UTILITY CUSTOMER E-Services UCES 6.0

Hi,
I am looking for some material on UCES. Can anybody help me in this.
Thanks in advance

Hi Tripti,
Go through the presentation given under the link
http://www12.sap.com/community/showdetail.epx?ItemID=8481
Regards
joel

Similar Messages

Getting error while connecting Utility Customer E-Services

I am getting the following error while connecting to Utility Customer E-Services through the browser.
Error: Your user master has not been created correctly. Contact your system administrator.
Please advise some fix for this problem.
Thanks in advance.
Regards,
Nitin

Hi Mattia,
yes, I had resolved this problem. It requires some configuration in ume database of the WebAS, where UCES application is hosted.
1) Create a user in ume.
2) Assign group "Everyone" and "Authenticated Users" to the user
3) Within Customized Information tab, create the mapping between your web user, reference user and business partner.
fscm_refuser: Use reference user id. ( user id to login to ISU system )
objtype_0: BUS1006
objkey_0: User business partner details ( business partner number in ISU)
If there is no customized Information tab, then open visual administrator and do the following.
1) Navigate to Services->Configuration Adapter
2) Click on Runtime tab -> Display configuration
3) Navigate to cluster_data -> server -> cfg -> services -> Propertysheet com.sap.security.core.ume.service
4) Add the following in ume.admin.addattrs.
com.sap.security.core.user.refuser:fscm_refuser;com.sap.security.core.user.references:objtype_0;com.sap.security.core.user.references:objkey_0;com.sap.security.core.user.references:objtype_1;com.sap.security.core.user.references:objkey_1;com.sap.security.core.user.references:objtype_2;com.sap.security.core.user.references:objkey_2;com.sap.security.core.user.references:objtype_3;com.sap.security.core.user.references:objkey_3;com.sap.security.core.user.references:objtype_4;com.sap.security.core.user.references:objkey_4;com.sap.security.core.user.references:objtype_5;com.sap.security.core.user.references:objkey_5;com.sap.security.core.user.references:objtype_6;com.sap.security.core.user.references:objkey_6;com.sap.security.core.user.references:objtype_7;com.sap.security.core.user.references:objkey_7;com.sap.security.core.user.references:objtype_8;com.sap.security.core.user.references:objkey_8;com.sap.security.core.user.references:objtype_9;com.sap.security.core.user.references:objkey_9;com.sap.security.core.useces:objtype_10;com.sap.security.core.user.references:objkey_10;com.sap.security.core.user.references:objtype_11;com.sap.security.core.user.references:objkey_11;com.sap.security.core.user.references:objtype_12;com.sap.security.core.user.references:objkey_12;com.sap.security.core.user.references:objtype_13;com.sap.security.core.user.references:objkey_13;com.sap.security.core.user.references:objtype_14;com.sap.security.core.user.references:objkey_14;com.sap.security.core.user.references:objtype_15;com.sap.security.core.user.references:objkey_15;com.sap.security.core.user.references:objtype_16;com.sap.security.core.user.references:objkey_16;com.sap.security.core.user.references:objtype_17;com.sap.security.core.user.references:objkey_17;com.sap.security.core.user.references:objtype_18;com.sap.security.core.user.references:objkey_18;com.sap.security.core.user.references:objtype_19;com.sap.security.core.user.references:objkey_19;
5) Save the changes, exit visual administrator and restart the server.
Now. your application will work perfectly fine.

SAP ISU UCES - Utility Customer E-services

Hi Folks,
We are using CRM IC Webclient and UCES for a SAP ISU and CRM implementation for a utility company. I have following queries to start with.
1. I understand that UCES works on Java/JSP and can work standalone as well as via EP. Please share documentation as to how to get UCES up and running in both scenarios.
2. There are certain things which can be done via CRM IC Webclient as well e.g Move-in and Move-out. How would this be different from UCES apart from the fact that it is being created by the customer service agent in the former and by the customer in the later.
3. Is there a cookbook for development/configuration for UCES ? If so please share.
Thanks ahead,
Regards,
Yuvaraj

Hi,
Good day experts,
iam working on variant programming which is EA88 T.CODE. I've created YAVGCONS variant for avg.consumption which is ISU_YAVGCONS But it goes to short dump. thats why i've created another ISU_YAVGCONS1 For ea00 t.code. when iam execute the ea00 t.code which is under Debug mode. New function module is not triggering? Why? and can i delete old one or else anything i hve to do?
Plz give me solution
regards,
kk

