Using my US Lumia 920 in Korea

Hello,
I'm currently stationed overseas in South Korea and I brought my Lumia 920 with from the USA. Before I left, I called AT&T and requested my unlock code so I could utilize the phone overseas without having to buy another one. After unlocking it and getting the my new service, I cannot access the data network at all with the new carrier. I receive calls and texts just fine, just no data network access. What, if anything can I do to correct this?

Your 920 should automatically obtain the apn settings from the sim card if the sim card supports this feature. If not then you will need to get the settings from the network and set it manually at Settings>Access Point>Add

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Lumia 920 support for LTE in Korea

So I purchased an unlocked version of the lumia 920 from an online retailer and just received it today. I popped in my 3G sim that I was using with another phone and it connected fine and well. 3G speeds were fairly fast. 4g speeds are very fast in Korea for phones that are sold here and want to experience those speeds on my new phone. I would like to upgrade to a 4G sim with accompaning plan with my current carrier in Korea, but my question is if it is even possible to do this...
After doing some research, I found some websites with some interesting information...
seekingalpha.com/article/1071481-nokia-lumia-920-there-is-a-non-lte-version-nokia-forgot-to-tell-inv...
www.expansys.com/blog/?p=2096
According to the above sites, 4g is disabled in the firmware for factory unlocked phones. Is this true?
It also showed a set of pictues of the packaging's device labels - one showing the 4g lte bands and one without.
Checking my phone's box and it is without the 4g lte frequency information.
Both of these sites mention something about Nokia "working with the carrier" to provide an update that'll make the phone compatible with that carrier's 4g network. Is this accurate information? In the best case, i could just buy a 4g sim, change to an accompaning 4g plan, replace sims in the phone and have 4g connectivity.
But if 4g is disabled for persons who purchase global unlocked versions and want to use it where nokia has near to no presence in (Korea for me) and like the above site says - have to wait for nokia and the carrier to provide an update, what steps have to be taken for 4g to be enabled? Do I have to make a formal request somewhere? Is there an automation process where this update is automatically generated? Or would I have to just wait and pray for something to happen...
Being a Nokia fan in Korea has its rare downs.

Hi mate,
Yes if you have purchased a version of the 920 from overseas that has LTE disabled for the moment (due to the fact that the 920 variant that you have purchased is made for a market where 4G is not yet available e.g. the case with the 920 I have that is for Great Britain), then the LTE functionality will be enabled in a future update that is for sure, when LTE service is available in that variant's country.
Have you checked if you already have 4G on your 920? Goto Settings > Mobile Network, and check under "Highest connection speed" if there is a 4G under the 3G and 2G already there. If it is really bothering you though and there is no update on the situation after a couple of months or you wish to do it now, please contact your local Nokia by clicking the Nokia Support link at the bottom of this page.
Hope this information helps you.

Can I use Lumia 920 charger to charge Lumia 925 ?

I used tonight my friend Lumia 920 charger (EU ver) to charge my Lumia 925 for a little bit, is this safe for my 925 ?
Thx.

Hi, Milas. Welcome to the Nokia Support Discussions. jimmyireland is correct. You may also see this link: http://www.nokia.com/global/products/accessories/?action=accessorysearch&product=1805904 to check the compatible chargers into your phone.

Premiere Elements 9 no longer supports video files from Nokia Lumia 920 (it used to do)!

I've edited many videos from the same phone (.mp4) with the same software before (last time was 8 months ago). Now the software claims that the "file format is not supported or the required codec is not installed". How can it be? I haven't uninstalled or installed any codecs. The phone is the same. I can still open the old projects on Premiere Elements. I need to get this fixed so I can edit my videos!

