UWL and Inbox?

Dear All,
Can any one give me the difference between ESS->Administration->Inbox and UWL?
I need the SAP Inbox items to get displayed on the portal as per role with the approve or reject functionality...
Guidance will be highly appreciated.
Regards,
Samir

Samir,
Please check this link,
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a3461636-0301-0010-3787-978f5ac8bd45
Ram

Similar Messages

How to add 1 more column in standard portal UWL and map the values.

Hi
I have one issue/requirement, please help me out on that also.
In portal UWL, i want to add one more column TICKET ID COLUMN, and ticket id value I will be putting as work item ID of abap Workflow, so whenever approver opens his portal UWL, in first column i want to show ticket ID say 00012345, so how to add this ticket ID column in standard portal UWL and how to put/map value of work item in that column.
My idea behind this is, when ever say employee wants to know the status about his ticket ID, he can simply ask his manager regarding the ticket status by referring to that ticket ID which manager can easily find in his portal UWL in that extra TICKET ID COLUMN .
Do I have to change anything in SAP inbox also ? Do i have to add 1 more colum in sap R/3 inbox also ? and will adding 1 more colum in sap inbox (R/3 inbox), will create automatically one more ticket ID colum in portal UWL also ?
please let me know , as i do not want to add 1 extra column in R/3 inbox, just i want in portal UWL extra ticket ID column should come and i want to put workitem ID generated at the start of workflow, in that colum in portal UWL
please help me on this.
Thanks...
Edited by: User Satyam on May 29, 2011 6:16 AM

Hi Satyam,
These are called custom attributes. Here is a powerpoint that may be able to assist you with the documentation that the other poster gave you too.
Always remember too when you make a change on the backend R/3 side, you must reregister your UWL connector. And yes, the column must be available on the backend R/3 side. We can't create on the fly columns in the UWL, that have no reference to the backend system in this case.
Beth Maben
EP - Senior Support Consultant II
AGS Primary Support
Global Support Centre Ireland
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

Worklist and Inbox functionality in CRM 5.0

Hello,
We would like to know the difference between the Worklist and Inbox functionality in SAP CRM.
Is there any change in functionalities of the two, in 4.0 and 5.0. What the different settings for these two functionalities in any system. How do we identify whether a system has implemented worklist or Inbox.
Thanks in advance,
Regards,
Faiz

Hi Faiz,
The best way to learn about the new functionalities is to refer to the release notes of CRM 5.0 which explaines all the new features of CRM 5.0
You can download this PDF document from service.sap.com. You need to have account to access this site
Regards,
Paul Kondaveeti

UWL and webDynpro For Java

Hi
Experts
I am making webDynpro application in which I have to give a form with in UWL of Portal.In that one form will be appear in user 's UWL and if it clicks on <b>ok</b> then all data will be get saved and this form will be go to another user 's UWL for cross checking the input and go on.. till HOD.
Is this possible? How can I Make It?
I have only knowledge of webdynpro for java.
(Don't know anything of ABAP)
Please Help Me.....
Regards
Sunny.

Hi
Some useful links are
<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e3f07a7a-0601-0010-ebbd-b9cfb445b814">https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e3f07a7a-0601-0010-ebbd-b9cfb445b814</a>
<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/50d74ada-0c01-0010-07a8-8c118d408e59">https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/50d74ada-0c01-0010-07a8-8c118d408e59</a>
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/43/e085d6421a4d9de10000000a155369/content.htm">help.sap.com/saphelp_nw04s/helpdata/en/43/e085d6421a4d9de10000000a155369/content.htm</a>
<a href="https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/259865cb-0701-0010-9a9e-d156765ec089">https://www.sdn.sap.comhttp://www.sdn.sap.comhttp://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/259865cb-0701-0010-9a9e-d156765ec089</a>
<a href="http://help.sap.com/saphelp_nw04s/helpdata/en/da/a680415dc6050de10000000a1550b0/content.htm">help.sap.com/saphelp_nw04s/helpdata/en/da/a680415dc6050de10000000a1550b0/content.htm</a>
Thanks
SMitha

UWL and WD abap integration

Hi,
I am trying to integrate UWL and web dynrpo abap. I have set the visualization paramaters in the transaction SWFVISU. So when I click on the link in UWL the web dynpro abap applications opens.
To access the parameter I go to the default window plug.
But the problem I am facing here is that I need the UI of flex for my application. To pass value to flex I need the parameter in the WDDOINIT of the view. Can anyone suggest what is to done here as the default window plug executes after WDDOINIT of the view.
Thanks
Prashant
Edited by: Prashant_chauhan06 on Jan 31, 2012 12:43 PM

correct me if i am wrong...
first wddoini then default window then wddomodifyview method willl trigger..
so you can write ur code in wddomodifyview
Regards
Srinivas

Move location of outbox and inbox???