Connecting Utility Customer E-Services with contract account

Hello,
We installed UCES 6.0.
Today we use partners (BUS1006) as objtype_0 to connect different user.
Does anybody know if it's possible to use contract account (ISUACCOUNT ?) to connect a user for one of his contract account and not all of them ?
Regards,
Bruno

Bruno,
to link a contract directly to a user account, you put "CA_VREF_GP" in the objtype field and BP#(10) + C#(20) in the objkey field.
Let me knwo if that works for you too.
Thanks,
Yonghua

Worksets and IViews available in Utilities Customer e-Services package 1.0

Hi,
Where could I get any detailed documentation about Utilities customer e-services (UCES) in order to know the worksets and IViews included there?
Thanks in adanvance. Regards,
Imanol

Hi Imanol,
Did you get hold of any documentation? We are planning to implement E - Services for IS-U/CCS.
If you have any documentation can you please forward them to me on my email [email protected]
SM

Customer Self Service via SAP Internet Sales

This is my first time posting on the SDN, so please forgive my ignorance if this is in the wrong place. We at Bentley have taken on the massive task of implementing a customer self service solution replacing our Siebel installation. We are still mapping out how things will work and how it will be architected, but wanted to know if anyone in the community has any white papers on how the security architecture is supposed to look. Here is our challenges:
1. Utilizing multiple info sources including BW (for reporting), CRM (for customer information and sales placement), R/3 (for invoice queries), and many .NET applications.
2. Supporting over 300k contacts each with a desire to maintain their own user base.
3. Currently utilizing the portal.
Again, we are trying to integrate all above to provide a solid solution for our customers. SAP Internet Sales looks like a viable option, but that obviously would require a user master record in each SAP system (300k in each?) to support the hierarchy above for reporting, queries, and data entry.
Has anyone else in the community successfully implemented a similiar solution, and if so.. Would you be willing to share some ideas with us?
Many Kind Regards,
Wayne Miller
Business Applications Security Officer
Bentley Systems, Inc.

Thanks!
Looking at your profile, I assume you may be able to help. I have Portal connected to my ECC system. We have loaded the latest UCES on the portal and configured XCM. Restarted the J2EE system. Everything seems to be ok, as I can do the connection tests from Portal (JCO) and ECC (RFC).
When i launch the page - http://portal.com:50000/bdisu - i get the following error -
A general problem has occurred within the logon. The error message is: .
I dont know how to fix it. I created a message with SAP and they said some config need to be done on the backend, while the functional guys are not aware of any. Can you please guide me to fix this error?

Custom CAPI service - default value of varchar2 parameter

I have a Custom CAPI Service function. That function has a varchar2 parameter (argument) and I wish to set a default value NULL for that parameter.
I set Default=null, and when I generate CAPI package, my function in that package looks like this (notice the quotation marks around null):
function cs_cjn_prod_cijena
( p_nacin_prodaje in varchar2 default 'null'
return number
is ...
And it should look like this:
function cs_cjn_prod_cijena
( p_nacin_prodaje in varchar2 default null
return number
is ...
I tried setting Default Value Type to Literal, Database Function Call, Client Function Call, but it's always the same thing.
If that parameter was number or date it would generate ok.
It seems like the bug in "Generate CAPI Definition" Headstart Utility.
I know that I can make my function's code to treat the string 'null' as a null default value, but I'd like to have a "real" null as a default value.
Does anybody have a solution for this?
Thanks!
Dalibor

Marcel,
Thank you for your answer, but it didn't help. I have already tried using Database Function Call. This time I tried deleting the CAPI package from repository before generating it again, like you suggested, but it didn't help.
I still get: p_nacin_prodaje in varchar2 default 'null'
Which version of Create CAPI Definition utility do you have?
My version is: HSU_CAPI, Revision: 6.5.2.0 ("Help/About This Utility" in Headstart Utilities application)
Thanks again,
Dalibor

