V 7.0.2 - Unauthorized to play music purchased with old email address acct.

Has anyone else stumbled onto this? I have one iPod and one computer which I buy all of my music off iTunes from - But I had an old email address last year that I used to buy a lot of my music with. Since I upgraded, I cannot sync, play, or burn any purchased music that was purchased with the old email address. I tried authorizing under my new email address and password (I even get a sucessful message) but then when I go to play - it gives me the message "This computer is not authorized to play this song - would you like to authorize it?" But the message shows my old email address.
Any advise is appreciated.

I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.

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Play can't play music purchased with another email address

I can't play music that was purchased with old email address on an older mac, how does that work?

If the tracks are DRM-restricted you'll need to authorize the computer for the Apple ID that was used to purchase the songs. Pull down Store > Authorize This Computer and type in the credentials for the Apple ID.

Music purchased with old email address doesn't play

Hello, I purchased music under an old email address and since updating my info, it doesn't play. I get the message that the computer name is not authroized, I enter my username and password, I get a message telling me the computer is not authorized, but still the music doesn't play and if I try to play the song again I get the authorize computer message again.
Any help wold be appreciated.

Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
Can you still login to other Apple services, such as the support website, using your Apple ID?

I recently updated my older Dell Inspiron, and cannot get tunes I purchased with old email addresses to play.

Need help. Recently updated a Dell Inspiron with Windows 7. Now, I am "not authorized" to play songs I previously purchased with earlier email addresses. I can play all that I downloaded from discs, just not the ones I purchased.

Select Store > Authorize this computer.
If the menu is not displayed, Cntrl + B will display it.

Apple made me change my ID, now I cannot play music purchased with old ID's

So, first iTunes let me purchase with my aol.com ID. Then made me make up a new one. Now, had me go back to aol.com and I cannot play my music previously associated with that ID on my iTunes. It asks me to authorize the computer, which I did, and then asks me to do it again and again and again.
I have signed in/out. I have looked for the music on my history of purchases and cannot find the old music anywhere. I tried signing in with my old ID and that did not work. When I hit info on the songs I can see when and with what ID it was purchased so I know it is with the old ID. Grrrr. Any suggestions?

Have you tried....
Using the old ID and password? Sign into the old ID and use that password to delete the account.
Using the new password and see if it will accept that one?

Music bought with old email address, cannot remember password

This has to have happened to someone else. I have music I bought a long time ago on an email address that no longer exists. Thus I can't get a password reminder either. Nor can I play that music on my new computer without the password. Am I in a Catch-22 situation or can this be salvaged? I'd really like to upgrade that music to iTunes Plus as well.

If you remember the security questions you set up when you first created the account, you can go to:
https://iforgot.apple.com
enter in your Apple ID, then select Option 2.
If you can't remember the security questions either, then you will need to contact Apple as Niel stated.
Regards.

HT1918 Authorizing computer to play music purchased with Apple ID

I accidentally unauthorized my computer, ipad, and iphone to play music purchased with my apple ID. How do I undo this?

ipads and iphones are not authorized at all.
ONLY computers are authorized.
Click Store>Authorize

Cannot play music purchased under old apple id after new hard drive installed

Replaced crashed HD and used Time Machine to restore to 10.7.5. Had changed my Apple ID a while backe (couple months). Now music purchased with old ID will not play, asking me to authorize under old ID, have no idea what the password was and the email address is no longer valid, so...how do I rgain access to those albums purchased under old ID? It plays on my iphone fine.

You may still be able to reset the password to your old Apple ID via iforgot.apple.com.
The old tracks will continue to play on the iPhone as long as they are on it but you may find they get deleted if you try to sync with your library while it isn't authorized for your old ID.
See also Recover your iTunes library from your iPod or iOS device.

"One machine is authorized to play music purchased with this account"

Hey Guys,
I just made my Apple ID my iTunes account, and I just reviewed the account info. For some reason it says: "One machine is authorized to play music purchased with this account"
I thought up to five computers are authorized to play music downloaded from iTunes?
Did I do something wrong, is this normal?