Is it possible (supported) to move the SCCM 2012 outbox and inbox trees to a different drive? Apparently the key
<tt>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Inbox Source\Inbox Instances</tt>
<tt>says where they are... can I edit this and have SCCM use the new location Is there some other way?</tt>
Thanks
B.
<tt></tt>

Hi,
I've not tried it, but I think maybe
Mklink will help you. Please first validate on your test environment.
Mklink
http://technet.microsoft.com/en-us/library/cc753194.aspx
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

On myspace home page and inbox page it will not show full page it is in the center,hard to read

MY MYSPACE HOME PAGE AND INBOX PAGE IS NOT SHOWING FULL PAGE...ALL GONE TO THE CENTER
== URL of affected sites ==
http:// www.myspace.com/orangebyrd

I did control and 0 and it worked,,thanks,thanks,thanks... (first time I did it wrong I hit ctr 1 and 0...)...Oh I am so glad I have it fixed ,cannot thank you enough..........Jean
WOW, I am so thrilled to get it back to normal...whoever helped me God Bless You...

UWL and POWL configuration

Hi all,
we recently upgraded our SRM 5.0 system to SRM 7.0.
I'm working on the initial configuration of the system and need some inputs on UWL configuration.
We are not using solution manager.
Can someone send me the links for UWL and POWL configuration in SRM 7.0?
Also whose responsibility is UWL and POWL configuration?

Hi,
UWL configuration is explained here http://wiki.sdn.sap.com/wiki/display/EP/Portal7.0andSRM6.0Integration(PartIII)
Also you could use http://help.sap.com/saphelp_srm70/helpdata/en/48/56d4a5e2b61ed2e10000000a421937/frameset.htm
No POWL configuration is needed.
Regards,
Nikhil
Edited by: Nikhil RGupta on Aug 4, 2011 10:05 AM

UWL and notification service

I am currently investigating UWL and its features.
The scenario I am facing is a portal application where users need to be notified on a portal iview (a customized UWL based iview?) about events like file uploading in a KM folder(s) or they would get a custom notification due to a specific business rule. Previously I did some "experiments" by using the RecentNotification iView with not satisfactory results...
Do you think UWL could be the solution for our needs? I found that docs and infos on SAP sdn are a bit limited and "messy" about this subject so... any suggestion would be much appreciated. Best scenario could be a step-by-step tutorial.
thanks in adavance for yr support
From Italy
Massimiliano Turco

