Using HP Officejet 5740 with Google Cloud Print

Two questions. First, can I use my HP Officejet 5740 with Google Cloud Print? Second, if I can use it with Cloud Print, how do I find the HP eprint email address?
I appreciate any help anyone can give. Thank you in advance.
Don

Hello @burnsdl ,
Welcome to the HP forum.
I understand that you are wondering if your Officejet 5740 is compatible with Google Cloud Print.
I would like to help you with this.
According to the printers specifications, the 5740 is USB only.
Normally this means that the answer is no, the 5740 will not work with Google Cloud Print.
You would need a wireless printer that has the web services feature.
There is a work around.
Connect your classic printers with Google Cloud Print
This will allow you to connect a non cloud ready printers to Google Cloud Print.
Aardvark1
I work on behalf of HP
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Connect your classic printers with Google Cloud Print like in chrome

be able to do this or similar in firefox
If your printer is Cloud Ready, follow your manufacturer's provided instructions or see setting up your Cloud Ready printer.
To connect your classic printer, enable the Google Cloud Print connector on any (non-Chrome OS) computer that is already connected to your printer and able to print. You'll need Google Chrome to be installed on the computer. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
Once Google Chrome is installed, follow the steps below to enable the Google Cloud Print connector in Google Chrome.
Log in to your user account on the Windows, Mac, or Linux computer.
Open Google Chrome.
Click the Chrome menu Chrome menu on the browser toolbar.
Select Settings.
Click the Show advanced settings link.
Scroll down to the “Google Cloud Print” section. Click Manage.
The next screen will show a list of devices already registered with Google Cloud Print, and new devices available on the network.
In the "Classic printers" section, click Add printers.
You'll see a confirmation that Google Cloud Print has been enabled. Click Manage your printers to learn more.
The printer is now associated with your Google Account and connected to Google Cloud Print. You can print to this printer using Google Cloud Print whenever you’re signed in with the same Google Account.

On your Windows PC?
Does Google Cloud Print create a Windows printer device? If so, it should appear in the drop-down of available printers in the Print dialog. If not, you may need an add-on for this.
On your Android device?
The older add-on I saw (for Firefox/Android) may not work any more: recent reviews are very negative: https://addons.mozilla.org/mobile/addon/cloud-printer/

Unable to Set Up Photosmart Printer with Google Cloud Print Services

I am attempting to set up my HP Photosmart 7520 for Google Cloud Print. Google instructions explain that I require my HP Printer email for eprint services. I am unable to find my HP eprint email. Can you please assist in this setup. My printer is already set up wirelessly succesfully. And eprint services are turned on.

Hi,
I think you have not setup ePrint yet. To be able to use ePrint you need the printer email address. Please use the following instructions to setup email address for your printer:
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?prodSeriesId=5199461&prodTypeId...
Regards.
BH
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HP Officejet Pro 8600 - Google Cloud Print

Hi,
I use google cloudprint to print my 8600 from my chromebook. Within the cloudprint dialog, the settings always default to gray scale with 300 dpi. I can't seem to find a way to change these defaults - I don't see any configuration information to change on HP Connected for my printer.
Also, even though printing goes fine, hp connected says that there is a problem with the printer. When I click the link in the hp connected site to see what the problem is, I get the following message:
An unspecified problem was reported. Please check your printer.See printer front panel for information on resolving this condition
An unspecified problem was reported. Please check your printer.See printer front panel for information on resolving this condition
There is no information on the front panel that indicates an error of any kind.
At one point, I did a full factory reset to try to clear the issue, but it did not resolve the problem.

