Using Skype as an inbound Call Center?

Hi,
For my business, what we have been doing isL
-Bought 1 skype number for 1 account
- Forward all incoming customer support calls to the phone number
- All employees logged into that 1 skype account on their computer, able to answer as calls come in.
However, when we broke the 10 person employee mark, things got odd. People started getting signed out of their account. This login limit is inhibitting our growth, as we cant have more than 10 people ready to anaswer phones on one account, but need it.
What would we have to do so even if we had 15 people on calls at once, they can all be logged in to that 1 account, and my employees can pick up calls as they come into that skype number/account?
Thanks!

Using Skype in a Call Center is STRICTLY PROHIBITED.
TOPIC CLOSED.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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