UWL Extended notifications

Hi,
We have implemented performance management and implemented extended notification using UWL to get outlook email. Every thing is working fine the only problem is - whenever we get an email the FROM person is the person who has configured the system. Ideally the FROM person in the email is the one who has generated the task.
Please let me know what kind of changes we need to make to fix this so that the person who has created the task will be used in the FROM of the emial
Thanks,

how are you sending mails, are you using SWN_SELSEN?
Could you please check carefully the General Settings done for the
Extended Notitifcation Mechanism in SWNCONFIG as exposed in the link:
http://help.sap.com/erp2005_ehp_04/helpdata/EN/d5/581ee8d56f1247bf34cfcd
66d16d81/frameset.htm
Notification Administration (Browser)
->Defining the General Settings
Configuring Notifications (View Cluster)
->General Settings
Edited by: Siddharth Rajora on Dec 1, 2011 5:58 PM

Similar Messages

Extended Notifications for UWL

Hi gurus,
I am trying to configure extended notifications to work with UWL. Problem is the notifications are not saved or sent by SWN_SELSEN.
Our SAP system is Netweaver 7.0 EhP 1.
I followed instructions found here:
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/ad/d64842d59fb430e10000000a155106/content.htm
However, we already had configured the workflow to use extended notifications with SAPGUI. So when I ran SWN_SELSEN, the old notification still showed up, but not the UWL version. So I deleted the schedule for the old configuration, thinking there might be interference. Again I created a work item and ran SWN_SELSEN, this time no notifications saved or sent. I found that I could run RSWNUWLSEL and the notification is saved, but not sent.
Any idea what the problem might be?
Also I noticed that in the Worflow Book (2nd ed.) it shows to update the General Settings in SWNCONFIG with a url for the UWL. But I don't see that instruction in the SAP Help? Do I still need to do that? If so, is that url a portal quicklink to the UWL iView?
For what it's worth, here is what we are trying to accomplish:
1) the links in the email should take the user to the UWL, not SAPGUI
2) for a user decision, currently the user has to login with their backend system password, which may not be the same as their network password; I'm assuming that if the links now go to the UWL, it will require the user's portal id/password - which is synchronized with their network password, and that is what we want.
So if just putting the UWL url in the general settings will do the job, then why do I need all that stuff in the SAP Help (RSWNUWLSEL, etc.) anyway?
Any enlightenment would be appreciated!
Thanks,
Margaret

Hi ysr,
It sounds like you are asking two different questions ...
1) does using extended notifications necessarily require use of portal / UWL?
answer: No. In fact out of the box, (in our system which is 7.0 EhP1), extended notifications will generate links that go to webgui (SAPGUI for HTML) or SAPGUI. To make it work for portal is what my question is about.
2) you want to 'send the hyper link in the mails to clients'.
answer: if by clients, you mean users outside your system, you will have to do something other than out-of-the-box. Normally with workflow, execution of the links embedded n the email will require the person to have a logon to the SAP system. Perhaps if you have clients with access to the portal but not the backend, it might work if you configure extended notifications to work with UWL. The client would have to have the UWL role in the portal but obviously without backend access, they would not be executing anything on your SAP system, right? But for displaying information to them that might be useful.
of course another route would be to code completely custom methods to send the email which would include constructed links going wherever you want ... but that would be a lot of work! (and out of the realm of SAP Business Workflow)
Hope that helps!
Margaret

Extended notifications and UWL

Hi Friends,
I am using Extended notifications for sending notifications to lotus notes. In the notification we can maintain shortcut to open the workitem in SAP GUI. But the users use only UWL to access work items.So Is there any way to maintain the link to be directed to the work item in UWL, is there a way of changing this email icon link to point at the portal rather than sap gui. Please clarify.
I heared that this can be maintained in General settings in SWNCONFIG, if so will this be a generic link to access the work list instead of specific workflow task?

Hi Mike,
Thanks for your reply. I tried to mention the UWL link in SWNCONFIG -> General Settings -> INBOX_LINK_URL and i am getting this is in notification. But i would like to know is there any way to dynamically generate the link along with the task id or work item id so that upon clicking the link the user can open the work item in UWL directly. Please let me know if this is possible or not.

