>14</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>15</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>15</PIqid>
    <PIpid>450</PIpid>
    <PItext>Faulty CPE</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>14.2</PIfrom>
    <PIe1>1</PIe1>
    <PIe2>6</PIe2>
    <PIe3>124</PIe3>
    <PO />
    </PI>
    <PI>
    <PIqid>16</PIqid>
    <PIpid>450</PIpid>
    <PItext>Issue Resolved</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>14.1</PIfrom>
    <PIe1>1</PIe1>
    <PIe2>6</PIe2>
    <PIe3>123</PIe3>
    <PO />
    </PI>
    </P>
    Thanks in advance
    Edited by: user512743 on Nov 18, 2008 4:46 AM

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