V04 error resolution is a pain

using the on demand function we get the V04 error message, I go to the site and im directed to the speedtest where i have to use the ethernet connection which I cant do because the modem is on a different floor, not to mention the whole site is lousy and hard to read, ive given up and gone to the room with sky tv, grumbel grumble

ken1000 wrote:
using the on demand function we get the V04 error message, I go to the site and im directed to the speedtest where i have to use the ethernet connection which I cant do because the modem is on a different floor, not to mention the whole site is lousy and hard to read, ive given up and gone to the room with sky tv, grumbel grumble
Hi and welcome.
I'm not aware one has to use an ethernet cable. Just run the speedtest using your normal connection. The one you use to view Vision. Then copy and paste the full results on here.
Rank - Mostly Harmless.

Similar Messages

BT Vision V04 error after upgrading to BT Infinity

The situation:
Before last Thursday we had a BT Internet ADSL account with BT Vision. Everything worked fine, although our download speed was only about 2.5Mb. On Thursday we were upgraded to BT Infinity. We now have very fast Internet access - around 35Mb download and 8Mb upload - but since the upgrade, BT Vision has stopped working. It reports a V04 error immediately whenever we try to watch any BT Vision on-demand programme or film, although BBC iPlayer on the BT Vision box still works fine.
We have called BT support about this, but they seem to think that our internet connection isn't fast enough to support BT Vision and there must be a problem with our line. We have pointed out that the internet speed is MUCH faster than it was before when everything was working fine (how can 35Mb be too slow when 2.5Mb was plenty fast enough?) but they can't seem to get past this and just want us to continually reboot the Home Hub and run speed tests on a PC. To make matters worse, the BT speed tester they want us to use never seems to work properly, and this only further convinces them that our line is too slow.
To give some idea of how "slow" our line now is, we can stream HD content from YouTube and BBC iPlayer on our PCs over wireless connections without buffering. Other speed testers such as www.speedtest.net currently report 37Mb down, 8Mb up, 15ms ping and 0% packet loss. As I mentioned before, even the BT Vision box itself has no problems streaming programmes from BBC iPlayer. So why have the other BT Vision services stopped working when we upgraded?
We thought we were actually making progress on Saturday, when we finally managed to get someone to check our account rather than blame our line speed or ask us to reboot the router yet again. We were then told that something called "quality of service" wasn't switched on, that they would switch it on and call us back either later that day or early the next day. But when the call eventually came this evening it was back to square one. "Has your broadband speed improved? Can we run a speed test?"...and BT Vision STILL doesn't work.
This is all getting very frustrating and slightly worrying. How do we go about getting our BT Vision service back and are we going to get our BT Vision subscription refunded for the time we are unable to access the service?
Has anyone else experienced a similar problem? Any advice on where to go from here would be appreciated!

We have now been without BT Vision on-demand services for a week and don't seem to be any closer to a resolution.
After more wasted hours of frustrating phone calls, being passed from department to department to department, fobbed off left right and centre and continually asked to reboot the Home Hub, we finally have somebody in the UK who appears to have taken ownership of the problem (we've been advised not to talk to anyone else). Three other BT support people had previously told us the problem was that QoS wasn't switched on, that they had now done so, and that the problem should now be fixed, but that turned out not to be true.
Now we are told that there is a "TRF" (I think) problem - something on our account hasn't been set up, so the BT Vision box can't communicate with the on-demand servers. We were told this was now fixed, but that it would take 18 hours to take effect. Over 24 hours later, nothing has changed and our support guy is now on holiday until the weekend.
Although I'm not the main account holder, and therefore not the person who has to deal directly with BT support on the phone, even I am getting annoyed with all this. I'm starting to get concerned that either BT Vision isn't actually compatible with BT Infinity (can anyone confirm they have this combination working?) or that BT are incapable of fixing this problem and we will have to cancel our BT Vision account. That would be a real shame, as it's an excellent service when it works, but there's no point in paying for a service that BT can no longer provide.
If anyone else out there has had a similar problem, how long did it take to get it resolved? Weeks? Months? What did the problem turn out to be in the end? Any more pointers on how we could possibly nudge BT support in the right direction?

