Using older version of itunes, apple support #'s

I was wondering if anyone has tried using an older version of itunes when their ipod wouldn't sync. I've got Itunes 8, and if downloading an older version will help me sync. Im for it!
Are there any apple support numbers where I can call and ask for assistance?

good luck finding a number. my ipod hasnt been able to sync new songs for weeks so i finally get a new ipod, and i still have the same problem. i so hate apple right now.

Similar Messages

How to restore Nano while using older version of iTunes?

I'm running itunes 7.4 on Win XP Pro without SP2. My kid went ahead and upgraded nano to 1.1.2 PC version. Now itunes doesnt see the nano and says it can not be used because it requires iTunes version 7.6. I cant upgrade PC to SP2. So how can I downgrade only nano to 1.1.1?
thanks

I cant upgrade PC to SP2.
Why not?
-> http://www.microsoft.com/windowsxp/sp2/default.mspx

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

I just got the Itunes update. So frustrating. I will be trying methods on this forum to save my library and re-install the older version of ITunes. What was Apple thinking when they developed and released this mess?

Apple is more likely to see your comments if you send feedback via:
http://www.apple.com/feedback/itunesapp.html
=Downgrading from iTunes 11 to iTunes 10.7=
You may be able to go back with Time Machine but this may involve restoring other items too (https://discussions.apple.com/message/20441404). Alternatively:
Back up your computer first, in case the unexpected happens.
Quit iTunes.
Get iTunes 10.7 from http://support.apple.com/kb/DL1576 or the direct download link at: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Do a few preparatory steps by making sure all iTunes components are not running and cleaning old files.   See https://discussions.apple.com/message/20475394. Do steps 3 and 4. Steps 6-8 may be also useful but I don't know if they are essential. Some of the other steps are not necessary, duplicate steps listed later in my post or are perhaps even unhelpful in the process.
Replace the iTunes 11 application with iTunes 10.7. Simply dragging the application to the trash may not work. Lion (OSX 10.7) and newer systems have iTunes integrated into the operating system and deleting is a bit more involved. Two ways to do this are:
1. Use the shareware Pacifist utility (http://www.charlessoft.com/) to install iTunes 10.7 including all associated system files. Details at http://forums.macrumors.com/showpost.php?p=16400819&postcount=6
2. Check this reference on how to delete the iTunes application itself:
    Delete iTunes in Mac OS X 10.7 Lion - http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/
    After deleting the application there may be other files that need downgrading too. See the note about error -42408 at the end of this post. You may want to tuck these away somewhere safe until you have completed the installation of iTunes 10.7. I have not tested this but ideally if newer versions are not found then the installer will put in the old versions. This may include these files in /System/Library/PrivateFrameworks/ which apparently get updated by iTunes 11:
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
After doing one of the two procedures above you will have to rescue the most recent old iTunes library from your iTunes > Previous Libraries folder. Rename it "iTunes Library.itl" and replace the existing one in the iTunes folder. A newer version of iTunes irreversibly updates your library file so you have to replace it with the old one or you will get an error message. Note, this will revert your library to the version at the time of the upgrade and you will have to update any changes made since. See:
https://discussions.apple.com/message/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library from previous iTunes library file after upgrade/crash.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
- https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
- If you encounter error -42408:
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - including specific error codes.
Alternatively, check https://discussions.apple.com/message/20441424 which requires you have a Time Machine backup (though possibly if you remove the newer version of these files old ones may be installed with the iTunes 10.7 installer - untested). A variant of this is at: https://discussions.apple.com/message/20448184
- Persistent "Show in iTunes Store" arrows after downgrade - https://discussions.apple.com/thread/4567064

The older version of itunes cannot be removed. contact your technical support group.

