V04 and maximum download speed - how do BT get awa...

I have been a BT Vision customer for only 1 week and all seemed well at first.
I moved to where I now live on the 1st November and my Total Broadband service was implemented on that date (I have had Total Broadband for many years at my previous address).
Today I have the dreaded "V04" message and a line sped check reveals a download speed of only 1230 kbps (with an apparent line maximum of 2000 kbps). What the heck is that about? Is this the 21st century or not?
I live in the middle of a state of the art city development literally next door to the new MediaCity in Manchester (soon to be home to the BBC) so I would have expected line speeds here to be as high as you could have got ANYWHERE
In addition, how does BT justify selling a product they must KNOW (based on the maximum line speed figure the speed test has thrown up) will not be useable
If there really are BT people on this forum, I would love some answers and not from someone in a Mumbai call centre who, whilst trying their best, is really just going through the scripted responses
Another day like this and frankly, BT can shove their box up their nearest junction box!

I take it from your post that On Demand was working?
If so and your line speed has now dropped then you need to report a line fault.
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