UWL items not getting cleared after performing action

Hello
We are on EP 7.0.
We are experiencing a strange behaviorin UWL.
When end users receive workitems in their inbox and they take the appropriate actions, the workitems still stay in the inbox. Normally they should no longer appear.
I have tried the refresh in the UWL iview but no luck.
It seems to work in DEV and other landscape. It does no work in Production. The software installation of UWL are the same across all landscapes.
Is there any other setting that is required. In SAP GUI this is not an issue.
Any feedback or tips would be helpful. thanks.
Regards,
Sunil

Hi,
As far as I can remember, this is a known limitation of UWL.
Please, check this thread : UWL work item not getting cleared
I am unsure whether you use the correct button the refresh the UWL (it is well hidden!), check the slide 6 in this document :
http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/20f4843e-314f-2a10-2a88-8c4afa20dda6&overridelayout=true
Best regards,
Guillaume

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    701
    702
    703
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    732
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    740
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    Windows NT 5.2
    Windows NT 6.0
    Windows NT 6.1
    Windows NT 6.2
    Windows NT 6.3
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            SOURCING = 'X'.
            EXIT.
          ENDIF.
        ENDLOOP.
      ENDIF.

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