Extended Notification for UWL

Hi,
We have implemented performance management and implemented extended notification using UWL to get outlook email. Every thing is working fine the only problem is - whenever we get an email the FROM person is the person who has configured the system. Ideally the FROM person in the email is the one who has generated the task.
Please let me know what kind of changes we need to make to fix this so that the person who has created the task will be used in the FROM of the emial
Thanks,

Hi,
Check from the requestor if it just enough to schedule the SWN_SELSEN report (that is sending the emails) to be executed for example by the WF-BATCH user. This is a really common scenario what I've seen. Give some nice name (such as "SAP Workflow System" for this system user, and your emails will look already better with 5 minutes work.
If you really want the work item creator as the sender, I don't think that it will be straightforward. Maybe you can do something in SWNCONFIG General settings (SENDER_NAME_INT, SENDER_ADDR_INT, etc.), and doing some kind of custom handler? Not sure about this. Just one thing to pay attention: some of your work items might be technically created by the WF-BATCH user. Then your emails will have this sender in any case.
Regards,
Karri

Extended Notification for UWL + Change the description of task/workitem

Hi,
I have implemented the Extended notification for UWL and I am getting the emails in outlook. Now the requirement is to customize the body of the email completely for the task '12300096'.
I have tried going to PFTC->Description but it does not have full text which I am getting in the email. I tried SE63 also. But in the email I am getting
The following work item requires processing in your SAP Workflow inbox in system xxx.
<Task description>
Log on to this system and process the work item.
If you have problems logging on to the system, contact your system administrator.
Now I want to remove the following lines;
The following work item requires processing in your SAP Workflow inbox in system xxx.
Log on to this system and process the work item.
If you have problems logging on to the system, contact your system administrator.
I don't find from where it's coming - please let me know how to remove these lines so that I can add my text in SE63.
Thanks,

Hi,
Go to SWNCONFIG -> General settings.
There you have TEXT_GOTO_INBOX - DTSWN_MSG_GOTO_INBOX. (I am not sure if this was the correct one, but you should check all the texts in general settings, if this was not the correct one.)
Now open dialog text SWN_MSG_GOTO_INBOX in SE61 (you see that you need to remove the prefix DT from the name). Here is your text. You can make your own Z-version of a dialog text in SE61, and then use that in SWNCONFIG general settings.
Regards,
Karri

Extended notifications & placing a link to the mail

Hi,
We have extended notifications running in our system with basically the following relevant settings:
-one message contains multiple items
-HTML message
I have configured the text of the mail to meet our requirements and it works just fine, and now I would like to enhance the text even more. I would like to include a link to the UWL to the text. So for example the text would be:
You have new work items in <u>universal worklist.</u> (where the phrase 'universal worklist' would be a link and by pressing it you could access the UWL).
How to do this? I tried to make this by using "a href" tag, but then the result was that the the mail text just included the whole "a ref" thing - it didn't create a link from it.

Sorry, I only found this one (btw very good) blog regarding extended notifications:
/people/saujanya.gn/blog/2006/12/19/how-to-get-work-items-your-outlook-inbox
...and it doesn't really answer my question.
It is clear for me about how to create a link for executing each individual item, but this is not required. I just wonder that how can I add a link to the custom dialog text that I have maintained with SE61.
Or is there some other way to handle this? I would also be happy to some other solution. (The only thing that I would not be happy is that I would need to include the whole long URL address of the UWL to the mail in order that users could easily access UWL through the mail.)

Extended notifications from multiple systems

We're using Extended notifications now to send reminder e-mails about unfinished tasks. The problem now is that we have multiple (3) systems and we would like to set up Extended notifications to send one combined e-mail that has all the tasks from all the three systems. Is this possible with Extended notifications or do we have to cope with sending one e-mail per system?

Hi Evan,
I had the same requirement. My conclusion was that achieving this would mean modifying the standard extended notification mechanism to run in one of your three systems and retrieve workitems from all three systems via RFC calls. Surely quite a big change, with high complexity and high risk.
I finally implemented another (relatively easy solution). The only prerequisite is to have UWL.
1. Write a function module (rfc-enabled) that grabs all dialog and deadline workitems in a certain timeframe (passed as a parameter to the FM), with optional filter on task and agent. It returns a table with all the selected workitems + description + agent + agent's email address (if several agents for a workitem then the workitem appears several times in the table).
Implement that FM in all our SAP prod systems where you have workflows.
2. Write a report in one of the systems, which makes a call to that FM in all the other systems to retrieve the workitem and then sends an email to each agent. The report writes the time at which it runs in a db table. So next time you run it it knows when the email was sent last and thus knows which timeframe to select workitems on.
The report sends one email to each agent with the list of workitems and a link to the UWL.
If you do not have UWL then that might get much more complicated because you'll need to insert links in the email body to allow execution of the workitem from the mail directly. Not easy... In that case I would rather start from the standard extended notification mechanism and enhance it.
Mmmh, maybe I should write a blog about this report of mine. Anyone interested? Worth the effort?
Cheers,
Patrick