Up to 5 can be authorized but you have only authorized 1 machine.
If you have another machine you want to authorize, fire up iTunes on it and authorize it. You don't need to authorize it unless you have iTunes purchases on it.

Playing music purchased with apple id from closed email account

i can't play music purchased with an apple id from another email account that no longer exists
Please Help!!!

Is it an old Apple ID of yours? If so, then whether the email is still valid or not, the Apple ID is still there. You need to authorize that ID to your computer by signing it onto iTunes and then clicking on Store on the top menu, then Authorize this computer.
If you don't remember the password to that old ID, you can change it here: Apple - My Apple ID
If you don't remember your Security Questions, you can have them reset by iTunes Support:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I purchased music on my computer with old email address, same computer new email address, but I get play music becasue it tells me computer not authorized...how do you authorize???

I have almost the exact same problem. I have a bunch of music, ringtones, TV shows, movies... stuff that I purchased that I can't authorize. All of these items were purchased with the same account I'm still using now. The difference is that I've changed my email address. I don't have the original email address from when I made those purchases and I'm unable to authorize them. I can see that when I view info on one of these purchases the "Account Name: " has my old email address... not my iTunes or Apple account. So, if I'm authorizing my iTunes using my new email none of these older purchases will work.
I'm really curious how to fix this. I've got quite a few purchases from years back that I'd like access to, but I can't authorize using my new email/iTunes or my old email (the one used for the original purchases).
Take a look at the info and tell me if you see "Account Name:" on one of your purchases. And is that associated to your old email address? There has to be a way to fix this or 'transfer' older purchases, especially if it's all under the same real 'account'.

Iphone not syncing music with old email address

When I try to sync my iphone OR if I click on a song within itunes to play through the computer, a sign in box pops up saying that this computer is not authouized to play this song would you like to authourze it. The problem is that the email address in the pop up box is an OLD email, that really and truly is not connected with iTunes any longer - and I don't have access to that one any more. I have gone to preferences and checked and the new email is there and so I authorized the computer with that one (for the 10th time) and it says that it was sucessful, BUT when I try to play that song OR sync the iphone again - I get the same pop up box asking for the computer to be authorized again....WITH THE OLD EMAIL ADDRESS. How can I get it authorized to play ALL my music with the new email address (which works for a lot of the music - but not all)?

Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
Can you still login to other Apple services, such as the support website, using your Apple ID?

Itunes account with old email address and now I can't get access to music?

Hi. I set my itunes up years a go on an old work email address,now my apple ID is a different personal email address. When I got my new iphone, the apple ID is my personal email address so my itunes account is now not linked. If I change my appleID on the phone I can see my music but then all my apps etc are all on my new apple ID and not my old email address! Hopefully that makes sense?!
How do I get all my music from my old itunes account on to my new phone with a new apple ID?

another user faced a similar issue you should try reading the solution given here
https://discussions.apple.com/thread/2298071?start=0&tstart=0

I changed my email address and now cannot play items purchased with previous email. This only became a problem after I got a new computer. The original email address no longer even exists. How can I access these hundreds of items?

I changed my email address a few years ago. I did not have any problems after this change until I got a new computer. Now I cannot play items that were purchased under the previous email. I entered the password that I used and it doesn't recognize it. I tried "forgot your password" in every combination possible. I never received any emails at the old email address. Now the old email address no longer even exists. How can I access these hundreds of items?

The old email address may well still be valid as your iTunes AppleID, however if you have no other email associated with that ID you clearly won't get any automated emails to it.
I still use an old defunct email for my iTunes AppleID.
Contact support here:
http://www.apple.com/support/itunes/ww/
You may want to try to manage the old ID here:
https://appleid.apple.com/
Use the original email address and password.
AC

Playing Music purchased under previous email account

I purchased music under an email account that no longer exists. When I try to play the music it still asks for the old email and password. I cannot recall the old password so therefore I cannot play any of my music. What is the work around for this? Thanks...

You can recover or reset the password for that account through this link:
https://iforgot.apple.com/

V 7.0.2 - Unauthorized to play music purchased with old email address acct.

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