need help with itunes 12.1
my itunes was working just fine on my windows 7 pro PC.
Update 12.1 popped up and I clicked download and install and now all of my itunes is gone.
I uninstalled all Apple software packages, and also pain stakingly went thru my registry line by line and deleted all references to itunes, apple, quicktime, etc., then downloaded fresh downloads of the installer and each time I get just about to the end of the installer and a window pops up and says
"the older version of itunes cannot be removed. contact your technical support.
So, I tried downloading the previous version 11.4 and 10.7 64bit installers and then the system won't even get started doing an install when the system responds...
"a newer version of itunes is already installed", and the installer quits.
I have cleaned my registry now about 5 times, I ran all of the apps to clean my PC of all of the apple and itune files. I am an administrator on my PC. I also went as far as creating a second administrator and switching under that account and still get the same responses.
I have removed any attached external drives and tried the installer.
I have tried to install itunes under a different folder location instead of the default C:\Program Files directory.
I have tried to install via the Apple Software Upgrade utility as well as direct downloads of the installers.
All of my music is gone.
When I run the installer now, all of the other apple software files install ok, with the exception of itunes. It gets nearly complete when the "older version" error comes up then I notice it backs off the installation and no files or directories are created.
There is nothing in the Control Panel 'Add/Remove Programs' as far as iTunes, their are no directories or files, yet it still sees a old version of itunes referenced in some file on the pc.
I ran a couple of utilities such as CCleaner, Everything, Revo Uninstaller and Registry Reviver, as well as going thru regedit line by line for hours to remove references to apple and itunes - all still with the same results.
Either I get a 'the older version cannot be removed' or 'a newer version of itunes is already installed'
very frustrated.
anyone have a installer that will complete ignoring any errors?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

Error message: The older version of iTunes cannot be removed. Contact your technical support gropu

When I try to update my tTunes store I get the message, "The older version of iTunes cannot be removed. Contact your technical support group."

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1947 Can I go back to an older version of iTunes that'll support both my iPhone 4S w/iOS6 and my MacBook running Leapord 10.5.8?

Can I go back to an older version of iTunes that'll support both my iPhone 4S w/iOS6 and my 2009 MacBook running Leapord 10.5.8? I simply want everything to work the way it had been forever until recently. However, I can't imagine Apple would intentionally make their own products obsolete by rendering them useless through a software "upgrade." My MacBook is only 3 yrs old so I feel like I am simply missing 1 piece to this puzzle in order for things to start working again. I have my MacBook, iPod and iPhone 4S all set up to install updates automatically so if I need to uninstall certain updates and revert back to ones that work will that even be an option? Thanks

The only version of iTunes which will support both is version 10.6.3.
(71213)

Cuando quiero dar setup, aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot be removed. Help!

Yo des intale itunes en mi laptop. Tiempo despues instale el ultimo itunes alli mismo. Cuando quiero darle el setup, aparece: The feature you are trying to use is on a network that is unavailable, y: The older version of itunes cannot be removed. Help!
The feature you are trying to use is on a network resource that is unavailable
I give it ok, I get same msg.
I give it cancel, then: The older version of ITunes cannot be removed. Please contact your tech support group.
Please help I need this ..

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

How do I use a newer iTunes library on an older version of iTunes?

I have an iTunes Library on my MacBook Pro running iTunes 11.1..5. I want to copy the library to my older G5 PowerPC with an older version of iTunes which has recently had a new drive installed (because of the old drive failing) and new Leopard System (the limit for the G5).
It seems I cannot just copy it to the G5 because I get a message like "cannot open iTunes Library because it is a newer version" or somethihng like that. It suggests updating iTunes but iTunes is upgraded to the max on the G5..
How can I convert my iTunes Library to run on the older version of iTunes? There are several suggestions available online, but none of them seem to fix the problem.
Anyone know how to fix this? My iTunes Library is extensive and I cannot even entertain the thought of reloading all that music and video!

In the iTunes folder on the G5...
Delete the file iTunes library.itl.
Move the iTunes library.xml (or iTunes Music library.xml) to the desktop.
Start iTunes.
iTunes menu File > Library > Import playlist and select the iTunes library.xml you moved to the desktop.
You can then delete the file on the desktop.

Hi, my computer's too old to download 3.6.24 and it says that the older version will stop being supported soon, so how can I continue to use Firefox, I can't afford a new computer? It crashes a lot too, I've been told that's because it's old too.

It seems to crash after a period of time and then will keep crashing constantly if I keep trying to open up Firefox. It does the same with Safari. It's a mac running on 10.5.8. Is it possible to download and use older versions of Firefox? Help! Please.

