Using Skype as call center

Greeting to all
I am establishing a small business and I'm thinking of installing Skype as a call center service thus lowering my costs. Do anyone, by any chance. now if I can proceed with this idea or is it against the terms of use?
Thank you in advance

Skype connect is the type of platform a "proper" call center would use. They would have it integrated into a piece of 3rd party software like 3cx which acts like a PBX. Note that skype connect rates are significantly higher than normal skype rates.
As for skype to skype, yeah I'm sure you will have no problem doing that as long as the recipient of your call has skype

Similar Messages

Travel to Japan and use Skype to call AT&T calling...

Hi,
I'm going on a business trip to Travel later this year and I'm looking for a best way to make some personal business calls during that time. My company already provides me AT&T Calling Card for daily business operation while I'm in my home country(now) and I can later reimburse the fee. Since I will stay in Japan for just a month, apply for a mobile/landline number there seems not practical to me. I just checked AT&T website and know my calling card should be available in Japan but I'm wondering if I can use Skype to call these Japan numbers? I took it a try here(outside of Japan) to call AT&T Japan calling card number but it got disconnect with 0 sec duration. I know it may because I don't have any Skype Credit balance but I don't want to risk my money to buy it and then find it's impossible to call in this way. Any idea?
In short: Can I call AT&T calling card Japan access number by Skype?

NateTheNate wrote:
In short: Can I call AT&T calling card Japan access number by Skype?
Hello,
As far as Skype is concerned the answer is "yes". You can call virtually any # worldwide with Skype Credit.
p.s. You have been flagged for posting duplicates on different boards. As this contravenes Skype policy please avoid.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

No point of using Skype.. calls are getting drop f...

No point of using Skype.. calls are getting drop frequently..
I have waisted time and money too here.
My calls are getting dropped again and again.. now i am thinking how to finish available balance.
anybody can suggest me how to use my rest money because calling someone is not worth.

Please, run the DirectX diagnostics tool. Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post. Be aware that you will have to zip this file before attaching it here.

How is payment made when I use Skype to call abroa...

Can someone explain to me how the payment is made when I use skype to call abroad?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi, Brianbarry, and welcome to the Community,
Skype provides two methods of paying for outgoing calls to fixed or mobile numbers: a Skype subscription or Buy Skype credit. Skype-to-Skype calls are always free of charge.
In the case of Skype Credit, the cost of the call is debited from your balance as the call progresses. When you reach the equivalent of "2" in whatever currency your account is set to, the credit will attempt to "top up," or the call will drop. In the case of a subscription, the subscription covers the cost of the outbound calls.
Regards,
Elaine
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Use skype credit call mobile phone and the line wa...

I use skype credit to calll oversea from Thailand but during this month the line was cut immediatly when they pick up the phone. The credit was cut also. Send to skype center but noone response, pls help.

Hello and thanks for bringing this to our attention. I'll have it investigated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I want to use Skype to call an International landl...

I'm overseas and need to join a non Skype conference call at home. How do I enter the meeting ID once have connected to the landline? Can just use the keyboard? I haven't done this before.

You didn't say what kind of G4 you had, but bear in mind some Macs have a mic-level input and others have a line-level input. Those with the latter (eg the latest G5 dual core Macs) don't pick up enough sound from a normal microphone without an amplifier. It's confusing because both inputs use a 3.5 mm headphone style plug and they look identical.
So if you're buying a headset that you might want to use if/when you change Macs, USB is the way to go.
I use the Logitech 350 USB headset and avoid the mic input altogether. It's best to use a headset rather than a mic, because the incoming audio from your caller won't 'feed back' into your microphone. You can use non-usb headsets coupled with Griffin's iMic USB adaptor as well, but that's an expensive solution.
Hope that helps.

Using skype to call u.s

i am traveling in france can i use wifi to call back to the states? what package rate is available?

Hi,
In short answer would be yes, you can call back to US over wifi and available subscriptions can be found: http://www.skype.com/intl/en-us/prices/pay-monthly-extra#US
Regarding subscriptions, it only matters where you are calling TO, it doesn't matter if you are in France, Germany or any other country. Make sure you purchase a subscription that covers your calling destinations.
Andre
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Using Skype Video Calling

Does anyone know if you can make a Skype-to-Skype video call between an iPhone and an Android-based phone running Skype mobile?
Skype's video calling sure works great between my iPod touch 4 and iPhone 4. I like it better than FaceTime.