Hi Max!
Basicly yes, chapter 6.4 describes the basics of a repository service. However, this isn't too detailed for someone seeking a solution.
Here's an example of a repository service:
package com.xxx;
import java.util.Collection;
import java.util.Iterator;
import java.util.StringTokenizer;
import com.sap.netweaver.bc.rf.util.event.IEventBroker;
import com.sapportals.portal.prt.logger.ILogger;
import com.sapportals.portal.prt.runtime.PortalRuntime;
import com.sapportals.wcm.WcmException;
import com.sapportals.wcm.crt.component.IReconfigurable;
import com.sapportals.wcm.crt.component.StartupException;
import com.sapportals.wcm.crt.configuration.ConfigurationException;
import com.sapportals.wcm.crt.configuration.IConfiguration;
import com.sapportals.wcm.repository.IResource;
import com.sapportals.wcm.repository.manager.IRepositoryManager;
import com.sapportals.wcm.repository.manager.IResourceEvent;
import com.sapportals.wcm.repository.manager.IResourceEventReceiver;
import com.sapportals.wcm.repository.manager.ResourceEvent;
import com.sapportals.wcm.repository.service.AbstractRepositoryService;
import com.sapportals.wcm.repository.service.ServiceNotAvailableException;
import com.sapportals.wcm.util.events.IEvent;
* Class <code>XXXRepositoryService</code> implements a respository service
* that listens for several events on a defined directory.
public class XXXRepositoryService extends AbstractRepositoryService implements IReconfigurable, IResourceEventReceiver {
   * The name of the configuration attribute that defines the maximum number of
   * news articles to aggregate.
public static final String CONFIG_ARTICLECOUNT = "articleCount";
   * The name of the configuration attribute that defines the destination
   * directory in KM.
public static final String CONFIG_KMDESTDIR = "kmDestDir";
   * The name of the configuration attribute that defines the destination file
   * in KM.
public static final String CONFIG_KMDESTFILE = "kmDestFile";
   * The name of the configuration attribute that defines the news directory
   * in KM.
public static final String CONFIG_KMXXXDIR = "kmNewsDir";
   * The name of the configuration attribute that defines the KM service user.
public static final String CONFIG_KMUSER = "kmUser";
   * The name of the configuration attribute that defines the supported
   * languages.
public static final String CONFIG_LANGUAGES = "languages";
// the logger for this service
private static final ILogger _LOGGER = PortalRuntime.getLogger();
// The type/name of the repository service.
private static final String _TYPE = "com.xx.XXXRepositoryService";
// The destination directory in KM.
private String _kmDestDir;
// The destination file in KM.
private String _kmDestFile;
// The news directory in KM.
private String _kmNewsDir;
// The KM service user unique name.
private String _kmUser;
// The supported languages.
private String[] _languages;
     // Storing repository managers for later unregistering
     private Collection registeredRepositoryManagers = null;
   * Create a new instance of <code>NewsRepositoryService</code>
public XXXRepositoryService() {
    super();
     _LOGGER.info(_TYPE + ": constructor called.");
   * (non-Javadoc)
   * @see com.sapportals.wcm.repository.service.IRepositoryService#getServiceType()
public String getServiceType() {
    return _TYPE;
   * (non-Javadoc)
   * @see com.sapportals.wcm.util.events.IEventReceiver#received(com.sapportals.wcm.util.events.IEvent)
public void received(IEvent event) {
    try {
          _LOGGER.info(_TYPE + ": event received, checking...");
      if ((event != null) && (event instanceof IResourceEvent)) {
        final IResourceEvent resourceEvent = (IResourceEvent) event;
        final IResource eventObject = resourceEvent.getResource();
        final String eventPath = eventObject.getRID().getPath();
        if ((eventObject != null) && (eventPath.startsWith(_kmNewsDir)) && (!eventPath.startsWith(_kmDestDir))) {
          ManageNewsAggregation.work(ManageXXX.getEP5serviceUser(_kmUser), _kmNewsDir, _kmDestDir, _kmDestFile, _articleCount, _languages);
          _LOGGER.info(_TYPE + ": xxx successfully");
    } catch (Throwable t) {
      _LOGGER.severe(t, _TYPE + ": unable to handle event " + event.getDescription() + " caused by " + t.getMessage());
   * (non-Javadoc)
   * @see com.sapportals.wcm.crt.component.IReconfigurable#reconfigure(com.sapportals.wcm.crt.configuration.IConfiguration)
public void reconfigure(IConfiguration config) throws ConfigurationException {
    stateHandler.preReconfigure();
    try {
      parseConfig(config);
    } catch (ConfigurationException ex) {
      stateHandler.postReconfigure(ex);
      throw ex;
    this.config = config;
    stateHandler.postReconfigure();
   * (non-Javadoc)
   * @see com.sapportals.wcm.repository.service.AbstractRepositoryService#startUpImpl(java.util.Collection)
protected void startUpImpl(Collection repositoryManagers) throws ConfigurationException, StartupException {
     _LOGGER.info(_TYPE + ": parsing config...");
    parseConfig(config);
     _LOGGER.info(_TYPE + ": done parsing config.");
    try {
          _LOGGER.info(_TYPE + ": startUpImpl(): iterating repository managers: " + repositoryManagers.size());
      Iterator itRepMan = repositoryManagers.iterator();
      while (itRepMan.hasNext()) {
        IRepositoryManager repMan = (IRepositoryManager) itRepMan.next();
        registerMeFor(repMan);
          _LOGGER.info(_TYPE + ": registered for repository manager: " + repMan.getID());
      _LOGGER.info(_TYPE + ": startup completed");
      registeredRepositoryManagers = repositoryManagers;
    } catch (WcmException e) {
      _LOGGER.severe(e, _TYPE + ": error during startup");
