UWL Substitution Rule Issue
Hi All,
We are facing some issues with Substitution rule in UWL on NW portal 7.3 SPS08
Issue described below,
One user has created substitution rule by selecting task type "All" and "Fill In For me" option.
So, as per the standard process this is visible in assignee's login in UWL under "Other users' Sunstitution rule section".
But here problem is in this section there are two line items with same user name and task type, one for "Take Over" and another for "End Take Over".
But as these both are from same user and for "All" type of tasks, it should have only one entry. and both "Take Over" and "End Take Over" should be operated from one entry and two entries of same type is not required, Screenshot is attached here with,
We are required this to be sorted out asap, any help is appreciated...
Regards,
Bhavin Anajwala
Hello,
In continuation of my earlier...can you please check if Substitution from manager is Activated ?
SBWP -> Settings -> Workflow settings -> Activate/Deactivate Substitute....
If it is deactivated......then Login as secretary:
SBWP -> Settings -> Workflow settings -> Adopt Substitution....
Also goto TCode PFTC...
And check your TASK that is not coming in secratary inbox....
Select Additional data -> Agent Assignment -> Maintain data....
Select task and click on attributes.....
Make sure correct classification is mentioned for this task....it should be same to what has been delegated to secretary......
If are able to resolve the query then please let us know how...?
Edited by: Saurabh Agarwal on Jul 20, 2011 11:44 AM
Similar Messages
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Problem in UWL Substitution Rules
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I have created a Substitution Rules for user X from user Y. when user X logins and accepts for user Y's rules but he is not able see the rule above his UWL.
But when I create a rule for some other user U from user Y, user U is able to get the rule above the users U UWL.
Did anyone faced the same problem can help to solve.
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PonnusamyHave you ensured that the source person actually HAS items in their inbox?
Because of the way that task processing occurs you might also want to make sure that the source person hasnt already started processing the item. You should ensure that the task item is "released" in the backend - something as simple as opening the item could cause this. Once you open an item it is locked into your inbox - I dont believe from memory that these can then be substituted to someone else.
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I have a poblem with the substitution rules within the EP7.0 (our backend system is ECC6.0).
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Can we implement this on our own using some APIs or some other option?
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Richard -
Hi,
I have two questions about universal worklist task managing when manager is not handling the tasks in his job:
1. Leave request: How is ruling of days for when manager does not respond on leave request before sent to above manager?
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Kind regards,
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Pls follow these steps for Substitution Rule
1) Create a Task
A task is nothing but a request to one or more assignees.
2) After creating the Task, Substitution should be assigning the tasks; if manager went to leave he can create substitution in his place
So here once you define the Rule for subtitution then next step is to Set Rule Activation i.,e nothing but "you can turn the rule On or Off at any time on substitution rules management screen .
cheers
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Re: UWL Substitution Rule- User Search
It states among others:
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Br
KirstenHi,
you cannot use tcode RMPS_SET_SUBSTITUTE from backend when using UWL?
From what I can see, they both update table hrus_d2. But there may be other implications that I do not see?
I think if you use tcode in backend for substituatiion,user should do in backend only and it may not be available in portal.If you do substitution directly in portal,it will reflect correctly in both portal and backend,
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Hi All,
One user is getting 500 internal error when cklicks on manage substitution rule in UWL.Only one user is facing this problem.
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Thirun.Hi Thirun,
This is a common issue and usually has to do if the 'substitutee' for lack of a better word, is no longer a valid user.
4. When there is a substitution rule connecting the current user to a
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refers to a deleted user as assignee;
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- The "status", "What to do", "assignee" and "Task Owner" fields are
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Do a search in SAP notes in component EP-BC-UWL and also for your version. Alternatively you can let me know the version here and I can tell you in what release this is fixed in that matches closest to your version. (maybe only a patch required).
Beth Maben
EP - Senior Support Consultant
AGS Primary Support, Business Suite & Technology
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq *** -
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UWL Guided Procedures and Substitution Rules functionality - how possible?