nome2014
In the case that you are presenting, are you importing new Nokia video into a new project? You say that you can open old projects in Premiere Elements. Do the old projects contain Nokia video from the same camera? If so, open one of the old projects and try to import the new Nokia video into that old project. Imports or not?
What computer operating system is your Premiere Elements 9 running on? Are you running the program as the 9.0.1 Update? If not, please do so either
a. from Help Menu/Update in the opened project
or
b. from the 9.0.1 Update downloaded from Adobe online (Premiere Elements closed during download and installation).
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
I have just downloaded a sample from your Nokia Lumia 920 (1920 x 1080 @ 30 frames per second* AVCHD.mp4) and had no problems importing it into a new Premiere Elements 9.0/9.0.1 project set with the project preset of NTSC DSLR 1080p DSLR 1080p30.
*Potential issues....
the Nokia video comes with a variable frame rate, in my case, 4.201 to 30.090, showing a value of 29.272. Premiere Elements (any version) is known to have issue with cell phone video recorded with a variable frame rate. The problem can manifest itself as audio out of sync or just not being able to import the video at all. Remedy...take the video into HandBrake and convert the variable to a constant frame rate.
http://handbrake.fr/
Do you need a step by step how to on that? If so, we can supply one.
From what I have read, the Nokia can record with AVCHD video compression as well as MPEG-4. Both have a .mp4 file extension. Is what you used before the same video codec as you are using now? Please check the camera settings.
Please review and consider. You can post a sample of your problem video here as a Dropbox link, and I will road test it in my Premiere Elements 9.0/9.0.1 that is working with a sample download from your brand/model cell phone.
We will be watching for your follow up.
Thanks.
ATR

Unable to Merge call using nokia lumia 920

Hi,
I am unable to merge call using Nokia lumia 920. I tried to restart the phone change the network still the same issue any suggestions to make this happen is much appriciated

Merging calls is a network function and needs to be both enabled and available.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia 920 - Unlocked - Cannot use internet

I've been having trouble with my nokia lumia 920, namely with the internet (or rather, lack of it) ever since it was unlocked.
I purchased my locked Nokia Lumia from a Phones4U store in the UK and it worked just fine with my UK Orange sim card. However, when I had it unlocked (not by Orange. They would not sell me the unlock code because I had not bought the phone from Orange, so I had to go through another route) I noticed the internet was not working. Everything else was fine, apart from that.
At the time I was in Greece and using a Vodafone sim card. I received a text from the carrier saying I had to download an app for the internet to work, so I clicked on the link they had sent, which in turn would not work because the app I needed to download apparently did not exist. (I had to do the same thing with my iphone 4S and it worked just fine)! I assumed it was because Vodafone did not have 4G so I ignored it and resulted to using just WiFi whenever it was available.
When I went France I purchased a sim card from Orange in the hope that it would work but, again, I didn't. By this time I had already gone online and had a look for tips (I had done the Settings>mobile network>highest connection speed>3G, in case 4G was not available) but to no avail.
I really like this phone and would like to make use of it but without internet there's not much I can do. Would anyone have any tips as to how to resolve this problem? Anything will be really appreciated! Thanks in advance.
Solved!
Go to Solution.

When you click on settings - Wifi stupid i know but check it is switched on. Under that can you see a list of connection points. Also can you connect to internet via GPRS
If above is yes ( as I am sure it will be ) for Wifi. If no for GPRS have you tried inputting a new apn manually.
Name - Orange Internet
APN - everywhere
Proxy & Port - Please leave blank
Username - eesecure
Password - secure
Server - Please leave blank
MMSC - http://mms/
MMS Proxy - 149.254.201.135
MMS Port - 8080
MCC - 234
MNC - 30
Authentication type - PAP
APN type - Internet & MMS (If no selection available , leave blank )
Also in settings - mobile network ensure data (first item is set to on and in bottom item network selection (mine was set to automatic). click on setting and it will search for networks. select the one you want , I presume Orange.
See if that helps
Maybe with future updates we will be able to modify internet settings
Keith

My Lumia 920 freezes almost every time I use a Blu...

Well I really had my hopes up for this phone, and dumped my iPhone 5 for it... now I regret it, the phone freezes almost everyday it froze the 2nd day I bought it while I was talking through a Bluetooth headset, the day after that it froze while switching between calls... and today it also froze while I was talking through my car's Bluetooth set... I don't know what's the problem with this phone and also the camera is not that good and doesn't deserve all that hype. Nokia & Microsoft you'd better fix these issues because although the Lumia 920 has many good features, I can't stand it for this regularly freezing.
P.S. I'm currently in Saudi Arabia and the Nokia Care staff here are totally useless, shame on you Nokia you should've hired a qualified staff at least.

hi there mate,
have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? If that doesn't work, then try to perform a hard reset (Settings > About > Reset your phone), but bear in mind that this reset wipes all your personal data so please backup all your data to PC / online storage first.
Failing that, you will need to take your phone to your local Nokia Care for them to inspect: http://nokia.com/support

Brand new lumia 920, failed to use in 3 day??