      throw new StartupException(e.getMessage(), e);
   * (non-Javadoc)
   * @see com.sapportals.wcm.repository.service.AbstractRepositoryService#shutDownImpl()
protected void shutDownImpl() {
     try {
          _LOGGER.info(_TYPE + ": shutDownImpl(): iterating repository managers: " + registeredRepositoryManagers.size());
       Iterator itRepMan = registeredRepositoryManagers.iterator();
       while (itRepMan.hasNext()) {
          IRepositoryManager repMan = (IRepositoryManager) itRepMan.next();
          unregisterMeFrom(repMan);
          _LOGGER.info(_TYPE + ": unregistered from repository manager: " + repMan.getID());
       _LOGGER.info(_TYPE + ": shutdown completed");
     } catch (WcmException e) {
       _LOGGER.severe(e, _TYPE + ": error during shutdown");
    _LOGGER.info(_TYPE + ": stopped");
   * (non-Javadoc)
   * @see com.sapportals.wcm.repository.service.AbstractRepositoryService#addRepositoryAssignment(com.sapportals.wcm.repository.manager.IRepositoryManager)
protected void addRepositoryAssignment(IRepositoryManager mgr) throws ServiceNotAvailableException {
    try {
      registerMeFor(mgr);
    } catch (WcmException e) {
      throw new ServiceNotAvailableException("Cannot register repository service " + _TYPE + " caused by: " + e.getMessage());
   * (non-Javadoc)
   * @see com.sapportals.wcm.repository.service.AbstractRepositoryService#removeRepositoryAssignment(com.sapportals.wcm.repository.manager.IRepositoryManager)
protected void removeRepositoryAssignment(IRepositoryManager mgr) throws WcmException {
    unregisterMeFrom(mgr);
    _LOGGER.info(_TYPE + ": removed registration from repository manager: " + mgr.getID());
   * Register this repository service for the specified repository manager.
   * @param mgr The repository manager.
   * @throws WcmException When the service cannot be registered.
private void registerMeFor(IRepositoryManager mgr) throws WcmException {
    // register for all events
    mgr.getEventBroker().register(this, ResourceEvent.CREATE_CHILD_TEMPLATE, IEventBroker.PRIO_MIN, true);
    mgr.getEventBroker().register(this, ResourceEvent.SET_TEMPLATE, IEventBroker.PRIO_MIN, true);
    mgr.getEventBroker().register(this, ResourceEvent.COPY_TEMPLATE, IEventBroker.PRIO_MIN, true);
    mgr.getEventBroker().register(this, ResourceEvent.MOVE_TEMPLATE, IEventBroker.PRIO_MIN, true);
    mgr.getEventBroker().register(this, ResourceEvent.RENAME_TEMPLATE, IEventBroker.PRIO_MIN, true);
    mgr.getEventBroker().register(this, ResourceEvent.DELETE_TEMPLATE, IEventBroker.PRIO_MIN, true);
   * Unregister this repository service from the specified repository manager.
   * @param mgr The repository manager.
   * @throws WcmException When the service cannot be unregistered.
private void unregisterMeFrom(IRepositoryManager mgr) throws WcmException {
    // unregister all events
    mgr.getEventBroker().unregister(this, ResourceEvent.CREATE_CHILD_TEMPLATE);
    mgr.getEventBroker().unregister(this, ResourceEvent.SET_TEMPLATE);
    mgr.getEventBroker().unregister(this, ResourceEvent.COPY_TEMPLATE);
    mgr.getEventBroker().unregister(this, ResourceEvent.MOVE_TEMPLATE);
    mgr.getEventBroker().unregister(this, ResourceEvent.RENAME_TEMPLATE);
    mgr.getEventBroker().unregister(this, ResourceEvent.DELETE_TEMPLATE);
   * Parse the configuration object and extract the desired attributes.
   * @param config The configuration object.
   * @throws ConfigurationException
private void parseConfig(IConfiguration config) throws ConfigurationException {
    String tmp = null;
    //     KM service user
    _kmUser = config.getAttribute(CONFIG_KMUSER);
    // news directory
    tmp = config.getAttribute(CONFIG_KMNEWSDIR);
    if ((tmp == null) || (tmp.length() < 1))
      throw new ConfigurationException("Attribute " + CONFIG_KMXXXDIR + " must not be empty");
    else
      _kmNewsDir = tmp;
    // destination directory
    tmp = config.getAttribute(CONFIG_KMDESTDIR);
    if ((tmp == null) || (tmp.length() < 1))
      throw new ConfigurationException("Attribute " + CONFIG_KMDESTDIR + " must not be empty");
    else
      _kmDestDir = tmp;
    // destination file
    tmp = config.getAttribute(CONFIG_KMDESTFILE);
    if ((tmp == null) || (tmp.length() < 1))
      throw new ConfigurationException("Attribute " + CONFIG_KMDESTFILE + " must not be empty");
    else
      _kmDestFile = tmp;
    // article count
    tmp = config.getAttribute(CONFIG_ARTICLECOUNT);
    try {
      _articleCount = Integer.parseInt(tmp);
    } catch (NumberFormatException e) {
      _articleCount = 0;
      throw new ConfigurationException("Attribute " + CONFIG_ARTICLECOUNT + " must be a valid number");
    // languages
    tmp = config.getAttribute(CONFIG_LANGUAGES);
    if ((tmp == null) || (tmp.length() < 1))
      throw new ConfigurationException("Attribute " + CONFIG_LANGUAGES + " must not be empty");
    else {
      StringTokenizer st = new StringTokenizer(tmp, ",");
      _languages = new String[st.countTokens()];
      int i = 0;
      while (st.hasMoreTokens()) {
        _languages[i++] = st.nextToken();
     _LOGGER.info(_TYPE + ": configuration is _kmUser=" + _kmUser);
     _LOGGER.info(_TYPE + ": _kmNewsDir=" + _kmNewsDir);
     _LOGGER.info(_TYPE + ": _kmDestDir=" + _kmDestDir);
     _LOGGER.info(_TYPE + ": _kmDestFile=" + _kmDestFile);
     _LOGGER.info(_TYPE + ": _articleCount=" + _articleCount);
This code registeres certain event handlers in the KM, on which the received-method is called. Depending on the event type you may start some processing like creating notifications.
Many links about implementing repository services can be found here: https://www.sdn.sap.com/irj/sdn/thread?threadID=45636.
Cheers,
Jürgen