Problem in testing customer SDO service from Enterprise manager

I am trying to test customer SDO service( This is a built in service with SOA Demo) . While testing i face exception given below . There seems to be some proble in resolving data source soaDataSource. I have checked all configuration is correct. In JNDI tree also the SoaDataSOurce entry can be clearly seen. i have face similar problem with JCA Db adapter.
Any suggestion for this problem will be greatly appreciated .
Syed Naqvi
<Jul 19, 2011 10:33:09 AM IST> <Warning> <oracle.j2ee.ws.common.jaxws.JAXWSMessa
ges> <BEA-000000> <Exception while executing the business logic: JBO-27200: JNDI
failure. Unable to lookup Data Source at context jdbc/soaDataSource: Unable to
resolve 'jdbc.soaDataSource'. Resolved 'jdbc'>
java.lang.Exception: oracle.sysman.emSDK.webservices.wsdlapi.SoapTestException:
JBO-27200: JNDI failure. Unable to lookup Data Source at context jdbc/soaDataSou
rce: Unable to resolve 'jdbc.soaDataSource'. Resolved 'jdbc'
at oracle.sysman.emas.model.wsmgt.WSTestModel.invokeOperation(WSTestMode
l.java:575)
at oracle.sysman.emas.view.wsmgt.WSView.invokeOperation(WSView.java:381)
at oracle.sysman.emas.view.wsmgt.WSView.invokeOperation(WSView.java:298)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.
java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(Unknown Source)
at com.sun.el.MethodExpressionImpl.invoke(Unknown Source)
at org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMetho
dBinding.invoke(MethodExpressionMethodBinding.java:53)
at org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMet
hodBinding(UIXComponentBase.java:1256)
at org.apache.myfaces.trinidad.component.UIXCommand.broadcast(UIXCommand
.java:183)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent$1.r
un(ContextSwitchingComponent.java:92)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent._pr
ocessPhase(ContextSwitchingComponent.java:361)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent.bro
adcast(ContextSwitchingComponent.java:96)
at oracle.adf.view.rich.component.fragment.UIXInclude.broadcast(UIXInclu
de.java:102)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent$1.r
un(ContextSwitchingComponent.java:92)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent._pr
ocessPhase(ContextSwitchingComponent.java:361)
at oracle.adf.view.rich.component.fragment.ContextSwitchingComponent.bro
adcast(ContextSwitchingComponent.java:96)
at oracle.adf.view.rich.component.fragment.UIXInclude.broadcast(UIXInclu
de.java:96)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:475)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:7
56)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._invokeApplicat
ion(LifecycleImpl.java:765)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(L
ifecycleImpl.java:305)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(Lifecyc
leImpl.java:185)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:265)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run
(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecuri
tyHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.jav
a:300)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.help.web.rich.OHWFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.emSDK.license.LicenseFilter.doFilter(LicenseFilter.java
:101)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.j
ava:205)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter
(RegistrationFilter.java:106)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterL
istChain.doFilter(TrinidadFilterImpl.java:446)
at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter
.java:60)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterL
istChain.doFilter(TrinidadFilterImpl.java:446)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilt
erImpl(TrinidadFilterImpl.java:271)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilte
r(TrinidadFilterImpl.java:177)
at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFi
lter.java:92)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.emas.fwk.MASConnectionFilter.doFilter(MASConnectionFilt
er.java:41)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:1
75)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.eml.app.AuditServletFilter.doFilter(AuditServletFilter.
java:179)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.eml.app.EMRepLoginFilter.doFilter(EMRepLoginFilter.java
:203)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.core.model.targetauth.EMLangPrefFilter.doFilter(EMLangP
refFilter.java:158)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.core.app.perf.PerfFilter.doFilter(PerfFilter.java:141)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.sysman.eml.app.ContextInitFilter.doFilter(ContextInitFilter.ja
va:542)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:31
3)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUt
il.java:413)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.jav
a:94)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:1
61)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:13
6)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsF
ilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.ja
va:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationActio
n.wrapRun(WebAppServletContext.java:3715)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationActio
n.run(WebAppServletContext.java:3681)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(Authenticate
dSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:
120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppS
ervletContext.java:2277)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletC
ontext.java:2183)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.j
ava:1454)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
Caused by: oracle.sysman.emSDK.webservices.wsdlapi.SoapTestException: JBO-27200:
JNDI failure. Unable to lookup Data Source at context jdbc/soaDataSource: Unabl
e to resolve 'jdbc.soaDataSource'. Resolved 'jdbc'
at oracle.sysman.emSDK.webservices.wsdlapi.dispatch.DispatchUtil.invoke(
DispatchUtil.java:260)
at oracle.sysman.emSDK.webservices.wsdlparser.OperationInfoImpl.invokeWi
thDispatch(OperationInfoImpl.java:992)
at oracle.sysman.emas.model.wsmgt.PortName.invokeOperation(PortName.java
:729)
at oracle.sysman.emas.model.wsmgt.WSTestModel.invokeOperation(WSTestMode
l.java:569)
... 79 more
Caused by: javax.xml.ws.soap.SOAPFaultException: JBO-27200: JNDI failure. Unable
to lookup Data Source at context jdbc/soaDataSource: Unable to resolve 'jdbc.so
aDataSource'. Resolved 'jdbc'
at oracle.j2ee.ws.client.jaxws.DispatchImpl.throwJAXWSSoapFaultException
(DispatchImpl.java:1012)
at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:803
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationW
ithRetry(OracleDispatchImpl.java:235)
at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchI
mpl.java:106)
at oracle.sysman.emSDK.webservices.wsdlapi.dispatch.DispatchUtil.invoke(
DispatchUtil.java:256)
... 82 more
<Jul 19, 2011 10:33:16 AM IST> <Warning> <oracle.adf.view.rich.change.MDSDocumen
tChangeManager> <BEA-000000> <ADFv: Unable to find matching JSP Document Node fo
r: RichShowDetail[UIXFacesBeanImpl, id=drqsd1].>
<Jul 19, 2011 11:17:54 AM IST> <Warning> <oracle.adf.share.ADFContext> <BEA-0000
00> <Automatically initializing a DefaultContext for getCurrent.
Caller should ensure that a DefaultContext is proper for this use.
Memory leaks and/or unexpected behaviour may occur if the automatic initializati
on is performed improperly.
This message may be avoided by performing initADFContext before using getCurrent
To see the stack trace for thread that is initializing this, set the logging lev
el of oracle.adf.share.ADFContext to FINEST>
m_connection-jpss nul

