Using facetime between itouch and iphone

We are trying to set up facetime between an itouch and an iphone 4 without success; it says they are each in their contacts, but won't work.
Is there a way to set them up that we are missing?
Thanks, KellyB

Without more information as to your problem (what happens when you try), all I can suggest is::
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
iOS: Troubleshooting FaceTime and iMessage activation
If both devices are using same Apple ID also see:
MacMost Now 653: Setting Up Multiple iOS Devices For Messages and FaceTime

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