Using incorrect information when trying to make a lync call

In outlook 2010, when I right click on one of the Frequent contacts in the to-do bar area and click on the phone to call the contact. I get a popup saying "The calling feature is disabled." This is because instead of placing a lync to lync call
it's trying to call their phone. Is there a way to get the default action to make a lync to lync call instead of trying to place a lync to phone call?
BTW not sure if this is the correct forum to place this into. Please feel free to move to the correct forum or let me know and I'll post in another forum.

Hi,
Would you please elaborate your Lync Server environment?
Did the issue also happen if you call the user in Lync client interface?
Please check if the user you want to call enable Lync or not. If not, the Lync Server need to deploy Enterprise Voice, and you need to enable Enterprise Voice function to support it.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

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