I just wanted to update you and let you know that I am still investigating your error message. I was able to recreate this on three different printers and all of them appeared to have some sort of problem. One was having network-related issues and not allowing me to set a static IP, the other had a problem with the printhead, and the last one had a black ink cartridge at 25%. When I changed the ink, the error went away.
If you don't mind checking for me please, I am curious to know if your printer might actually have some kind of problem. Check ink levels, communication errors, or perhaps it just needs a firmware update. Print a Printer Status Report from the Setup Menu (Print Reports) and let me know if you can find anything.
Current firmware version for the Officejet 8600 N911a: CLP1CN1322CR. Line 7 of your status report will let you know if your firmware version is different than mine. Let me know what you find out please.
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Google Cloud Print not possible to connect with HP Printer

Hello,
I want to connect my Officejet 8600 printer with Google Cloud Print.
I write my [email protected] adress (without @hpeprint.com) in the field and enter, I got always the error message:
"Could not get printer information from HP."
Is there a Server Problem or is the problem, that HP changed from eprintcenter to hpconnected.com?
Can someone help me?
Regards
Oli

@Zephyr-750
Depending on which Officejet 8600 you have will depend on which Google Cloud Print path you will use. If you have the Officejet 8600 e-all in one then you will need to register it as an ePrint printer with your HP Connected account, take that ePrint address and register it with your Google Cloud Print account.
If you have an older Office jet 8600, then you will need to register it as a classic print, directly with the Google Cloud.
Please see this support document for more information.
As for your question regarding ePrint center and HP Connected. If you are located in the: United States, United Kingdom, France or Germany - you should be using HP Connected. If you are located in another other country - you should be using ePrint center.
Thank you.
I am an HP employee.
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Google Cloud Print problems with HP 1102w

I have an HP 1102w printer that I am unable to set up with Google Cloud Print.
What doesn't work:
* After I successfully register the printer with google cloud print, it sends a test page. The test page sits indefinitely in the google cloud print queue. The HP eprint website indicates the job was received but failed (under Recent Print Jobs).
* I also tried printing from Gmail on Android and the same problem occured (sits in google queue, error indicated on HP eprint recent jobs list).
What works:
* Printing via emailing printer's eprint address
* Airprint from iPad
* Conventional printing over local wi-fi network
Details:
* I upgraded the firmware to datacode: 20110826
* HP eprint is enabled on the printers web page
* I do not have a proxy server
This question was solved.
View Solution.

Hi CarlSpackler,
I've had some issues using the Google Cloud Print as well, I know Google Cloud Print is still in beta as of right now, so of course you can expect some bugs in regards to jobs getting stuck in their queue. Also Cloud Print is only compatible with Google Mobile apps and Chrome currently. As for printing from Gmail on Android, there are some stipulations for that. You have to have the Cloud Print App installed on the Android unit before you can start printing. Also, unlike using Cloud Print for Apple devices, you don't send the Cloud Print job from the Gmail account, you just have to open the desired jpg, pdf, email, etc.....go to your Options to send...once it opens you'll select Cloud Print. Then it will prompt you to SELECT your desired Eprint printer that you've pre-installed on your Google Cloud Print account. Hope this helps.

Canon MP6350 not convecting to Google Cloud Print

Come on Canon, printer connected to other web services, other printers working with GCP, your servers not connecting to GCP? "Cannot connect to server - try again later". Been happening for 2 weeks now! Seems I" m not alone:https://productforums.google.com/forum/m/?utm_medium=email&utm_source=footer#!msg/chromebook-central/aJLUT42t4g4/1zQMpi4RRiIJ Working on a fix?

Hello dabbourb,
Welcome to the HP Support Forums. I understand that you are able to print from your desktop to your Photosmart D110a printer but not your Chromebook.
I am presuming that you have already connected your printer to your wireless network. If you haven’t please follow the steps in the Installing the Printer Software for a Wireless Network Connection document. Please click on the operating system of your desktop and follow the steps in the order presented.
When the printer is connected to your wireless network, we need to setup the ePrint feature of the printer before connecting it to Google Cloud Print. To start please Get the Printer Claim Code. Once you have the web services information sheet, please Set Up a Custom Email Address for ePrint.
Now let’s connect the printer with Google Cloud Print. I have included the Setting Up and Using Your HP ePrint-Capable Printer with a Chromebook document. I’ve also included Google’s document for setting up Cloud-Ready Printers. Once you have the printer connected to Google Cloud Print please follow the steps in Google’s Print a page document to start printing.
Regards,
Happytohelp01
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I work on behalf of HP