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Armando Zaro -
Make "Manage Substitution Rule" from context menu to as button on UWL
Hi Experts,
We have requirement that "Manage Substitution Rule" link from context menu on UWL to make it as a button on UWL as "Manage Substitution Rule". Anyone has done this kind of requirement before. If you do please let me know the steps. Award full points will be given to answer. Thank you.
With Regards,
Sudheer.Hi,
you can download the standard XMl file ad modify it by writting hte below code.and rename the file and upload it with high priority. and clear the cashe after uploading the file.
1.code to create the specific action.
in the action name below instead of xyz can be any name
<Action name="launchSubstitutionManager_xyz" groupAction="" handler="SAPWebDynproLauncher" referenceBundle="SubstitutionManager" returnToDetailViewAllowed="yes" launchInNewWindow="SHOW_HEADERLESS_PORTAL" launchNewWindowFeatures="width=800,height=600,resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="WebDynproApplication" value="UWLSubstitution"/>
<Property name="WebDynproDeployableObject" value="sap.com/tckmcbc.uwl.ui~wd_ui"/>
<Property name="isnewwindow" value="1"/>
<Property name="type" value="button"/>
<Property name="launchContext" value="UWL"/>
<Property name="ignoreWorkIdParams" value="yes"/>
<Property name="appContext" value="${context.appContext}"/>
<Property name="System" value="SAP_LocalSystem"/>
<Property name="display_order_priority" value="-1"/>
</Properties>
</Action>
2. in the required view add the below code.
<Action reference="launchSubstitutionManager_xyz"/>
3. save your own the xml file and upload it with high priority.
4. cleare the UWL cashe and browser cashe.
5. relaunch the URL with the end user id.
Raji. -
Dear.
I have the following doubt with the Manage Substitution Rules UWL :
Is posible have a rule in where Only some WF should go to the inbox of the substitute?
Ie. The Boss have process of Workfow of modules OM, TV, PA, PY that arrives at UWL, and the boss only need delegate to the substitute only the item for the process of WF of PY and PA for a date.
How can solve this?
RegardsYes there is something called Task classification!
You can do so via filtering or classification of tasks
read here
You will need to enable the support information in order to get the
associated task number that corresponds to the backend task.
If you wish to hide certain tasks, the easiest way to do it is to
redirect the task type that you want to hide to some unused item type.
You can create your own XML file and give
each task number its own entry in the XML
They each need to be given a different item type name. They can't
all be directed into the same item type since there would be
multiple conflicting definitions for that item type in the file.
No view definition is needed, you can just give it a garbage
defaultView name (HiddenView).
I have attached an example for you in the attachment area. This is
stored as a text file. Also,
Where you see the following:
systemId="<YOURSID>" externalType="<YOURTASK>" in the XML, this
obviously needs to be replaced with your sid and your task id which
you are looking to exclude.
For ex
For example, if it is the following task pasted below:
<ItemType name="uwl.task.webflow.TS01000096.SAP_R3_MUS"
connector="WebFlowConnector" defaultView="DefaultView"
defaultAction="launchSAPAction" executionMode="default">
If you were trying to hide this, you would write it in the XML file
as follows:
<ItemTypes>
<ItemType name="uwl.someHiddenType1"
connector="WebFlowConnector" defaultView="HiddenView">
<ItemTypeCriteria systemId="SAP_R3_MUS"
externalType="TS01000096" connector="WebFlowConnector"/>
</ItemType>
***************And for the next one:*********************
<ItemType name="uwl.someHiddenType2" connector="WebFlowConnector"
defaultView="HiddenView">
<ItemTypeCriteria systemId="SAP_R3_MUS"
externalType="TS01000097"
connector="WebFlowConnector"/>
</ItemType>
Classification
You can arrange tasks and workflows into various classes within the SAP
System. The classes professional, personal and disciplinary are
standard. The system checks the task class under the field name
TASK_CLASS in the authorization object S_WF_WI. This system uses this
authorization object to check the authorization for carrying out
specific actions on particular work items. The assignment of tasks to
classes is also important in the definition of substitutes. You can
also define that only those classes are displayed which refer to tasks
or workflows of a particular class. Take this into account when you
create new classes and assign tasks or workflows to the classes.
