Using Standart text on mail via SO10

Hi experts,
I got notification  creating an change of IT0019.everything dinamic action Feature m0001 is OK.
Now I have anathor problem.
in the mail box there is no subcect or mail body.empty notification mail.
how I can create standart text via SO10?
For example i'd like to send mail like that
P0019-MNDAT is the last contract day of  (per number)  (first name ) (last name )  
Please help me in this case

Hi,
you should check if the text for example MAIL_FOR_I0001_A exist in client xxx or only in 000.
Regards Bernd

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