Printer hijacked (Google Cloud Print)

Somebody else has somehow registered my printer in Google Cloud Print. I received a Google Cloud Print test page and a printout from them. I logged into my ePrintCenter account, changed my password. I then tried to change my ePrint settings. There are other email addresses in the list so I removed them and saved my changes. However, when I sign out and sign back in, the addresses reappear.I tried to remove/add my printer but that has no effect. I am also unable to register my printer with Google Cloud Print. It says my printer is already registered (which is something I never did). My printer also does not show up under my printer list in Google Cloud Print
Any suggestions?
This question was solved.
View Solution.

Hi j_to_the_m,
Thank you for being a member of the HP Support community. I understand that another person has accidentally claimed your printer using Google’s Cloud Print. Google Cloud Print is a function of Google, and is generally supported by Google. I’ve included the link to Google Cloud Print Support, which is a FAQ page.
You will need to contact the other person (in a previous post you indicated that you knew their email) and ask them to delete the printer from Google Cloud Print. Once they have deleted it from their Google Cloud Print you should have no problems adding it to your Google Cloud Print. If you are unsure how to add it please following the steps in the Google Cloud Print’s FAQ Section titled “Basic Information” and then item 3 “How do I connect my printer to Google Cloud Print?”.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Google cloud print "could not get printer information from hp"

As of today google cloud print has stopped working with my laser jet pro. I started getting an error message that "hp eprint is unavailable at this time". I decided to remove my hp printer from google cloud print. I haven't been able to add it back in since. Every time I try to verify the printer with google cloud print I get the error message "could not get printer information from hp". Everything seems to be configured properly as far as I can tell. I even removed the printer from hp connected and readded the printer and have changed my printers email address. Help please! I am on Chrome OS and this is the only option I have to print.

The issue just kind of resolved itself today and I was able to add the printer. I'm assuming it was some kind of server issue on hp's end because I haven't changed anything since yesterday.

Everything I send to eprint (using google cloud print) prints double sided. How do I stop this?

Everything I send to eprint (using google cloud print) prints double sided. How do I stop this? I'm using an HP Officejet Pro 8600
thanks,

Hello kanataorganics,
Welcome to the HP Support Forums!
I see that when you use ePrint, via Google Cloud printing, the documents are printed two-sided. Are you using a computer, mobile device, Chromebook, etc, to access the printer?
If you print from a computer, for example, not using Google Cloud print or ePrint, does it print two-sided on its own?
You can check the Eco setting on the printer's front panel to ensure that the two-sided options are set to "Off".
Check to make sure the printer has the most recent updates installed on the printer, Getting the Latest Firmware and Product Updates.
Cheers,
JERENDS
I work on behalf of HP
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Print using google cloud print

I try to print using Google Cloud Print (Gmail etc...
I am connected at Chrome but that doesn't work.
I see the name of the printer with a message mean : currently offline (Actuellement hors connexion)
What does it mean ?
The printer is on and connected to my wi-fi network
I do it with success sometimes but this problem return after turn-off, turnd-on the printer.
That seems not be easy to use Google Cloud Print with Ipad
Thank you for your help
(sorry for my bad English ;-)

try power cycling the printer, your device and router - don't forget to quit out of the apps on the device - double tap home - hold finger down on any app on the grey bar that pops up until a red minus symbol appears and then tap the red minus symbol to close them out
if that doesn't work and it happened after power cycling the printer - you may have to re-setup your printer - check out airprint basics on the apple support page

Google Cloud Print not working with Yosemite

For some reason when I try to set up a printer on Google Cloud Print ever since I updated to Yosemite 10.10, i get to a page that just gives me a spinning wheel of death? Anybody else having this issue? I have tried other computers and even other browsers than Chrome, but still having the same issue. Any help would be great!!
Here is the screen I get to.