Thanks for the blog Salil.
What ever it is mentioned is already done in SOAMANAGER. Endpoints are available for the service.
Below is the Overview of the service:
Object Status:               Services: 1 / Endpoints: 1
Porttype Namespace:   urn:sap-com:document:sap:soap:functions:mc-style
Porttype Name:             YMTEST_WS
Internal Name:               YMTEST_WS
SOAP Applikation:         URN:SAP-COM:SOAP:RUNTIME:APPLICATION:RFC:710
Package Name:             $TMP
Ok, i have developed 2 web services. One web service in ECC 6.0, where Java stack not available so i provided CRM system Java stack address in the global setting and executed my ECC 6.0 web service which says "No endpoints are found for the Web service"
Following is the URL: http://tuasd06db.tuasw2k.tuaspower.com.sg:8000/sap/bc/srt/wsdl/sdef_YMTEST_WS/wsdl11/ws_policy/document?sap-client=220
The one web service which created in CRM 2007, i can test in the navigator, no problem with that.
Following is the URL:
http://tuasd06db.tuasw2k.tuaspower.com.sg:8002/sap/bc/srt/wsdl/bndg_DE7DA5BA0B3A93F1AF60001A64258BFC/wsdl11/allinone/standard/document?sap-client=220
You can find the URL difference btw the URL's. Do i need to publish the service in the service registry? I thought for testing it is not required.
Now all i have problem with the ECC 6.0 web service.
Cheers,
Madhu

Custom Portal Services and Web services

Can you please tell me what exactly are "custom portal services" and "web services" with a business like/ real life example?
How do you go about developing deploying and utilizing these services in Portal?
Thanks.

Hi navin,
Thanks for the par file.
Duly awarded points.
I need your help again.
I wish to use the method
public String getWelcomeString(String name)
in my own portal application to test usage of portal services.
So I uploaded your par file on my server.
Then I added the api and core jar files which came along with your par in my project as external jar files.
I imported com.wickes.WickesService.*;
Next, to use the service I coded:
IPortalRuntimeResources rs =
PortalRuntime.getRuntimeResources();
IWickesService ws = (IWickesService) rs.getService(IWickesService.KEY);
But now I am stuck and I dont know how to proceed.
Please help.

Searching usefull links to Customer E-Services

Hi everybody,
I am looking for useful links for IS-U Customer E-Services.
Does anybody have some?
What platform is needed, etc.
Thanks
Regards Mario

Hi Mario,
you may be interested in some of these Biller Direct links as well, if you're looking at UCES.
[Electronic Bill Presentment and Payment|http://help.sap.com/saphelp_erp2005vp/helpdata/en/43/72fc28e1356fcae10000000a1553f6/frameset.htm] - SAP Library
There is configuration documentation for FI-CA and FI-AR here.
[SAP Biller Direct - Electronic bill presentment and payment|https://websmp206.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000693681&] - SAP Service Market Place
[Set Up Users for SAP Biller Direct the Right Way|http://www.financialsexpertonline.com/archive/Volume_06_(2007)/Issue_04_(April)/V6I4A1.cfm] - Financials Expert (Subscription Required)
Best of luck with it,
Gerard

