Uverse Internet Constant Intermittent Connectivity, and problem persists after multiple modem-replacement, plus field technicians cannot resolve problem

Question

P.S. And all this new technology is biggybacking on very old technology. the bottleneck my be in the old technology. 

Answer 1

Elementalfascination wrote:
...Wired connection with SPEEDTEST at 43-47 mbps using 10g ethernet direct from modem. (Full package service BTW) via NVG589... Okay, I took this to mean that you were getting satisfactory preformance.  I misread and I apologize.  Your issues are with buffering of video streams and actual website performance, not raw download speed.Elementalfascination wrote:
Is it possible that the U-Verse service just isn't reliable? ...Reliable means different things to different people.  One of the first components of reliablity would be "Do you remain in contact with the Internet at all times," versus "Does my modem lose connectivity all the time."  Via this metric, it would seem to be reliable.  Is this not so? A second metric would be "Is the measured download speed consistantly near what I pay for?"  Apparently it's reliable in this as well. A third metric would be "Does it consistantly work with all network applications."  Here is where you're experiencing an issue. To be fair to the Premise tech, he knows about the first issue and can do somethings about the second issue, but he doesn't have a clue about the third.  Similarly, a line tech can't help you with this, either.  And don't get me started about first level phone support. This deals with network traffic, peering, routing, buffering, etc.  You need a network tech.   Strangely enough, no consumer ISP makes access to this sort of tech readily available to the end user.  It's a 80/20 rule (more like 90/10 rule), most customers don't experience these sorts of issues and it doesn't make sense to staff to handle them as a matter of course. If you wish to work with an AT&T team that does have some knowledge of these sorts of issues and has access to more back end resources, then please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your situation. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you. Regarding your comment about Googling to see that this is a common problem... just for fun, repeat your search and substitute any other consumer ISP for AT&T and see what you get.  If you see a big difference, I'd be amazed.  Unless, of course, that ISP doesn't provide a forum like this for users to report such issues.  All ISP's have issues of some sort of another that some customers will experience. One more thing before I go.  Are your PC's connecting directly to the RG, or are you using some other intervening router?