UWL - Show Webdynpro screen not ITS screen?

Hi,
We are using standard SAP MSS and when a workflow is sent for approval the receiving manager gets notification in the UWL/task. The link in the UWL opens a ITS screen for IQS22. How do we configure it so that it opens the form in WebDynpro with Approve and reject buttons.
thanks
Salim

Hi Salim,
I assume you have performed all the required steps with SWFVISU and it's pointing to the right webdynpro application now. Now that you are saying that even after this configuration you still see the ITS based screen and not the webdynpro application, you may have to perform the following steps. Let us know if that solves the problem:
1) Go to System Administration -> System Configuration -> Universal Worklist & Workflow -> Universal Worklist Administration -> Universal Worklist - Content Configuration
2) Delete the uwl configuration file which is being used for ESS-MSS eg. uwl.webflow.SAP_Webdynpro_XSS
3) Go to System Administration -> System Configuration -> Universal Worklist & Workflow -> Universal Worklist Administration -> Universal Worklist - Cache Admin
4) Clear the expired items and cache for the system which is being used for ESS-MSS
5) Go to System Administration -> System Configuration -> Universal Worklist & Workflow -> Universal Worklist Administration -> Universal Worklist - Webflow Item Type Registration
6) Click on Register Items types for new systems only
7) Go to System Administration -> System Configuration -> Universal Worklist & Workflow -> Universal Worklist Administration -> Universal Worklist - Content Configuration
8) Select the option Display or Remove Current Configurations and Their Customization
9) Check if the new item types have got added in the configuration file and they refer to the correct webdynpro application and launcher. Search for IsrFormApprove.
10) If the new item type doesn't refer to the correct application and launcher, you may download this configuration file, make the necessary changes and upload it setting the priority as high
These steps should solve your problem.
Regards,
Sunil
PS: Do reward points for helpful answers and answer that helps you solve your problem.

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