I was googling since Monday on why I could not send nor create new wireless printers using Google Print. I FINALLY found this thread and I'm glad it's already addressed since I must have reset my routers more than 20 times in the past few days playing around with router/MBP/printer settings.
I can't wait for the fix to Chrome when v.42 comes out.

Google cloud print for officejet pro 8600 - could not get printer information from hp.

I just purchased a new OfficeJet Pro 8600 today. Everything seems to work great except for the connector to Google Cloud Print. I can print from AirPrint, as well as emails to the hpeprint.com address, but when I try to register via the google site, I receive the "could not get printer information from HP" error message.
The printer is connected via wireless ethernet, and seems to work find otherwise. I have no restrictions on who can send print jobs, and I have changed the email address for hpeprint.com a few times, as suggested in other forum threads, but it can never connect to the the Cloud Print service. I am at the latest firmware level listed on the HP website. I have tried to initiate the connection from multiple PC's as well as multiple web browsers.
This was a big factor in purchasing this printer. Help anyone?
This question was solved.
View Solution.

Hey rch33k, I am sorry for the ongoing issue that you are having accessing Google Cloud Print. This is being looked into as this is not a singular issue and is affecting other customers as well. Engineers are currently investing this problem to try and provide a solution to it. I want to again apologize and thank you all for your patience in this matter. They only other thing to attempt at this time is to contact Google for further assistance to see if anything can be done on their end. Hopefully this will be fixed quickly
I am a former employee of HP...
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Chromebook won't print last page (Google Cloud Print)

I have an MF6160dw. When I print from my Chromebook, the printer will print everything but the last page. The printer shows an error.

Hi mlourie. I will be able to assist you. The #822 error usually indicates an issue with the format of an image file. So that I can best assist you, I would like to ask a few questions: 1. Are you printing using the Google Cloud Print function or from the Google Remote Desktop? 2. Is it just one document that you are experiencing the issue with? 3. If it is one document, which format is the document saved in, and is the last page saved in a different format? I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Google Cloud Print setup - Unable to parse printer capabilities

I'm trying to add my CP1525nw to Google Cloud Print as a Cloud printer, and not as a LOCAL printer, however each time I add my eprint email I get the following message; "Unable to parse printer capabilities" - I've attempted both private and public use for eprint settings with no such luck.
Any help would be greatly appreciated. I've tried reseting the email with no luck...
EDIT - 04/01/11:
I chatted with HP support and although the representative was extremely curteous, they could not help me. The support agent assured me the issue would be taken to the next level and looked at so hopefully we can have a resolution here shortly.
EDIT - 04/04/11:
Received a response from the original HP rep I chatted with online. In summary, he/she was not able to find a solution and states the issue will be sent up to HP's highest level of technical support.... We shall see.
EDIT - 05/25/11:
After 2 months of waiting, HP has fixed the issue. Remember to update to the latest firmware and check all settings before proceeding.
This question was solved.
View Solution.

well, when I use google chrome to set up cloud print, it does add my HP1525nw to my google cloud print, but ONLY THE LOCAL printer. In other words, google cloud print can add both local printers and cloud enabled printers. It does add the local printers, and since while on my home network, the HP laser is a local printer, it grabs that. But it still won't allow me to add it as a cloud printer.
The problem with being connected as a local printer is that my notebook has to be on and it has to be on my local network in order for me to print to the printer through the cloud (like using my ipod).
The point of the HP printer being added as a direct cloud printer is so it can be printed to as a stand alone printer, even if my local computer is not on, because it is connected to my router wirelessly and not dependent on any local computer.
and that is where it is failing. Trying to add the printer as a CLOUD printer does not work (the same problem everyone else here is having)

Using HP Officejet 5740 with Google Cloud Print

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