This is what happened to me:-->
I bought my phone at 4 March 2013
On 5 March 2013, i charge my phone and it suddenly shut down it self and unable to switch it on.
Same day i bring it to Nokia Care at the place i purchase, the person who incharge told me that might be the WP OS problem. then after he/she help me to switch on back my phone without confirmed what's the actual problem.
he/she told me in case happen again, hole the volume down button+power button+plug USB to the PC. then the phone will like refresh its system.
On 7 March 2013, the phone happened again bout the shut down problem. then i just follow what i learn from the nokia care centre to solve it.
On 9 march 2013, the FACEBOOK and CAMERA apps was Unable to open. just like u click it, it PoP out again to the main screen. even i restart phone, Factory reset, still remain the same problem.
On 10march 2013 i bring to Nokia Care again, and them just received my phone and send to repair.
on 17 march 2013, my Lumia is finally done by repair. and i go collect it. same day at night, Sim card was keep on Disconnect, No line at all, suddenly unable to detect at all.
18 march 2013 i went to Nokia Care again, then they said" Oh Okay, we have to send in repair" again?
19 march 2013, Nokia Care called me and told me It's Done. and i go collect it again. And i mention about can i add some money or what something else to exchange a brand new lumia 920? What the person who incharge my case respond was, "let us send to repair for 1 last time first ok? let see what happen"
20 march 2013 i realise there is no FLASH on my camera, not function at all. even i install apps"flashLight" to test same no function.
21 march 2013 i bring to Nokia Care again. and they said " send in repair " again??
Until now, no respond. Under this situation, Is that nokia should Exchange a brand new phone for me? I paid money just for testing ur Lumia 920? Not even mention exchange a new lumia 920 for me? repair repair and repair.. Is this what i deserve to get?

I have faced the same case. After 2 days i bought the Nokia Lumia 920, the phone suddenly shut down itself and unable to switch it on.
Next day i bring it to Nokia Store, the person who incharge help me switch on back my phone without confirmed what's the actual problem. The person asks me to go to Care Centre and i did not go because i think it is recover.
However, after 2 days, same case happen and i found this comment. Im wondering do I need to send my phone to Care Centre to repair as there are many problems occur after sending to repair. May I know what is the main reason cause the problem? (Make me disappointed on Nokia phone)

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Not able to take photo on lumia 920

not able to take photo by touching screen on lumia 920.pls respond

pulluanch wrote:
not able to take photo by touching screen on lumia 920.pls respond
You can take pictures by touching the screen only while u're using the built in camera app. Go to Settings->Applications->photos+camera and enable Tap screen to take pictures option.
The silence will fall
Attachments:
wp_ss_20131031_0001.jpg ‏118 KB

Lumia 920 / Problem with Store App

Right after I bought my Lumia 920, a added few applications (viber, instagram, etc.) using store app.
After few days, everytime I tried to open Store App, or even visit the market page using browser on my device, I got the same message:
''Service unavailable at the moment. Check again in a little while.''
My phone is totally blocked for downloading new Apps. I'm not able to, for example update ''What's Up'' App beacuse it's redirecting me automatically to Store. This haven't been changed for a while, about month or two. I even updated phone regulary once update was available, nothing changed after that. All other stuff is working perfectlly, so I'm not sure what could be the problem.
Can anyone help?
Thanks!

Is everything ok with your Microsoft account? You didn't change your password recently or anything like that? Try logging into your microsoft account just to make sure everything is ok.

Lumia 920 animated GIF's

When emailing or texting from the Lumia 920, will users outside of Nokia be able to fully view animated GIF's?
Solved!
Go to Solution.

Hi Coolatta75,
I think I have found a solution for you. I have just tried this on my Lumia 920 and it works. Goto Photos then Camera Roll then open the Cinemagraph GIF and select ...
then select Save To Skydrive, and it will upload the GIF. If you are using Windows 8 (or if you don't have Windows 8, you can access SkyDrive on the web-based version), and download it and open it in Internet Explorer. It will work and play. Please remember that the recipient will always view it as a static MMS unless they have an app on their phone that can play animated GIF's, same applies to recipients who view it on their computer. I suggest sending it to their email and they can open it on their computer.
Let us know how you get on.

Nokia Lumia 920 India Launch ! - Some Observations...

