UVERSE address verification

Question

I have been in my area of the neighborhood for a year. I was one of the first people to move in. I watched at&t bury the fiber optic lines on my street. I had the person who connects the lines to the boxes outside the house knock on my door and tell me," you can now get uverse. Give it a week or so until your address gets recorded but then Just give them a call and you should be good to go." Well fast forward a year and phone calls and emails and eligibility searches and still not available in their database. A few months after I moved in my neighbor managed to get uverse bc I saw the van outside tried home. A few weeks ago I saw a technician on my street and stopped him and asked him if I could get uverse and he said absolutely. He told me what my neighbor had to do to get it and he told me to call at&t.. Give them his company ID and phone number and they'll have to call him to verify I can get service and I should be able to get it. Well after that conversation.. I have made 4 phone calls and emailed twice and still am talking to people who can't send me to the right person. I saw someone possibly had some luck by posting here so I'm hoping I'll get lucky as well. The house literally two houses up and the house on the next street up in direct line with my house is eligible. The houses coming into my neighborhood have it according to the map but the map on at&t doesn't even show a road to the house that it says is eligible on the street up so my street definitely isn't on there. Someone help!!! Hopefully I'll be helped like the post I found who was In the exact same shoes as me. Fingers crossed!

Answer 1

And I just wanted to be sure and let everyone know my outcome and experience. If anyone is having issues with getting an address validated that you KNOW can get service THIS is the way to go!! Going on a year that I have been checking and making phone calls and getting told I'd get a response and get a phone call back only to receive neither. Or being told things I already know and have been told what feel like a hundred times over or feeling like anyone on the other end is even knowledgeable or even understood what I was telling them. Between the phone calls, googling, address validation searches, map searches, and emails I have literally spent HOURS over the past year trying to get someone to help me and get a known issue resolved. Basically all anyone had to do was take the information I had and give it to a person who could create a positive outcome but I feel like the phone customer service has this script and beyond that is just lacking knowledge and experience on what they need to do. This route got my issue addressed and my address validated in just a few weeks. I got actual multiple responses back and follow ups. It was amazing. Even if they weren't able to get it done I at least felt like someone understood what I was trying to tell them and that was huge in itself. So anyone who needs to get a known address validated please contact the person mentioned to me following my original post. It actually worked!! Thank you!!