Using magicjack on a mac it wont work support from MJ could not fix problem

using magicjack on a mac it wont work support from MJ could not fix problem

Sorry about lack of info it wont boot up at all they logged on to my computer to try and fix it but everthing they tried failed ,they formatted  did something with  java  and changed some setting  i was thinking maybe it has to with the my Mac   for some help

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