Mac Medic ([email protected]) wrote:
Does anyone know if you can make a Skype-to-Skype video call between an iPhone and an Android-based phone running Skype mobile? ...
This Skype page says that Skype video calling is not currently supported for Android:
http://tinyurl.com/6gczto7
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

Using Skype to call canada while traveling in asia

I am not sure if there is an appropriate skype service for me to use while I travel in Asia (Seoul, Hong Kong, Japan). I will be calling and receiving calls from Canada. Also, do all services require that I am conncected to wifi when making/receiving calls? That the person I am calling is connected to wifi when receiving my calls?
Thanks!!

asiatraveler wrote:
1. I am not sure if there is an appropriate skype service for me to use while I travel in Asia (Seoul, Hong Kong, Japan). I will be calling and receiving calls from Canada.
2. Also, do all services require that I am conncected to wifi when making/receiving calls?
3. That the person I am calling is connected to wifi when receiving my calls?
Hello,
1. With Skype (or any VoIP carrier) your location is irrelevant. To make calls to Canada from anywhere in the world (including from within Canada) you need either the Unlimited USA/Canada Plan or some Skype Credit.
2. Not necessarily. You require a high speed internet connection.
3. as 2. above.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: vacationing in italy can I use skype to call l...

I can't figure out how to post a question on my own, so I'm tagging this one.
To use my cellphone with the Skype app while vacationing in Italy to call my home landline in the USA, do I need to purchase credit??

charleneinaz wrote:
1. I can't figure out how to post a question on my own, so I'm tagging this one.
2. To use my cellphone with the Skype app while vacationing in Italy to call my home landline in the USA, do I need to purchase credit??
1. Click on the New topic tab (top left on every page).
2. Yes.
Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Broblem using Skype Video Call ....

This is what's happened after when I am using VIDEO CALL in Skype (last version)
My Mac Book Pro Early 2011 CPU - i5 8 gb RAM 1600 mhz Hdd WD Scorpion Black 750 gb 7200/16 mb.....
MAC OS 10.7.5
Sometimes this happen when I am brows with safari 6.0.2 when I see some advertisemen flashs on some web...
CPU going UP to much 120-140% and the temperatur of CPU is more than 82 C - 91 C

Hi Bruton,
Try Launch("videocall-skype-com:<SkypeUserId>") after replacing <SkypeUserId> with the id of the person you would like to call.
Thanks
Robin

First time using Skype to call

Hello!
I live in Fla and I am goint to Brazil. Because this is the first time, I want be sure I will do the right thing: I have skype on my cell phone, i can buy credits to talk with my family and friends in Brazil and USA. I need to be in a place with WiFI and I just dial the number? How I shoud do? Sorry, I am a old lady and not smart at all with new " toys ". No roaming? Thanks!
Solved!
Go to Solution.

Hi DaniaFlo2013!
Yes, you will need to be in a place where there is WiFi so that you can connect to Skype and then you just need to dial the number you want to call on the Skype dial pad. Make sure that you disable data connection from your provider to avoid roaming charges.
Please also take note that you will need Skype Credit or a subscription so that you can call normal phone numbers on Skype. You can view our subscriptions by visiting the link below and type the country you want to call on the "Find country" search box:
http://www.skype.com/en/rates/
But if you are just calling another Skype user than it should be free.
Also, depending on what your phone is, you can choose the correct link below on how you can dial on the Skype dial pad:
For iPhone:
https://support.skype.com/en/faq/FA12143/
For Android:
https://support.skype.com/en/faq/FA12089/
For Symbian:
https://support.skype.com/en/faq/FA10919/
Hope this helps.
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When using Skype my IPad sounds like ocean. This is not a problem when I am on FaceTime or using other apps with sound. Recently updated to newest IOS 7. First there was no sound for Kype and found that had to turn microphone sound on.

When using Skype my IPad 2 now sounds like the ocean and I can barely here my contact. This happened recently after IOS7 update. I did turn the microphone on for Skype as it was required after update. Now my sound is terrible but only a problem when using Skype video call. It is okay for FaceTime.

Thank you! Resetting resolved the issue with terrible sound when trying to use skype. Sounds much better!
I am not sure what all changed when reset was applied to settings --- assume it defaults back to basic settings. I have no idea what I had customized, so will slowly figure out. I have noticed several things. So far I had to add back my wallpaper and reenter password to get back on my wi-fi.
At least SKYPE is now audible.

Skype video call - overheating iPhone 4s?

Does anybody notice that when you use Skype video call (wi-fi connection), iPhone 4S is overheating. It became extremely hot after few minutes of video call.
Is this just me, or anybody else have this problem?
Phone is working O.K., quality of call is excelent, and everything look's fine except high temperature on backside of iPhone.

Using FaceTime or Skype or some other apps.

Do i need to pay before I start using skype

Hello all, have been on Skype years ago, can you answer a couple of questions please?
Is it free to use Skype video/call without a subscription to a family member on skype etc??
If not, how long does the credit last??
If I just want to use skype for family video calls, which is the best subscription?????
Thanks, Gepuk2001
Solved!
Go to Solution.

Hi,
Skype to Skype audio and video calls (1 to 1) are indeed free.
However, if you wish to use it mainly for video calling, I would recommend that you try our skype Premium subscription which would allow you to initiate group video calls with your family and friends.
Please refer to this link to subscribe:
http://www.skype.com/en/premium/
Hope this helps!
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Using Skype as call center

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