V CAST APP PROBLEM/ DROID 4

I HAVE BEEN UNABLE TO ACCESS THE V CAST APP ON MY DROID 4 SINCE THE DAY I BOUGHT IT BACK IN MAY. WHEN I SELECT THE V CAST APP IT BEGINS TO LOAD AND AN ERROR MESSAGE APPEARS 'UNABLE TO VERIFY YOUR ACCOUNT-PLEASE CONTACT CUSTOMER SERVICE'. I CAN ACCESS ALL VERIZON APPS THROUGH GOOGLE PLAY SO I'M BEGINNING TO THINK THAT THE V CAST APP IS NO LONGER BEING USED BY VERIZON AND IT WAS PERMANENTLY INSTALLED ON THE DROID 4 BY MISTAKE.
ANYBODY HAVE AN ANSWER?

    Hello JBQUINN,
That sounds frustrating! I can assist with this application. There may be a block on the account that is preventing you from using the application. Have you tried to delete the VCast app and download it again? If the issue persists, send me a private message with your name and mobile number. I would be happy to review the account to see if there are blocks on your line. Looking forward to your message.
Thank you,
Lena A.
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