Approval of Working Times tasks show in UWL and shouldn't

Our employees use ESS to record their working time and the managers use MSS to approve that time. Occasionally the task Approval of Working Times, along with the sender date, name and a Cats attachment, appears in the managers UWL which makes it look like someone has time to be approved however, we do not go to the UWL to approve time. If this task is clicked on in the UWL a u201CService cannot be reached HTTP 404 u2013 Not foundu201D error is thrown. The send date of this task does correspond with a date when the employee entered time in ESS which the manager approved a few days later in MSS. So it appears that occasionally but not regularly or in any sort of pattern, time workflows to both MSS where the managers approve it and to the UWL where we donu2019t want it and sits there and drives the managers crazy. (Managers do go to the UWL to approve PCRs.) We have checked the workflow log and cannot see a split. How do we prevent the time approval from routing to the UWL?

Hi,
For me it seems that the the workflow should be turned off. There are ways to disable tasks from UWL, etc. (to not show them), but I would definately take a look to the CATS configurations in SPRO (unfortunately I don't remember the exact path, but it should not be too difficult to find). Basically there is place where you define that which workflow task is send to the manager when the employee releases the timesheet. You can perhaps remove this task from the configuration or perhaps there is some checkbox or something where you can turn of the workflow or whatever. Take look to this first. If you have CATS/HR people on your site, they will probably know what I am talking about.
Another perhaps good option could be that you do certain configurations for UWL and then the CATS approval application is opened when the managers click the item in UWL -. but I would first try to prevent the work item to be sent to the workflow at all, if it should not be sent there at the first place.
Regards,
Karri

UWL and Integrated Planning

Hy, i have a question: it's possible integrate UWL and Integrated Planning 7.0?
Thank's a lot.
Sincerely yours
Andrea Maraviglia

Hi Andrea,
If u are talking about the Integrated planning in BI then please explain your requirement.
Explain what kind of interaction u want between UWL and BI.
I will be able to help you more then.
Regards,
Sumit

Missing favorites and inbox folders - security?

