Using LR 5.6, the program has developed sever problems. The latest is that the print module changes the picture from the chosen file to 12 others and prints all 12. I suspec  that an uninstall and reinstall would fix the problem but I don't know how to do

Please tell me how do get a real person on customer support.  This system is terrible.

What is your operating system?
Do you have a copy of Lr ( the installer ) to hand?
Is this a perpetual or a CC version of Lr?

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  • My lock button all of a sudden just got jammed. My phone is under warranty but I don't know how to get it fixed, My lock button all of a sudden just got jammed. My phone is under warranty but I don't know how to get it fixed

    My iPhone 4S lock button is jammed. My iPhone is still under warranty but I don't know how to get it fixed. Someone please help me !!

    Make an appointment at the Genius Bar at your local Apple Store. Or, see the information here:
    http://www.apple.com/support/contact/

  • HT1311 I used an account from my friend in app store because iforget my apple  ID account. Now i have my new apple Id account, but i don't know how to erase the account of my friend when suppose to be to download apps. my friend account still on the app s

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    Thank you for your kind, may God bless you.

    OS X Mavericks: Reinstall OS X Heres the link if anyone else had the same problem!! This is if you deleted not only the Mac App Store, but iTunes, Calendar, whatever came with the Mac (Apps that came already installed on the Mac), if you deleted one of those then you have to reinstall the Mac OS, Note: This one is for Mac OS X (Maverick) my version is 10.9.4, go to that link and follow the instructions if you have Mac OS X (Maverick). Other help: Common Mistake: If you delete the app from the dock then just go to finder and applications folder and drag the app back onto the dock(it was just deleted from the dock NOT your system/computer). Hope that helps others who had the same problem.

  • TS1967 Hi .i can not update my program . I upgrade my iPad to ios6 and after that I can't update my program .i recive a massage about this account is not in store and you should switch to us store but I don't know how can I switch to us store .

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    Change here:
    Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
    You must have a verified billing address & be located in the country whose store you are trying to use.

  • I would like to know how to draw up a list in a cell (like a pull-down menu) to ease data capture, but I don't know how to do that  ! Do you get the idea ? Thanks !

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  • My iPhone was stolen.  How do I retrieve the pictures etc that were on imt.  I know they must be in the iCloud but I don't know how to get into it from my iPad.  Also, I would like to try to locate the phone ...how do I do that from my iPad?

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    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
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    http://www.ehow.com/how_7586429_stolen-ipad.html
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     Cheers, Tom

  • Hi, Robert here, I moved to US from Singapore and I would like to switch itunes so I can purchase a book but I don's know how? Please help!

    Hi, Robert here, I moved to US from Singapore and I would like to switch itunes so I can purchase a book but I don's know how? Please help!

    I believe you mean to say that you wish to switch which country's iTunes Store you are accessing. Go to iTunes Store > Change Country (all the way at the bottom) to do this. You'll have to use up all of your iTunes balance to do this. Post back if this is not what you wanted to do.

  • HT1212 I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the  ipad itself. How do I do this on the cloud?

    I've forgotten my ipad passcode but when I try to restore on the computer it won't let me as I have to turn "find your ipad" off but i don't know how when I can't use the  ipad itself. How do I do this on the cloud?

    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
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    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I  am using the G Drive Slim to back up my files, but I don't know how to tell if or when it is finished.  The white light does not change, flicker, go out, etc.  When is it finished?

    The whole story:  The hard drive on my quite new Mac Book Pro, bought in December of 2011, crashed and burned in the Fall of 2012.  I purchased a new hard drive  and was informed that the only way I could have saved my "stuff" was to back it up with an external hard drive.  Who knew?? I bought a G Drive Slim at the Apple store, and on their advice.  BUT I  really don't understand how to use it, and the instructions are completely inadequate.  How can you tell when it is finished?  I have educated myself on the proper way to eject the Drive, but I don't know how to tell if it is done.  Or, frankly, if it is even doing anything.  The white light burns steadily, no blinking, no flickering.  Nothing.  Thanks for  help. 

    are you backing up files, or doing a Time machine backup, either way, the Time machine will STOP when finished and show "last backup at XXXXXX"  meaning its done...... OR if when transferring files, it will show a progress bar on your desktop and vanish when files are copied.
    Open up the Hitachi drive (your G drive is made by Hitachi, and the best made by the way).....and see if the files are there.
    a MORE VISUAL way is to open the hard drive file, and drag and drop files INTO the Gdrive and you can see them visually be copied there as you do it.
    To see your HD on your desktop GOTO  FINDER......PREFERENCES....then GENERAL TAB.........check the box marked HARD DRIVES.........then your Gdrive will appear on your desktop........open it from there,  and DRAG and drop files from anywhere INTO the Gdrive....... easy visual way to see the files being copied into the Gdrive.

