Using your EE handset when abroad / roaming guide

Question

Okay so first time posting hope i'm on the right bit! Just got to america and got no signal! Bought roaming global minutes and still no signal and can't make calls not even 150 to get a bit of help, can't phone the uk on the landline here either it doesnt work and i need to get in touch with the bank , tinkered with my settings a bit but to no avail... Any help please!?

Answer 1

Here's a quick guide for international ee roaming and some tips to get the most out of using your EE handset when you travel abroad.
1.  Check with EE before you depart that roaming is enabled on your account.  If you have had your tariff for less than 3 months (even if switching from another EE brand), there's a good chance roaming will be disabled.  You may also have to pay a deposit to roam.
2. It's a good idea to turn off your voicemail before you travel. Even if you don't answer a call when roaming you will be charged the standard international call cost for the incoming call (as the call is connected to your voicemail while roaming) plus the cost of another international call for the divert to your voicemail. This double charge occurs because your voicemail box is located in the UK and as such the diverted call routes back to the UK.
Send a text with the phrase remove voicemail divert to 150 will cancel the voicemail divert (sending a text with the phrase voicemail divert to 150 will re-enable the voicemail service when they return).  You can also turn voicemail diverts on or off by using the automatic menus when dialing 150 using the 'tech support' option 3 menu. 
As iPhone visual voicemail uses data and it's recommended that whilst roaming, the service should be stopped to avoid any additional roaming costs. EE customers should text iPhone visual off to 150 and Orange customers should text visual off to 150 to stop the service. If you have your data turned off, you'll still be alerted that you have messages and are able to call in and listen to your voicemails in the usual way.
3.  If you are going to be using your phone a fair bit for calls and texts and you don't have one of EE's older roaming tariffs or a 4GEE Extra tariff that includes roaming, consider purchasing one of the add-ons, which can be added via your online account or via the app before you travel.  These start from around £5 a month so work out weather it's going to be cost effective or not as if you only plan on sending a few texts, it's not going to be worth spending an extra £5 for an add-on.  Do remember to cancel these add-ons on your return to the UK otherwise they will re-occur every month.
4. For 4GEE users, turn off 4G before you depart.  EE doesn't yet have any 4G roaming partners.  Roaming on 4G is, however, due later in 2014 (no further details available yet).  You will still be able to use 2G/3G when roaming for now though.
5.  You don't purchase any data roaming add-ons until your actually arrive at your destination.  To use cellular data when abroad, simply turn on cellular data & data roaming and access the net using your device's web browser.  You will be automatically directed to an EE data roaming add-on purchase page. You can see the costs for data roaming here:
The cost of calls, SMS & data depends on where you are going. You can check the costs of calls, SMS & data and available Add-Ons for your destination using the Roaming Tool. 
If you use up your roaming data before the 30 days, your cellular data will stop and will be automatically directed to the add-on purchase page again.  The My EE app will show you how much roaming data you have used.