Using new trackpad with new iMac

Using new trackpad with new iMac, but can't seem to get the "touch function" to work. I still have to press firmly and click on the trackpad to get response. The videos show "touch" while I  "firm press and click."  Checked speed, cleaned it, and reset. No luck?? Ideas? Even took back to Best Buy and seemed to work with their display...

Assuming you are talking about tap to click, you would need to enable it. It is disabled by default. Go to settings and choose trackpad settings. Navigate to "Point and Click" tab and enable "Tap to Click".

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