V04 and intermittent loss of connection whilst usi...

Question

In 3+ years with BT Vision I have had perhaps two V04 errors which were fixed with suggested re-boot.
In the last week I have had more than 10 and reboots don't fix the errors permanently. I get connection back but then get errors later or find the Vision services are not available. Watching film last week, the connection dropped about 10 times during the film.
I have run the Speedtest but have found the instructions and posted results to be totally inconsistent with the results I was getting.
For example, after performing Speedtest it asks what Connection Rate & IP Profile results I get - Speedtest doesn't give you these results, it gives download speed (Mbps), Upload speed (Mbps) & Ping Latency.
By clicking other options it then takes me to api.home site. This shows Bandwidth rate differently.
Mine was:
Bandwidth
448 / 8,128
However it then asks you to select if you are getting 'Connection Rate of more than 2016' or 'Connection Rate of less than 2016'. Which ever option you chose, it states: "It looks like your broadband connection is causing problems with your BT Vision On Demand service".
Then it asks you questions about microfilters and then finishes, so was of no use to me.
As my error is intermittent (but frequent) I am unclear how to progress this.

Answer 1

I suggest a phone call to the Vision Team. it may indeed be a problem with your BB speed.
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