You can set this classification via:
SPRO
=> IMG
=> Basis Components
=> Business Management
=> SAP Business Workflow
=> Basic Settings
=> Maintain Task Classes.
Once the classification has been added as above you can then add this to
your task. Goto PFTS => Enter task ID => Change Mode => Menu: Addition
data => Classification.
See SAP online help at:
http://help.sap.
com/saphelp_nw70/helpdata/en/c5/e4b5eb453d11d189430000e829fbbd/framese
t.htm
[2] Substitute Profile
You can define one or more substitutes for working with the Business
Workplace. The authorizations of a substitute are determined by the
substitute profile which you assign to him/her when you set up the
substitution. A substitute profile comprises specific task classes.
Task classes describe individual tasks or standard tasks. This
assignment is made in the task definition. A user you have specified
can then log on as your substitute. "Your" work items are displayed to
the substitute in their Business Workplace with the restrictions
resulting from their substitute profile.
You can set the substitution profile via:
SPRO
=> IMG
=> Basis Components
=> Business Management
=> SAP Business Workflow
=> Basic Settings
=> Substitute Profile
=> Define Substitute Profile
or
See SAP online help at:
http://help.sap.
com/saphelp_nw70/helpdata/en/c5/e4b5eb453d11d189430000e829fbbd/framese
t.htm -
Configuring the UWL Manage Substitution Rules
Hi,
I have a need to be able to add at least one more additional columns/fields to the Manage Substitute Rules/My Substitute Rules, Search For People/Current Selection and the General Data screens of the UWL Manage Substitutions Rules.
Is this a configurable feature/option in that can I add extra fields to the different fields?
The reason for this requirement is that my current client is implementing SAPs Concurrent Employment in their ECC 6 and SRM 5.0 systems. This decision is causing all sorts of challenges.
If a person wants to define a substitute in the UWL, when they select the Search For People, we want to display an additional column that displays the position/job description for each person within the organization. This would make it easier to select the correct instance of a person if that person had multiple display entries in the selection list. For example if the system returns Joe Cole Soccer Player; Joe Cole Librarian and Joe Cole Accountant and the person wanted to select Joe Cole Librarian, they would have the required information to make the selection.
Thanks,
JerryHi Jerry,
May be this link can help you...
<i>http://help.sap.com/saphelp_nw2004s/helpdata/en/0b/1fc20097b74c41b38621ec2a9454bb/frameset.htm</i>
Please ignore this reply if this link doesnt help you.
Regards,
<i><b>Raja Sekhar</b></i> -
Displyaing " Manage substitution Rules "link in the UWL header page.
Hi Experts,
This is Raji. I am doing the below UWl customization in the UWL. did struck some where.
I want to add the " Manage substitution link " in the UWL header page.I have added the" launchSubstitution manger " reference action in the" default view" of the XML configuration file.but not sure the "manage substitution rule " link is not appearing in the UWL table header.
in the same way i have added the "refresh" action . but that refresh link is appearing.
pls find the screen shot and the XML config file.
Appriciate your help.
RajiHi Raji,
There is a specific forum for UWL [here|/community [original link is broken];, I suggest you open a thread there for more assistance, sorry, but I cannot transfer threads across application areas so I will just close this and let you create a new one.
Regards,
Jason -
In Substitution rule view only one task "All" is coming
Hi! All,
I am facing very strange problem in UWL. Recently we upgraded our SAP Portal from SP10 TO SP15 but in Manage Substitution Rule view under Assign these task drop down we are getting only one task i.e 'All'. Remaining 3 tasks are gone.
Can you help me in resolving this issue please..
Thanks and Advance.
Thanks and Regards,
M.D.SahuHi,
You had upgrade from SP10 to Sp25, wich version? 6.40 or 7.00?
Please find for OSS notes from
UWL 6.40 SP15
UWL 7.00 SP15
for example, I don't have your portal version, I can't help much more on this. I worked with the UWL, and this I'd very issues with Substitution Rules...
BR
Joã
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