I applied a custom access level for users on the root folder within the CMC, went to logon and test, however, the users favorites and inbox folders are now missing.
I went to return the security by removing the custome access level, however, remove is not an option at the root level and when I try to change the everyone access to full control (which is supposed tom be the default) still no change, uses cannot see their favorites or inbox.
Please help?

Thanks for your quick response Michael....
We are on XI R2 platform. I went into the CMC as Admin, but cant find Favorites folder.
Actually this Favorites folder is not a public folder, this is the personal one each user gets when their profile is created.
But for one particular user this happens to be missing while the "Inbox" is available. Not sure why??
thanks!
P

OCS10g discussions and inbox

Hi,
Im just wondering if Oracle will support a multi domain capability for the discussions and inbox of OCS10g.
Say my primary domain is felix.com and i created another domain which is test.felix.com. Currently users from felix.com can use the discussions and inbox feature of OCS10g workspaces but when I added a member that have an email from test.felix.com domain, apparently it will say that the user is not provisioned for email domain felix.com and will not be able to use the discussion and inbox feature of workspace. I think this feature could be very useful if you will be collaborating with users of other domains.
Thanks,
Felix

Currently, the Discussions product can only support a single domain configuration. Workspaces' discussions and inbox features are built on top of Discussions, so they share that limitation.
regards,
-Neil.

Receiving tasks in UWL and in R/3 Workflow inbox

Hello,
We are setting up workflow based on WS50000031 (used in MSS PCR approvals) , it has a subworkflow WS500000033 - ApprovePCR with a task TS50000075 (PCRweb) to approve/reject the PCR adobe form.
Requirement - The approvers approve/reject based on the tasks that they receive in their UWL. They click on the task and the adobe form is launched with options to approve/reject/back to author. However, in the custom workflow, we are including more approvers and these approvers do not have MSS access (or not managers). In other words, they prefer all their work items in the R/3 inbox instead of the UWL. When tested,The work item can be seen in the workflow inbox, but cannot be executed.
How can we get this functionlaity where the approvals can be done through workflow (R/3) inbox, launching the form in a similar manner (the ones for UWL users)

Imthiaz and Mike,
Thanks for your replies.
Mike: Sorry for making it sound a bit confusing. What I meant by not having MSS access, is that the users are not managers, but still are approvers. Currently they work from their R/3 inbox to work on other work items (other than HR related). As they are "used to" R/3 inbox, they want to approve in R/3. The idea of giving them a portal role and setting up an UWL has been rejected.
Thanks.

Notifications in Portal UWL and external email Id

When we run the workflow, the Tasks showup in the Universal worklist but the notifications don't (even though they appear in R3 Business workplace). Is this correct? DO we need to do some settings to take care of this. We also need to send the notifications to the employee's external internet email Id. But this too is not working. I have checked SCOT. everything is fine.
Note: for the external email, I have not done any special task/setting in the workflow. The notification is being sent to an agent(position). and for the employee occupying this position I have specified the external email in infotype 105. Do I need to do any thing else?
For my client, I need the workflow FYI notifications to go to:
1. Their Universal worklist in the portal and
2. their external internet email Id.
Could anyone please guide me how to go about this?

>
Vikrant wrote:
> Thanks for the response Vijay.
>
> Two clarifications here:
>
> 1. SCOT has been properly configured at my end. Test mails are going to external email Id. Have checked it. But in my workflow step - mail notification, I have set the RECIPIENT TYPE as Organizational Object and then further set it as a particular Position in my Org structure.
>
> Instead I need to set the recipient type as Email address. Is It?
> Is this what you meant by "type id as 'U' "? Or did you mean I should make use of USER instead of POSITION as the recipient type?
You need to set up the forwarding email address in SO36 for every user and also tick the 'Also place in Inbox' box, to use in SendMail step, choose type as G and the user id with US prefix as the recipient, this will send it to both external email and UWL( to UWL only after step 2 below).
>
> 2. For the notifications to reach the Portal UWL (universal worklist) I need to get SONIC software installed? Is this free? Is it a plug-in? where to look for it? with SAP?
SONIC is short for SAP Office Notification Connector, you can search for it on scn itself.

UWL and Inbox?

Similar Messages

Maybe you are looking for