There are some recovery programs out there if you google them - many with free trials. I haven't tried them so I have no opinion.Read any professional tech and user reviews you can find before you try one. I have read here in the past that some have worked for people who have posted here.
To help in the future, have you considered using Jump Desktop - Remote Desktop? I know it won't solve the problem you're dealing with now (unless notes were taken on your computer.) It's in the app store. It's the #1 paid app in the business category and the reviews are great. It allows you to see anything that's on your computer on your ipad. If you take your notes on your ipad then you might want to email them to yourself, put them on Word in your computer, for example, and then if you need them in class, you remotely connect your ipad to your computer and you will see your notes. This way you won't have to rely so much on the cloud. The explanation would be too long here, but you might want to take a look at it. You can use the free trial on jumpdesk.com and then if it works for you, buy it in the app store.
Meanwhile, it's hours since you sent this post. Hopefully others who can help solve your problem who are on this forum now can help you. I hope you get your notes back. Don't give up too quickly.
Hope this helps.

Download older version o itunes now it won't open, how do i fix this? i just uninstall the newer version

i download a ring tone maker, but am tying toadd it to my phone in itunes an it doesnt work, i read that i can unnistall the newe version of itunes an install the older version, i did that but when i try to open i tunes it gives me this messgage "the file itunes library cannot be read because it was created by a newe version of itunes" how do i fix this to use the older version of itunes the 10 something is worthless.

Try following steps and test one at a time:
1. Restart computer, right mouse click iTunes icon and select "Run As Administrator"
2. If that does not work, check to see if this file APSDaemon.exe is the problem here.
Close your iTunes.
Press Ctrl-Alt-Del key and choose Task Manager. In the "Processes" Tab, select the file APSDaemon.exe and click End Prosses button, then close the task manager window.
Now open itunes and see if it is working?
If that works, to prevent having to do the same process everytime you restart Windows, go to. START button, type in
MSCONFIG
Hit ENTER
Click STARTUP Tab, Uncheck "Apple Push", click OK.
Restart Windows.
3. If that fails or you don't see ApsDaemon.exe in the Processes, refer to following article to remove SC files:
http://support.apple.com/kb/TS2363
4. If that fails, repair or reinstall your Quicktime. START / CONTROL PANEL / PROGRAMS N FEATURES / hightlight QUICKTIME and click REPAIR.

Help Installing an older version of iTunes

I recently installed iOS 7 on my iPhone 4s and -- because I was running iTunes 10.6 -- was required to install iTunes 11.1
With iTunes 11.1, I can't access the iTunes Store. Whenever I try, the progress bar gets almost to the end and then iTunes crashes.
So far, I've been unable to diagnose/fix the problem. It works in Windows Safe Mode, but not otherwise. For the things I've tried, see https://discussions.apple.com/message/23143406#23143406
I'd like to try an older version of iTunes, but there are two problems. First, iTunes 10.6 wouldn't permit the upgrade to iOS 7, so I assume that iTunes 10.6 will be incompatible with my iPhone now, and AFAIK, there is no going back in the phone itself. So ... which versions of iTunes work with iOS 7?
Assuming that iTunes 11.0 will be compatible with iOS 7, there's still the problem that my iTunes library is now no longer compatible with iTunes 11.0 -- at least that's what it said after I uninstalled iTunes 11.1 and tried to install iTunes 11.0.
To summarize: 3 Questions
Will iTunes 10.6 work with my iOS 7 iPhone?
Will iTunes 11.0 work with my iOS 7 iPhone?
Assuming the answer to 1 or 2 is yes, what do I have to do to get my iTunes library to be compatible with these older versions of iTunes? If absolutely necessary, I can use a backup from before all this began, but perhaps there's a simpler solution.
Windows 7 Pro x64

SOLVED:
Added
;C:\program files (x86)\common files\apple\apple application support\
to the end of the system Path as explained here: https://discussions.apple.com/thread/5252101?start=0&tstart=0

Last ditch question about The older version of iTunes cannot be removed...

