V04 errors again
Been geting V04 errors now 3 months but only after 10pm at night. 17mb connection 13mb throughput. No line problems. Everything has been changed except my silver box connected via SFSB and data cable to box now BT want to swop the box but its only after 10pm at night and i dont want to wait in for a day to swop the box for something thats not going to work. Anybody else had the same problems ?
Regards
Tally
Hi tally100,
Could run run a speed test after 10 pm and forward me the results please?
If you drop me in an email please using the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
Oh well is was good for a few days. The line appeared to be fixed but I'm getting the error again. The kids where enjoying the new film The mask and poof it was gone. I've reset and done all the necessaries but nothing. Looks like I'm never getting bt vision.
Solved!
Go to Solution.i think this is what you need
Connection time
0 days, 03:02:16
Downstream
2,104 Kbps
Upstream
723 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.3 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 6.0 dB
Line attenuation (Down/Up)
47.3 dB / 24.9 dB
Output power (Down/Up)
3.2 dBm / 1.1 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1053 / 20
HEC Errors (Down/Up)
568 / 0
Error Seconds (Local/Remote)
962 / 10
1. Product name
BT Home Hub
2. Serial number
0947002316
3. Firmware version
Software version 4.7.5.1.83 (Type B) Last updated Unknown
4. Board version
2.0B
5. ADSL uptime
0 days, 03:04:32
6. Bandwidth
723 / 2104
7. Data sent / rec’d
8.3 / 33.5
8. Broadband username
[email protected]
9. 01268636751
Connected
10. BT FON
Yes
11. Wireless network name (SSID)
12. Wireless connections
Enabled
13. Wireless security
WPA and WPA2
14. Wireless Channel
1
15. Firewall
Default
16. MAC Address
00:21:04:E5:1C:58
17. VPI/VCI
0 / 38
18. Line profile
Interleaved
19. Software variant
20. Boot loader -
If you get the V04 error message on BT Vision it means you may have a problem with your On Demand service. Slow broadband speed is usually the main cause.
Updated V04 error message support has now been launched to help with these problems, you can access this by clicking the link below. Follow the steps on screen to get advice on how to resolve:
Fixing V04 Errors on BT Vision
Check out this handy link for info and help with other BT Vision error codes
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.Hi Folks,
I am tidying up our sticky threads so have decided to archive a few more. The links of the Sticky threads that I am archiving can be found below, just encase you want to view these again.
New IP Channels - 28-02-2014
System update on June 23rd - Problems with accessing or playing on demand programmes - 20-06-2014
System update on June 24th - Problems playing On Demand programmes - 20-06-2014
Temporary issue with BBC iPlayer - Issue resolved - 21-07-2014
Problems receiving local TV Channels - 24-02-2014
Sky Sports 5 launch on Vision+ box - 11-08-2014
National Freeview Retune - 3rd September 2014 - 01-09-2014
BT Vision - Fresh New Look - 11-09-2014
ITV Retune on Monday 2nd February - 30-01-2015
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
DO NOT GET BT VISION: V04 ERROR
Let this be a warning to anyone thinking of getting BT Vision or any other BT product.
I ordered BT Vision to go with the BT Infinity installed the previous week. The box duly came on the activation day (Friday). Unfortunately I was getting the V04 error from the off. However I thought it might take till midnight for everything to be active so I waited till the next day. Sadly it was still not working so I did all the things recommended on the BT support website to no avail. This was with both the Home Hub 3 and my Apple Time Capsule (which I had been using fine with the Infinity Modem). I had also run the BT Speedtest checker and was getting download of 35Mbps and upload of 8Mbps.
I rang BT Vision support to be told to do the same things I had already done. I was told it had been escalated and to expect a call back by midday. By 6pm I had still not received a call back so rang again and waited 15-20 minutes just to speak to someone. I was told that it was a broadband fault and that BT Wholesale would need to look at and I would get a ringback between 8-11am today. This window passed so I have rung BT Vision support again who took 30 minutes to answer then put me through to BT Broadband support who have told me there is no problem and now my call has exceeded 1 hour I am now in a queue to speak to BT Vision support again.
While I have no problem with things being faulty I do have a problem when I am repeated promised things that do not happen and then passed around departments, who are passing the buck, and don't know their backside from their elbow.
I was really reticent about going back to BT but Infinity is the only way to get a reasonable broadband speed in my area. Don't make the same mistake I have.Evil_Dan wrote:
Let this be a warning to anyone thinking of getting BT Vision or any other BT product.
Hi Evil_Dan, Well I thought you'd discovered something sinister with the Vbox
I ordered BT Vision to go with the BT Infinity installed the previous week. The box duly came on the activation day (Friday). Unfortunately I was getting the V04 error from the off.
I had also run the BT Speedtest checker and was getting download of 35Mbps and upload of 8Mbps.
When you carried out the speedtest, did it present a QoS result?
Try watching an On demand title, stop it, wait a few mins and then run another test
You're looking for Assured rate test - if it isn't there, then chances are BT have forgotten to enable it - it's needed for Vision to work
-+-No longer a forum member-+- -
BT Vision V04 error after upgrading to BT Infinity
The situation:
Before last Thursday we had a BT Internet ADSL account with BT Vision. Everything worked fine, although our download speed was only about 2.5Mb. On Thursday we were upgraded to BT Infinity. We now have very fast Internet access - around 35Mb download and 8Mb upload - but since the upgrade, BT Vision has stopped working. It reports a V04 error immediately whenever we try to watch any BT Vision on-demand programme or film, although BBC iPlayer on the BT Vision box still works fine.
