Using iPhone 5 Internationally

For international travel for a family member traveling to Europe, we upgraded the 4S to iPhone 5.
We thought we covered everything.
Facetime
iMessaging
International Plan via Verizon for ability to call
Photo-streaming
iCloud account
Apple ID
Unfortunately, when she plugged into her Macbook to download pictures for the day, she ran into some syncronization issues. 
Computer asked if she wanted to restore iPhone or new phone.  She selected her phone. 
Computer said that it was done successfully, but there were a few more steps.
She entered Apple ID, but won't let her proceed.
At Verizon, they are telling me that certain setting need to be turned off in iTunes so the international phone Simm id isn't overwritten.
They are telling me to call the Verizon country number to have them do something like force the Simm again. 
They are telling me that it essentially looks like a new phone.
I'm still trying to comprehend what could have happened. 
If this makes any sense to anybody, please let me know.

Does England have CDMA networks?
Call Verizon and ask them if they have international roaming there.

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