I've spent two weeks trying to upgrade iTunes. The error is always the same: "The older version of iTunes cannot be removed. Contact your technical support group." I went through every step in the detailed documents on the Apple Web site except one: I don't have a clue what to turn off with MSConfig. I have also used the Windows Installer Cleanup Utility and have manually deleted all references to Apple, iTunes, and iPod in the Registry. All these things have been done not once or twice but at least half a dozen times.
I also spoke with Apple. They walked me through the same processes that I had already tried many times, then said that this particular error means there is a problem with the Windows Registry.
My questions are:
1. In general, does anyone have a clue how to solve this problem other than the steps I have tried repeatedly?
2. Does anyone have a complete list of the items iTunes adds to the Registry? Perhaps there is an item that does not include the words Apple, iTunes or iPod.
3. Can anyone suggest likely culprits that I should turn off in MSConfig?
Thanks for any and all suggestions.

3. Can anyone suggest likely culprits that I should turn off in MSConfig?
the first thing to try with MSCONFIG is turning off everything except for essential Microsft services and the itunes/quicktime background processes. the following document contains a good set of detailed instructions on that:
Using MSCONFIG to troubleshoot conflicts in Windows

Unable to uninstall older version of itunes

Help! I'm trying to update my iTunes to the latest version, but i've gone from bad to worse.
I"ve downloaded the itunessetup.exe, but after going through a few paces I get this error message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package "iTunes.msi" in the box below. User source: (then there's a drop down that gives me two choices) C:\Documents and Settings\John\Local Settings\Application Data\Apple\Apple Software Update\ OR C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.4.3.1\
Whichever I pick, the result is the same, another error message, which says: "The path '(it repeats the path i listed above)\iTunes.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder fron which you can install the product iTunes.
When I close those boxes, i get another error message that says "The older version of iTunes cannot be removed. Contact your technical support group."
So, I'm guessing that the problem has to do with removing the old version.
I have tried going to my "Change or Remove Programs" function. But when I try to remove iTunes, I get the original error message again ("The feature you are trying to use is on a network resource that is unavailable, etc ...).

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Can I still use old versions of itunes producer

Hi.
I recently purchased a mac mini (circa 2007) for the sole purpose of uploading epub files I already have to the iBook store. I'm using os 10.6.8 with an intel processor and ram and processor speed in excess of what Apple lists as minimum requirements. However when I download itunes producer 2.9 I get an error message that my machine won't support the program.
I've found a website where I can download older versions of itunes producer -- can I use, for example, vers. 2.2 of producer to still upload content?
I'm a long-time windows guy and brand new to the world of mac.
Thanks

Like Windoze, older equipment is not able to deal with updates intended for "newer" equipment.
The answer is, if you can find older software it may be OK.
I suggest you look at the top of this page > Apple Support Compunities, and scroll down to find the Mac Mini discussion group.
How do you create your eBooks??

I have a G5 and iBook with PowerPC/iTunes 10....just recently I can't bring up the preset Internet radio on either one. Is this a glitch, or have they been permanently disabled for older versions of iTunes?

I have a G5 and iBook with PowerPC/iTunes 10....just recently I can't bring up the preset Internet radio on either one. Is this a glitch, or have they been permanently disabled for older versions of iTunes?

I should have posted this for you a while ago. My apologies for not doing it sooner. This was passed on to me by another user R C-R
He deserves the credit for this workaround. This is his post from an area in the forum where you have to be level 6 or higher in which to participate.
I am getting the same (global) error using iTunes 10.3.1 on a 2008 MacBook running 10.6.8.
A really, really awkward workaround that works for me (for now) is if you have the URL of the Internet radio server you can go to Advanced > Open Stream... (in iTunes 10.x) or type command + U, enter it there & click OK. The station should play fine in 10.x.
You can get the URL from any version of iTunes that still supports the "radio tuning service" (which I gather is an Apple server thing Apple is no longer supporting for 10.x). Play the station normally from the newer version & type command + I to open the info window. At the bottom of the "Summary" tab you will see the URL. (Annoyingly, you can't copy the text so you will have to write it down.)
Once you have that, you can play the station in 10.x & add it to a playlist for future use.
To check this out, maybe try http://198.27.80.37/stream/mbarsott.pls -- it is a European Jazz station that works fine for me with iTunes 10.3.1.
This workaround does work, but is a bit cumbersome. I'm still holding out hope that it is just a glitch.

Using older version of itunes, apple support #'s

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