Using windows vista I can not get the install to complete and work properly with a usb connection.

I am running Vista (32 bit) and I was trying to update to new HP software.  Tried using full software install from file on HP website (release 14.0 full version).  When I try to install, it will not recognize the usb connection of the software.  I tried going back to version that came with the printer and had a similar problem.  Now I am stuck not being able to get either version 12 (which came with the system) or version 14 (new update on website).
I need help trying to figure out how to get the software to go through and connect properly using usb and having the scan function working.......
Any ideas.

Hi,
Have you tried plugging the USB into a differnt port at the back of your PC?
IS the USB directly connected to your PC and not through any USB hub or extention?
Do you see any response while plugging the USB to your computer?
If yes, please clarify.
I would also suggest trying a different USB cord, not longer than 2-3 meters long and check for any difference.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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