Hi,
Being a Nokia fan for years .. I decided to write this .. I hope people at the right level from Nokia see this.
We all know Nokia Lumia 920 has probably hit all the right spots with Users abroad and the best thing is they are loving it a lot. I probably would like to be one of them soon.
However I have certain concerns,
When Nokia launced Lumia in India people had high hopes including myself however one thing that I have always found going wrong is the 'PRICING' .. yes such insanely high pricing at launch .. why ? Look at the pricing of Lumia 800 at launch (around 33k) . Look at the pricing of Lumia 900 still (31k) ? .. Lumia 800 now sells around at the price of 19k !! - almost a 40% drop in price.
The basic thinking in the minds of people including me is 'Don't buy a Nokia phone immediately on launch !!'. Why can't this be changed ? - Yes everybody wants to earn profits but in a situation wherein you are more in search for Mindshare .. This does not make sense. Obviously I am no one to teach anybody anything but this is what I feel & what I have felt for years.
If I buy a Nokia Lumia 920 at launch only to find that after 3 months the pricing has come down by 3-5k .. I will not be a Happy Consumer.
Nokia - Launch Lumia 920 at a very competitive price (so that the likes of SGS3 & HTC 8x will feel ashamed) .. Arrive at a price & keep it steady for real long so that the initial adopters are happy & others come to know that Nokia's pricing is real good and will stay that way for long.
Nokia's Lumia are pretty good phones .. they never lag when compared to Android etc however they have not been well received by people here in India. The most common answer that I get is 'Bluetooth not there - can't transfer files' , 'Can't use memory card ' & 'Apps not available'.
Nokia - you have to change this mindset of people because with Windows Phone 8 these things are no longer hindrances ! .. especially Bluetooth & Micro-sd support.
I am expecting your Ads to have this .. be it on Radio or TV or Internet.
Can we have right people on the Job ? - Recently I went to Hypercity Mall (in Mumbai) (Nokia booth). I took in my hand a Lumia 510. I asked how much RAM ? .. to my surprise he answered 512 Mb .. and I was like What ? I asked him to recheck - still the same answer. He said we have confirmed. The phone actually comes with 256 Mb of RAM.
Now imagine what happens to a consumer who brought this phone from him ?
Nokia - Please get the right people at task for Nokia Lumia 920 & 820 because there you have got some real innovations like PureView, OIS, Wireless Charging etc. Ensure that users get the right demo of all the innovations. First impression will be the Last impression.
At Malls (without Nokia booths), the 2 phones Lumia 800 & Lumia 710 lonely guard the booths .. with rarely anybody there to explain about them. Just on the side of it I find Samsung's booth with all the latest flagships standing there & probably someone to explain about it - however Android needs no explanation these days will all aware about it (& even if not aware they know a phone with it is Cool!).
Nokia - Please set your own booths for Lumia (both WP8 & WP7) & assign one of your Guys per Booth. I really don't know the dynamics of setting up booth at a mall & the financial impact of it. All you need to do is differentiate your Lumia's from others.
Alternatively you can have a Lumia Van (or Lumia Vans) running around the City with all the possible Lumia's on it for doing Demo's. All Lumia's - since a person can come up to check a Lumia 510 too & not having a specific Lumia means Dissatisfaction for the user.
Nokia Lumia 920,820 & 620 are gem of a phones .. Hope everything is done right with them in a price sensitive market like India & I hope that Nokia you are listening to a User's opinion here.
Here's someone who wishes real good things for Nokia. Good luck with the launch of Nokia Lumia 920, 820 & 620. Desperately waiting !!

Hi slon!
Welcome to Nokia Forum!
Let me answer your question in the same manner you have presented it.
1. How can I configure networking option for individual application (it was standard option before, see N8)
- Can you tell me which particular application/s you are referring to? The phone prioritizes WLAN connection over 3G to ensure quality customer experience.
Example: Nokia Maps - when downloading map data, it would require you to use WLAN as phone would require high amount of data.
2. Where can I find the option like: Automatic, Always ask, WLAN only when using access to data connection
- These options are not available on the device. However, you can find some settings that are similar to what you are looking for:
Settings>Wifi>Tap on Advanced> you will have the following options:
Notify me when new networks are found
Automatically connect to Wi-Fi hotspots
Send information about Wi-Fi connections to help discover nearby Wi-Fi
Keep Wi-Fi on when the screen times out

Using my US Lumia 920 in Korea

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