  • My phone has no more storage but it says i have 5gb on icloud but i don't know how to use them.

    My phone has no more storage but it says i have 5gb on icloud but i don't know how to use them.

    iCloud storage doesn't affect the available storage on your device.  It's for backing up your device and syncing your data, so you can recover the data if needed.
    You probably need to import photos/videos to your computer or another destination (like a photo kiosk & burn CDs), and then delete them from your device.  Or, delete some unused apps from your device.

  • HT201328 I have iphone 4 with virgin mobile canada, virgin provided me SIM unlock code online, but i don't know how to use that code to unlock my phone. Can anyone help me in this?

    I have iphone 4 with virgin mobile canada, virgin provided me SIM unlock code online, but i don't know how to use that code to unlock my phone. Can anyone help me in this?

    That's not how unlocking an iPhone works.
    The carrier the phone is locked to submits a request to Apple, wh updates their database. When that is complete, you restore the phone with iTunes to process the unlock.

  • I had nokia n8 and now i want to transfer my contacts from nokia to my new i phone 5, i set up i tune and i cloud account but i don't know how to use do it. i have windows 7 and no outlook

    i had nokia n8 and now i want to transfer my contacts from nokia to my new i phone 5, i set up i tune and i cloud account but i don't know how to use do it. i have windows 7 and no outlook

    If I wiped my phone I wouldn't have the contacts on my phone to send to my self.    I would need to take just the contacts from my back up. I would have to do this through iTunes and I don't see how I can just extract the contacts only from my back up. From what I can figure out it is all or nothing

  • Icloud has has exclamation but I don't know how to tell what the error is?  I recently selected bookmarks for syncing.

    icloud has has exclamation but I don't know how to tell what the error is?  I recently selected bookmarks for syncing.

    TM will show it has done a backup.. Look at the info.. when was the backup completed??
    If you want more details install the widget.
    A1 here.
    http://pondini.org/TM/Troubleshooting.html
    The time capsule though blinks amber and the Airport Utility shows blinking amber light and has a red circle with the number 1 in it.
    There is an error.. probably trivial.. firmware update, default password..
    Open the airport utility and find out what the error is.
    Simply click the TC and see status in the summary page.. it will list all the errors and what you should do.. fix or ignore them. ie this TC has an error.. default password.. I chose to ignore.. when I "fix" the problem the LED goes green.
    Here is additional TC.. it is blinking amber with faults.
    Click the fault. eg default password.
    You can ignore or edit .. if you click edit it will take you to the full setup where you can change the settings.
    I ignored my errors and now it is green..

  • My ipad 3 is frozen on the plug into itunes page. I have tried to follow advice I have found on these pages but I don't know how to connect the ipad to my mac (there is no usb port on an ipad). If anyone could help it would be appreciated.

    My ipad 3 is frozen on the plug into itunes page - it won't turn off or on - just stuck. I have tried to follow advice I have found on these pages but I don't know how to connect the ipad to my mac (the advice is to connect ipad to mac and there is no usb port on an ipad). If anyone could help it would be appreciated. Going nuts.

    I think you should probably also read the iPad User Guide. You didn't say what version of iOS your iPad is running, so here's the links to both the iOS 6 and iOS 7 (PDF) versions:
    iPad User Guide for iOS 6
    iPad User Guide for iOS 7

  • Please a simple problem but I don't know how to solve it. After installing 16 gb of ram all is good but when I turn on the computer it is a window signaling that all is correct. How is possible to delete once and for all that window? Thank you

    Please a simple problem but I don't know how to solve it. After installing 16 gb of ram all is good but when I turn on the computer it is a window signaling that all is correct. How is possible to delete once and for all that window? Thank you

    Well then maybe you could take a screenshot because the appearance of such a window is news to me.
    Also post your OS X version and what model Mac you have. The more detail, the better. Thanks.
    To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot on your Desktop.
    If you can't find it on your Desktop look in your Documents or Downloads folder.
    When you post your response, click the "camera" icon above the text field:
    This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button.
    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.
    ⌘ Shift 3 captures the entire screen.
    Drag the screenshot to the Trash after you post your reply.

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