NEW: V04 Error Code Support

If you get the V04 error message on BT Vision it means you may have a problem with your On Demand service. Slow broadband speed is usually the main cause.
Updated V04 error message support has now been launched to help with these problems, you can access this by clicking the link below. Follow the steps on screen to get advice on how to resolve:
Fixing V04 Errors on BT Vision
Check out this handy link for info and help with other BT Vision error codes
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - ‎01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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DO NOT GET BT VISION: V04 ERROR

Let this be a warning to anyone thinking of getting BT Vision or any other BT product.
I ordered BT Vision to go with the BT Infinity installed the previous week. The box duly came on the activation day (Friday). Unfortunately I was getting the V04 error from the off. However I thought it might take till midnight for everything to be active so I waited till the next day. Sadly it was still not working so I did all the things recommended on the BT support website to no avail. This was with both the Home Hub 3 and my Apple Time Capsule (which I had been using fine with the Infinity Modem). I had also run the BT Speedtest checker and was getting download of 35Mbps and upload of 8Mbps.
I rang BT Vision support to be told to do the same things I had already done. I was told it had been escalated and to expect a call back by midday. By 6pm I had still not received a call back so rang again and waited 15-20 minutes just to speak to someone. I was told that it was a broadband fault and that BT Wholesale would need to look at and I would get a ringback between 8-11am today. This window passed so I have rung BT Vision support again who took 30 minutes to answer then put me through to BT Broadband support who have told me there is no problem and now my call has exceeded 1 hour I am now in a queue to speak to BT Vision support again.
While I have no problem with things being faulty I do have a problem when I am repeated promised things that do not happen and then passed around departments, who are passing the buck, and don't know their backside from their elbow.
I was really reticent about going back to BT but Infinity is the only way to get a reasonable broadband speed in my area. Don't make the same mistake I have.

Evil_Dan wrote:
Let this be a warning to anyone thinking of getting BT Vision or any other BT product.
Hi Evil_Dan, Well I thought you'd discovered something sinister with the Vbox
I ordered BT Vision to go with the BT Infinity installed the previous week. The box duly came on the activation day (Friday). Unfortunately I was getting the V04 error from the off.
I had also run the BT Speedtest checker and was getting download of 35Mbps and upload of 8Mbps.
When you carried out the speedtest, did it present a QoS result?
Try watching an On demand title, stop it, wait a few mins and then run another test
You're looking for Assured rate test - if it isn't there, then chances are BT have forgotten to enable it - it's needed for Vision to work
-+-No longer a forum member-+-

BT Vision V04 error

We have been getting the V04 error for months now. We've had numerous engineers out, the last one being this morning. He has just said we are getting 2.4meg speed and so cannot see why we are unable to get the on demand.
The line is fine, we had a new home hub and still not working.
Can anyone help?!
Thanks
Helen.

Hi i have just used the 2nd link and the test results have come up this time....
Please can you let me know if these are good or bad!
Thanks
Helen.
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1823 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1823 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2720 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1087 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1087 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps

V04 Error.... Sticky thread didn't help :(

Morning all.
I got the V04 error for the first time yesterday morning (I've had BtVision since January) and I am still getting the error now.
I have followed the instructions in the sticky thread about V04 several times, along with turning the hub and vision box off seperately to each other and sadly it has made no difference.
BBC Iplayer works fine and I can download on my pc at the maximum line speed no problem, so I have no idea why this is happening.
We dont get much reception and so rely on On Demand to watch a number of programs, so would love to get this sorted as soon as.
Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
6338 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6338 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
IP Profile for your line is - 7167 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
I did a speedtest yesterday aswell, although I did not save it, that showed my upload was around 447Kbps.
Thanks in advance for any help.
Solved!
Go to Solution.

I tried the cable, hasn't made a difference sadly.
I redid the speedtest, no sign of an assured rate test during the speedtest, just the down and up.
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
Download Speed
6552 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6552 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8124 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 7167 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
340 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 340 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps

I have tried multiple times to install CC and muse only getting blank creative cloud screen (no error and in serious pain in the butt to uninstall) PLEASE HELP!!!!!!

I have tried multiple times to install CC and muse only getting blank creative cloud screen (no error and in serious pain in the butt to uninstall) PLEASE HELP!!!!!!

Geekysmooth please try the steps listed in Creative Cloud app doesn't open and hangs on spinning progress wheel - http://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html to resolve the current error which you are experiencing.