Extended notification languages

G'Day folks,
I'm using Extended Notifications in a multi-language environment on NW 7.0 SP11, and it appears to just get horribly confused when more than one language is involved.
We want to send one notification per workitem, containing the workitem text, in the recipient language.
I've set the following (and tried all kinds of combinations):
Job language for SWN_SELSEN: English
Work item language: English from WF-BATCH (or previous user language)
User logon language: French
User communication language: French
HR master record language: French
User "Workitems in logon language" switched on
Result:
Extended notification header/footer: English
Workitem text: French
Decision links: French
Work item/UWL links: English
What is even more bizarre is that I've set this all up from scratch on a TestDrive system (SP12) and gotten the opposite results with a German user:
Extended notification header/footer: German
Workitem text: German subject, English body
Decision links: not tested
Work item/UWL links: English
I've spent two days experimenting with various combinaitons of these to get a complete notification all in the same language. The only way is if everything is in another language - i.e. the WI is created by a French user, sent to a French user, SWN_SELSEN runs as a French user. Obviously this is not a solution.
Anyone had to deal with this before?
Cheers,
Mike
Cross-posted on SDN and WUG

Mike,
Dont know about this issue but some times I am also facing this kindaa situation, though not in extended notification transaction but in class builder transaction.
When I check any class having implemented any method, say it shows method description in german but when I check the same method descriptions in interface definition it is in english.
I think now I am used to live with it, perhaps there is an OSS note for this but couldnt searched till now (probably stuck with more urgent work)
I am in ECC 6.0 release 7.0 SP 11.
Did you tried to check any OSS note for this?
Cheers
Jai

Extended notification - only substitute should receive notification

Hello!
We have set up extended notification to send emails to managers with new approval-workitems in his/hers inbox/UWL. Is it possible to send email to the substitute only, and not to the manager as well, for those managers who have an active substitute? Right now both manager and the substitute receive the notification.
We are on ECC6.0.
Thanks in advance.
Best regards
Geir

Hi Geir,
Do you mind give me some tips / code on the modification of standard report RSWUWFML2 as I have similar request from the users as well.
Thank you very much.

Extended Notification - Attachment issue

Hi Experts,
I configured Extended notification and its working is fine.
But the issue is attachment is not coming with the notification.
Actually the work item has the two attachments and in Portal UWL i can able to see the attachments.
But the notification triggered by Extended notification, there is no attachment.
The notification should have the attachments as like work item.
Can any one help me on this?
Thanks in Advance,
Nandini.

Hi Sriram,
"The job for the SWN_SELSEN report checks whether there is a schedule that needs to be executed. If this is the case, the report selects work items or delivers notifications and sets a time stamp. If the schedule was not executed at the intended time, this is indicated in the time stamp. The schedule is executed the next time the job is started."
Take a look at this link.
[Link|http://help.sap.com/saphelp_nw70/helpdata/En/17/8d5c6ccd0a9a4498901ae5c3b5bac7/content.htm]
Regards
Anik

Best approach to attach note to decision via extended notifications?

Hi,
I'm looking for advice as to the best approach to handle this requirement. We are using extended notifications to deliver a user decision task to users' Outlook inbox. Users want to be able to attach a note after they select one of the decision links in the email. Currently if they click any option, they just get the standard page that says "Work item executed with decision option (whatever)". There is no feature in that page for attaching a note.
We want to keep this as simple as possible from the users' standpoint. Currently these users are not using the UWL, and they don't use SAPGUI very much. The need to attach a note will be infrequent, so the procedure needs to be obvious and simple, or the feature won't be useful.
The SAP system is ECC 6.0 with Netweaver 7.01. The immediate application is purchase requisition rejection (we want to be able to attach a note when rejecting), but I am hoping for a generic solution.
I'm thinking we have to create a substitute page that gets called when the link gets clicked. Will that work? But is there an easier way?
Your thoughts?
Thanks,
Margaret

Just use the pen tool (p) and set the type to shape. The achor points can be selected with the direct select tool (a).

