Using Firefox and BigPond email, can't open email links when in a web page page.

In Australia - Victoria. Using Telstra Bigpond as email/internet provider. When browsing web pages with email links, cannot click on the link to open the email link. It says, no default email program exists. Email works fine outside of a web page. Can anyone help?

Do you have that problem when running in the Firefox SafeMode? 
[http://support.mozilla.com/en-US/kb/Safe+Mode] 
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: 
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

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== This happened ==
Every time Firefox opened
== the last firefox update
''locking due to the age of this thread''

haven't tried it myself but saw this earlier in a blog somewhere:
"try retro installing FF v3.6.3",
makes sense 'cos I've only been experiencing the same problem with mozilla & realplayer combo since updating to latest FF v3.6.4
noted that under IE realplayer plugin still works fine, button to 'download this video' comes on as before.....
from what I read retro install will pick up all your bookmarks etc. do no worries there
naughty, NAUGHTY mozilla people! you were 'bombproof' until today....what happened? good luck sorting it out though!!!! I still luv you!

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Firefox Hang at Exit
https://support.mozilla.com/en-US/kb/Firefox%20hangs#w_hang-at-exit
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Using Firefox and BigPond email, can't open email links when in a web page page.

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