Issue in setting custom identity service for soa 11.1.1.4

Hello,
I am facing issue in setting custom identity service for soa 11.1.1.4
It is not picking up the implemented UserManager (in custom IDM) implemented via ServiceProvider and IdentityStoreService.
This is configured in jps-config.xml
The same setup was working in soa 11.1.1.2
I believe there is a change done in JpsProvider in bpm-service.jar to authenticate via default login context from oracle.security.jps.internal.jaas.module.authentication.JpsUserAuthenticationLoginModule
If my uderstanding is correct,
Please guide me in implementing custom identity store and services for bpm services for soa 11.1.1.4
Tried various work arounds but no luck.
Thanks
Bala

Hi...
Can u tell me how did u set up custom identity service for 11.1.1.2 ?
Thanks

Open letter to Verizon Wireless Management and Customer No-Services

After more than 10 years as a customer of Verizon Wireless, I have recently encountered several situations that have caused me to begin the process of changing my service provider to another company. Verizon has "zero" loyalty or appreciation of its existing customers; they have poor, and in one particular case, rude customer no-service representatives and policies.
I purchased a new smart phone for my college daughter. Of course, activation of this new phone required the purchase of a data plan, even though she doesn't need or intend to use data services. (That's fine; I was aware of this cost even though I believe it to be over-priced). In addition, they also required a $30 fee for signing a new contract. Seriously? Are you kidding me? A fee for the "privilege" of signing a contract with the big, powerful, arrogant Verizon? I don't want a contract in the first place; it is Verizon that wants the contract. They should pay me for signing a contract. I could understand a fee for a new account setup (not really, but it makes a little sense) but a fee for an existing multi-line, long-time customer where the paperwork is nothing more than a mere mouse click of the "I Agree" button?
So, the daughter gets her new phone with 24 months of data (for the low, low price of 25 months.... yea right). We take her old phone, which she has had for several years, and decide to use it on another of the lines in our family plan because it has a qwerty keyboard. Now, I learn that I have to sign up for a data plan to use this old phone on a different line. This phone has been in service for several years with no data plan but now I have to have a data plan to use it? What the **** ??? I only wanted to use the phone for voice calls and a few texts. I have no need for data. This phone, an ENV3, is not well suited for data services anyway. (No, I won't be using this old phone after all.)
Companies such as yours dream up junk fees; this one amounts to $1.25 per month additional revenue. They do this as a way of increasing revenue while advertising a lower price, ie advertise $30.00 per month but actually charge $31.25. I suppose they all pat themselves on the back and start counting all the new-found money. The management is so stupid and arrogant that they do not realize what the long-term impact could be. In this particular case, the end result shall be the net loss of $250.00 per month in revenue. I know that you don't care; that is painfully obvious and clear.
Well Mr. Verizon, you may consider this to be my official letter of resignation. Consider me gone, done, history. I don't need you, your arrogance, or your over-priced services. I currently pay nearly $250/mo to your company for six phone lines, four of which are "very lightly" used for calls and and a few text only. Personally, on my line, I do nothing but make and/or receive an average of two 3-minute calls per week. I put up with a lot of crap making my money; I do not have to tolerate any when spending it. I WILL be taking ALL my business elsewhere. Four of my lines are currently month-to-month with no contract. I will be moving these to another provider in the coming week. The remaining ones will be moved upon expiration of their respective contracts.
Cheers

Verizon has no obligation to respect your "loyalty." They do, however, have an obligatory fiduciary duty to their investors, hence the "upgrade" fees, "line access" fees, "regulatory recovery" fees, data plan "repuirements", and data caps, none of which are intended to buy YOU anything. They are assessed primarily to provide profits to them and dividends to their investors, along with a source of capital expenditure for their network expansion whose sole purpose is to attract more customers to provide more revenue streams to meet their aforementioned fiduciary duty to serve their executives and investors ever greater profits and dividends. And in this country, that is ALL this wireless game is about. EVERYTHING else, be it customer service, value of service, loyalty or anything else, is secondary.
And you think other carriers are any different? Nope. They all are in this for the exact same game, however they choose to play it, plan for plan, fee for fee. Sure, details differ, some plans might look more appealing and for some, prudent shopping around might even net some nominal cost savings, but all in all, they pretty much charge the same fees and require the same data plans, because that's where the big bucks are, and one way or another you will pay them or you will do without (which might be a blessing in disguise).
I personally don't like this any more than you do, and I would favor strong federal regulatory oversight much as they have in Europe Latin America and Asia, along with homogenized network infrastructure which stimulates competition by allowing easy interoperability of phones and devices irrespective of carrier, but I fear it will be a cold day in hell before we ever see the likes of that here. According Republican thinking, that's just not the "American Way."

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