V04 error

Hi all,
I'm on the Unlimited package, but just today I've been getting a V04 error coming up. I've followed through all the online guides, had a brief call earlier on with tech support who think it may be a connection mismatch.
Is this a common problem, or something I can rectify myself? Waiting on a call back within 48 hours, just wondering if there was a way I could get around things in the meantime as I'd planned to watch a lot of stuff on demand tonight

There are three common causes of V04 errors:
1. BT have forgotten to enable QoS (quality of service) on the line. If you've had the service for a while, and it's always worked, then this probably isn't it. If you are a new customer then that's a possibility.
2. Your internet's too slow. It must be 2M or more. If it's slow or flaky, then Vision won't work. Check the connection speed reported by the home hub.
3. You are using powerline adaptors, and they are getting too low a speed. If the bottom light is green, that's good. Orange is good enough. Red is bad. If that's the problem, try different sockets (avoid extension leads, particularly ones with surge filters), or just get a long ethernet cable.

V04 errors again

Been geting V04 errors now 3 months but only after 10pm at night. 17mb connection 13mb throughput. No line problems. Everything has been changed except my silver box connected via SFSB and data cable to box now BT want to swop the box but its only after 10pm at night and i dont want to wait in for a day to swop the box for something thats not going to work. Anybody else had the same problems ?
Regards
Tally

Hi tally100,
Could run run a speed test after 10 pm and forward me the results please?
If you drop me in an email please using the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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First post!!! V04 error

Hello everyone
This is my first post on the forums, i bet you've heard this alot of times but yes i am getting a V04 error, ive tested the line speed afew times and its always around 5-7.5mbps
I managed to get through to the helpdesk and someone told me that QoS or quality of service was not enabled on my line???? And it would take 48 hours to fix...now that was either true or a very convincing technical excuse!! because its still not working! but even if there wasn't quality of service it still should work??
Any ideas???

VoD will not work at all and will always give you V04 if no qos. If it wasn't enabled then it takes 48 working hours and since this is a bank holiday weekend working hours will not have included friday, sat, sun or today.
What day did you call helpdesk? If it was say thursday then earliest it will work giving 48 working hours is wednesday any time up until midnight. If vod is still not working 48 working hours after you called heldesk then restart your vbox. Don't reset it though because you only get a limited number of resets per box before it locks the box. You should only ever do a factory reset if directed by the helpdesk.

V04 error message after 4 mths of trying

After 4 engineer visits, a new vision box and a new hh3 we still have problems with the error code v04. We have read the other posts regarding the same error problem and have done all the checks etc. We requested a lift and shift in the exchange last time but the engineer left us with the same problem as before stating we didn't need one. After doing the ADSL test results below we have an abnormal amount of errors showing.
Any advice would be greatly received.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days,
02:13:30
Downstream:
6.406 Mbps
Upstream:
448
Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex
A
Latency type:
Interleaved
Noise margin
(Down/Up):
3.3 dB / 25.0
dB
Line attenuation
(Down/Up):
42.7 dB / 23.0
dB
Output power
(Down/Up):
19.8 dBm / 12.5
dBm
FEC Events
(Down/Up):
267030197 /
1513
CRC Events
(Down/Up):
121567 / 1482
Loss of Framing
(Local/Remote):
0 / 0
Loss of Signal
(Local/Remote):
0 / 0
Loss of Power
(Local/Remote):
0 / 0
HEC Events
(Down/Up):
1591525 /
1495
Error Seconds
(Local/Remote):
17388 / 2411

Hi VDL14265,
Welcome to the forum. I'd be happy to look into this for you. I'll need your account info to get started.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

V04 error message

We got the V04 message for the first time this evening. Tried all the usual things on the help section and then called the helpline number, they ran a line test and apparently everything is fine so they said have to have an Engineer come round. Is there anything else I should try....
Oh and when I tried to do the speed test I got the following error: "The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider"
Debbie

The Engineer said everything looked fine when he ran the tests. I've just done it again and here are the results....
really appreciate your help.
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1486 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1486 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1862 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.11:18.76:78.16 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
356 Kbps
0 Kbps
448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 356 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps

Here we go again V04 error

Oh well is was good for a few days. The line appeared to be fixed but I'm getting the error again. The kids where enjoying the new film The mask and poof it was gone. I've reset and done all the necessaries but nothing. Looks like I'm never getting bt vision.
Solved!
Go to Solution.

