Using vista, will not authorize itunes
I have recently tranferred my itunes from a PC to a laptop.
When I try to play purchased music, it requests me to authorize my machine
I do it, it states it was successful...
then it asks me to authorize again, and again, and again......
I have followed the guide, and removed the SC files from my itunes folder, only for them to reappear once I restart itunes!! so it still will not work
I cannot even use the email help section, it keeps asking me to fill in the required information fields (which I have) and won't send the email!
Can anyone help me? I have alot of moneys worth of music on itunes, and its driving me insane!
I have this same problem! Have you figured out any way to fix it yet? It's very frustrating.
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Where are you trying to download iTunes from? and what error message are you getting?
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Mdgc wrote:
My imac will not authorize itune movie downloads to my ipad.
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itunes stops working after say half hour of use and will not play next song, I have to close and reopen, it works fine till next time, it keeps happening on a regular basis, HP pavilion laptop, g6 series,
Window 7 64 bitHello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
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only have 3 devices authorized, but my new computer will not authorize. Itune says there are 5 devices connected already. why?
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ITunes will not authorize "Protected AAC" files
After dealing with this for a week, I'm going to try and seek help here.
Second Tier Express Lane Support Agent has confirmed that my iTunes will not authorize any "Protected AAC" files in my library (1303 files total). They have no idea why and have referred me back to iTunes Store support, which has not been able to help. None of the affected files are available for redownload from the iTunes Store. None of the items are available as "iTunes Plus" downloads (according to iTunes Store).
When I try to play one of the affected songs (or videos), I am asked to authorize the computer by entering Apple ID and password. Once I enter that information, I receive a pop up window that indicates the computer is already authorized and the file will not play. Same thing when attempting to sync with an iPod.
I have tried the following steps in order to remedy the problem:
Turn off User Account Control
Sign out then sign back in to iTunes store
Sign out, deauthorize computer, exit iTunes, delete the SC Info folder, restart computer, sign back in to the iTunes store, authorize computer
Uninstall iTunes, restart computer, install iTunes
Restore library from backup
Some additional information:
I am running the latest version of iTunes.
All songs were purchased using the same Apple ID (confirmed)
Incoming and Outgoing connections for iTunes are allowed in the firewall (and turning firewall off had no effect)
iTunes Store confirms only one computer is authorized
Previous version of iTunes was 10.0 (could that be part of the problem?)
Diagnostic information appears below. Is anyone else having these problems?
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pro 3400 Series MT
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EAC14038BEDE8
Current user is an administrator.
The current local date and time is 2012-06-20 18:36:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.UPDATE:
This issue was finally resolved by a second level iTunes agent.
Apparently, we somehow had two iTunes accounts with the SAME APPLE ID, so it was necessary to change one of the Apple ID's to a different email address so the original account could be restored. The downside is we now have two accounts rather than one, but the good side is, at least we have access to all our content again.
I hope this posting might help someone else with a similar problem. -
Is it possible to delete off the desktop I will be using this phone for business, therefore I will not need itunes, appstore, game centre, weather, newstand, passbook, stocks, maps, camera, music etc. please advise.
The App Store has many useful business related apps: Word processors, spreadsheets, presentation apps, CRM apps. Maps is useful for navigating to appointments. Newstand for reading periodicals related to business.
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HT1420 itunes account will not authorize with only 2 devices authorized
After having to Reset the SMC due to computer locking up, The itunes account will not authorize. In Apple ID account I show 2 active authorized devices. But my Macbook Pro that was previously authorized will not allow me to authorize it. Error message on the itunes app states that there are already 5 devices active.
I reset the ACL user account, did a permissions repair, reset computer user password.
I continue to have the same error message.iDevices are not authorized, only computers are.
What happens when trying to download the media on the computer? The above is confusing and difficult to read.
Stick to the facts please. -
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All of a sudden imovie will not authorize my computer to play purchased itunes music, It will not allow an older project to play a song that played 3 months ago., or allow a purchased song to be added to a newer project from my library. Do I have a virus? Why wont the imovie recognize itunes.
You are not alone. The following thread may be of help:
http://discussions.apple.com/thread.jspa?messageID=7425929�
You might try closing iTunes and iMovie and then trashing the files com.apple.iTunes.plist and com.apple.iMovie.plist found in User/Library/Preferences. (The programs will create new .plist files upon relaunch.) Then do a permissions repair using the Disk Utility app on your Mac.
Is it possible that you for some reason changed the name on your iTunes account so that the purchased songs are not recognized as authorized?
Is your iTunes updated to current version? But I would avoid updating to Quicktime 7.5 at this time, as some users have reported problems with jerky playback and out of sync music after the update.
Finally, try posting your question on the iTunes forum and see if those folks have a solution.
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My PC will not download iTunes 10.7. Nothing happens after clicking on Save File. Do I have to uninstall 10.6.1.7 first?
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
TS1702 downloaded app using computer will not load on to phone just says waiting
downloaded app using computer will not load on to phone just says waiting
Hello there Hotley808,
I would recommend deleting the app, and then redownloading it from the iOS App store.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Apps on iOS
Open the App Store on your device.
Make sure you are signed in with the same Apple ID used for the original purchase.
Tap Updates from the bottom navigation bar.
Tap Purchased on the resulting screen.
Locate the app in your Purchased tab.
Tap the download button.
All the very best,
Sterling -
My 4S phone will not load itunes
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Hello Toniamato,
It sounds like your phone is not charging or charging very slowly. I would use these troubleshooting steps from the following article:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thank you for using Apple Support Communities.
All the very best,
Sterling -
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