Send back to author issue in HCMFP with extended notification functionality

Hi,
We are using HCM Forms and Processes in our project .When the Form is sent back to author by the manager, author receives the email using extended notification functionality where the author clicks on the link provided in the notification email to open the form.Till here everything working fine, but when the author sends the form again for approval with required changes , the approver could not see the latest changes in the form. He still see the old data. Please note standard Task TS04000020: PD Form Is Edited Again by Author is used in the workflow.
We tried the same scenario, where author access the form through UWL, make necessary changes and send the form for approval. In this case,latest changes can be seen by approver without any issue.But, as per business we can not provide UWL and should use extended notification functionality only..
Please help in resolving the issue with extended notification functionality as early as possible.
Thanks,
Pavan.

Hi Viji,
Regarding your question.. here is the business requirement.
1. Author fills the HCM form , hit check and send button, so that workitem goes to approver's UWL.Author do not have portal, but performs this process from SAP GUI itself using the webdynpro link as shown below.
https:// pint01.xxx.net:8043 /sap/bc/webdynpro/sap/asr_pd_process_execute?sap-wd-configId=ZXX_PD_PROCESS_EXECUTE
2. Approver has buttons on the form to approve, reject or send back to author.
3. When author hits the "send back to author" button, the work item (task TS04000020) will be created for the author.
4. The notification email will be sent to author using the program SWN_SELSEN.The email contains a link as shown below to open, edit,check and send it again for approval.
https:// pint01.xxx.net:8043 /sap/bc/webdynpro/sap/asr_process_execute?WI_ID=000000052545
The problem here is, when the author makes changes and send the form for approval, the approver still see the old content only in the form.
Thanks,
Pavan.

Customize message for extended notification

Hi All,
I am using extended notification for some workflows to send notification to the user's email when there are some work items pending in their UWL. I want to customize these messages based on task type. Lets say for example one message for TS1000000034 and another message for TS100000005.
Let me re-iterate my requirement: How to customize messages in extended notification ?
Any help is highly appreciated.
Thanks.
Edited by: Bijay Kumar on Oct 6, 2008 6:26 PM

Hi ,
If you looking for a task based extended notification.
I would suggest you use a background program which is scheduled to look for the specific task number in a list of user inbox in a timed fashion.
When found send an email to the address with content depending on the task type.
I am not sure how hard or easy is the configuration for the same and also introducing task based content in the extended notifications.
Let me know
Thanks ,
Charan.

SSO and Extended notifications

Hi Friends,
We are using extended notifications to send work item as attachment(SAP GUI shortcut) to outlook and it is working fine. But the shortcut attachments are not working in case the user has an "SSO" enabled for him, it is asking for a logon password . We are using SNC product for SSO. Please let me know if it is possible to have SSO for SAP shortcuts so that the user can open the work item attachment without entering the password
Regards
sapient

Hello Sapient,
If you want to be able to logon directly via the shortcut without entering user/password then you need to use SSO. It seems there is some issue with the user SSO. Do all users have this issue or just some?
I would also check the users SAPGUI release and patch level. Can you compare it to a user who does not have this issue. mAybe apply the latest SAPGUI patch and test again.
Maybe note 1257108 can point you in the right direction.
Regards,
Eddie

Issue with SWN_SELSEN report in Extended Notification - Re

All,
I am working on ECC 6.0 and am using Extended Notif for Outlook mail generation. It's been working fine except that recently we have noticed that when a user goes to his witem thru' outlook mail and does nothing and comes out, then the witem is in IN PROCESS state. Next time when SWN_SELSEN is run, this is picking up this IN PROCESS witems and generating another Outlook mail.
Is this the std. behavior or any control is there where we can control which witems are to be picked up.
Anybody had this issue and any solutions or ideas will be a great help for me. Thanks in advance..
Regards,
venu

Hello,
How do you have your Extended Notifications set up now - that it just tells a user once that they have a workitem and never again?
What is the status before they access it, READY?
regards
Rick Bakker
Hanabi Technology

UWL Extended notifications

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