i think this is what you need
Connection time
0 days, 03:02:16
Downstream
2,104 Kbps
Upstream
723 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 6.0 dB
Line attenuation (Down/Up)
47.3 dB / 24.9 dB
Output power (Down/Up)
3.2 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1053 / 20
HEC Errors (Down/Up)
568 / 0
Error Seconds (Local/Remote)
962 / 10
1. Product name
BT Home Hub
2. Serial number
0947002316
3. Firmware version
Software version 4.7.5.1.83 (Type B) Last updated Unknown
4. Board version
2.0B
5. ADSL uptime
0 days, 03:04:32
6. Bandwidth
723 / 2104
7. Data sent / rec’d
8.3 / 33.5
8. Broadband username
[email protected]
9. 01268636751
Connected
10. BT FON
Yes
11. Wireless network name (SSID)
12. Wireless connections
Enabled
13. Wireless security
WPA and WPA2
14. Wireless Channel
1
15. Firewall
Default
16. MAC Address
00:21:04:E5:1C:58
17. VPI/VCI
0 / 38
18. Line profile
Interleaved
19. Software variant
20. Boot loader

Xorg.conf resolution error resolution wont set.

hello i seem to be having troubles with my xorg.conf file.
Im trying to set my resolution
which is
1680x1050
here is the link to the exact monitor im using
http://www.amazon.com/Samsung-SyncMaste … B0013PSOT0
here is a paste bin of my xorg.conf output
http://pastebin.ca/1587420
My graphics card is a
Nvidia Corperation NV28GL (Quadro 980 XGL) (rev a1)
I got that from lspci | grep VGA
thanks for the help appreciate it.
And i also ran Xorg -config and nvidia-xconfig
not sure why i did not fix anything.
Isnt the configuration supposed to preconfigure the monitor for you?
Last edited by undergroundx (2009-10-01 08:21:24)

That doesnt make any sense i have Nvidia installed. I even asked in another post on which to install
This one here
http://bbs.archlinux.org/viewtopic.php?id=81087
and also
http://bbs.archlinux.org/viewtopic.php?id=81082
And when i did nvidia the first install around everything worked?
Not sure what else to do.
Here are my monitor specs
http://www.amazon.com/Samsung-SyncMaste … B0013PSOT0

V04 Error and complete ineptitude on BT's behalf

OK here is my BT vision experience:
I moved into a brand new house with my girlfriend on 25 September and ordered BT vision, broadband and phone the week after. I was given an installation and activation date of 24th October. On the 24th I plugged all the equipment in only to find that nothing worked. I phoned BT who said there was a problem at the exchange and it would all be activated on 30th October.
By this date my broadband was on but BT vision kept giving me the v04 message when I tried to play on demand movies so I phoned them back and was assured that the problem would be resolved in 24 hours. After 24 hours I phoned them back as I was still receiving v04 and could not play any on demand titles. This process repeated itself for about a week when I finally decided enough was enough and that I wanted to cancel the service. So I cancelled the vision but kept broadband and phone. I would also like to add that while I do not use my phone line, I have found my broadband service to be erratic at best and I continually have connection problems when playing PS3 games online.
Anyway at the end of November I decided that I would give BT another chance and ordered the vision service again as I was upgrading my broadband to unlimited and thought that an extra few quid a month for TV on demand would be good value.
On the 10th December I tried to play an on demand video and was greeted by the same v04 message. I promptly phoned BT and was told that my line speed was fine wait 24 hours and the service would be on. I continued to phone again and again daily for the next2 weeks, only stopping when Christmas arrived and was eventually told about something called quality of service and that it would be ordered on my line (I had also been told this in 16th December and it had been ordered then order was dropped). Anyway, it is now the 3rd of January and I have just phoned again only to have another line test and my problem remains unsolved. I would strongly urge anyone who is thinking of getting BT vision to go with another provider instead if you can get it in your area. They have everything that BT vision does and a much better broadband service. Unfortunately I cannot get it in my area.
I must have phone the technical help over 20 times now and am beyond cheesed off about the whole situation. I have also been double charged for my broadband last month and have been told that I will be charged for this months vision despite it not working and will have to phone for a refund when (or if) the service is activated.
I really cannot believe how BT have handled the situation and it has been over 3 months since my original order was placed but still they are not doing a single thing about getting me the service I am paying for.
Needless to say I have now decided that if it is not rectified within the next 48 hours I will be cancelling all my services and moving to another ISP.
Whilst I am aware that not all vision customers will face these problems, I can see from other posts though that many other people have and in order to save yourself the potential frustrations I have endured I would advise any potential vision customers to stay well away.

Hi CNev237930,
I'll be happy to lend a hand here and make sure that we get Vision sorted on your line once and for all.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

V04 error resolution is a pain

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