We have called BT support about this, but they seem to think that our internet connection isn't fast enough to support BT Vision and there must be a problem with our line. We have pointed out that the internet speed is MUCH faster than it was before when everything was working fine (how can 35Mb be too slow when 2.5Mb was plenty fast enough?) but they can't seem to get past this and just want us to continually reboot the Home Hub and run speed tests on a PC. To make matters worse, the BT speed tester they want us to use never seems to work properly, and this only further convinces them that our line is too slow.
To give some idea of how "slow" our line now is, we can stream HD content from YouTube and BBC iPlayer on our PCs over wireless connections without buffering. Other speed testers such as www.speedtest.net currently report 37Mb down, 8Mb up, 15ms ping and 0% packet loss. As I mentioned before, even the BT Vision box itself has no problems streaming programmes from BBC iPlayer. So why have the other BT Vision services stopped working when we upgraded?
We thought we were actually making progress on Saturday, when we finally managed to get someone to check our account rather than blame our line speed or ask us to reboot the router yet again. We were then told that something called "quality of service" wasn't switched on, that they would switch it on and call us back either later that day or early the next day. But when the call eventually came this evening it was back to square one. "Has your broadband speed improved? Can we run a speed test?"...and BT Vision STILL doesn't work.
This is all getting very frustrating and slightly worrying. How do we go about getting our BT Vision service back and are we going to get our BT Vision subscription refunded for the time we are unable to access the service?
Has anyone else experienced a similar problem? Any advice on where to go from here would be appreciated!We have now been without BT Vision on-demand services for a week and don't seem to be any closer to a resolution.
After more wasted hours of frustrating phone calls, being passed from department to department to department, fobbed off left right and centre and continually asked to reboot the Home Hub, we finally have somebody in the UK who appears to have taken ownership of the problem (we've been advised not to talk to anyone else). Three other BT support people had previously told us the problem was that QoS wasn't switched on, that they had now done so, and that the problem should now be fixed, but that turned out not to be true.
Now we are told that there is a "TRF" (I think) problem - something on our account hasn't been set up, so the BT Vision box can't communicate with the on-demand servers. We were told this was now fixed, but that it would take 18 hours to take effect. Over 24 hours later, nothing has changed and our support guy is now on holiday until the weekend.
Although I'm not the main account holder, and therefore not the person who has to deal directly with BT support on the phone, even I am getting annoyed with all this. I'm starting to get concerned that either BT Vision isn't actually compatible with BT Infinity (can anyone confirm they have this combination working?) or that BT are incapable of fixing this problem and we will have to cancel our BT Vision account. That would be a real shame, as it's an excellent service when it works, but there's no point in paying for a service that BT can no longer provide.
If anyone else out there has had a similar problem, how long did it take to get it resolved? Weeks? Months? What did the problem turn out to be in the end? Any more pointers on how we could possibly nudge BT support in the right direction? -
@Why is it when I go to open a file in Photoshop cc I get a "Could not complete your request because of a program error". I have uninstalled and re-installed software, It works for a short time then I get that error again when i go to open a file. Thank you!
Without proper system information and other details like what files you work with nobody can tell you much. From corrupted prefs to issues with your PS swap file to actual problems with the fiel storage this could be anything.
Mylenium -
We have been getting the V04 error for months now. We've had numerous engineers out, the last one being this morning. He has just said we are getting 2.4meg speed and so cannot see why we are unable to get the on demand.
The line is fine, we had a new home hub and still not working.
Can anyone help?!
Thanks
Helen.Hi i have just used the 2nd link and the test results have come up this time....
Please can you let me know if these are good or bad!
Thanks
Helen.
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
1823 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1823 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2720 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
2. Assured Rate Test: -provides background information.
Download Speed
1087 Kbps
0 Kbps
600 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1087 Kbps
For your connection, the acceptable range of speeds is 576-600 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 600 Kbps -
V04 Error.... Sticky thread didn't help :(
Morning all.
I got the V04 error for the first time yesterday morning (I've had BtVision since January) and I am still getting the error now.
I have followed the instructions in the sticky thread about V04 several times, along with turning the hub and vision box off seperately to each other and sadly it has made no difference.
BBC Iplayer works fine and I can download on my pc at the maximum line speed no problem, so I have no idea why this is happening.
We dont get much reception and so rely on On Demand to watch a number of programs, so would love to get this sorted as soon as.
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
6338 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6338 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
IP Profile for your line is - 7167 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
I did a speedtest yesterday aswell, although I did not save it, that showed my upload was around 447Kbps.
Thanks in advance for any help.
Solved!
Go to Solution.I tried the cable, hasn't made a difference sadly.
I redid the speedtest, no sign of an assured rate test during the speedtest, just the down and up.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6552 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6552 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8124 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 7167 Kbps
2. Upstream Test: -provides background information.
Upload Speed
340 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 340 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps -
I am loading 0material_attr, getting error again and again
Hi Guru's
I am loading 0material_attr, getting error again and again as mentioned below:
Error message from the source system
Diagnosis
An error occurred in the source system.
System Response
Caller 09 contains an error message.
Further analysis:
The error occurred in Service API .
Refer to the error message.
Procedure
How you remove the error depends on the error message.
Note
If the source system is a Client Workstation, then it is possible that the file that you wanted to load was being edited at the time of the data request. Make sure that the file is in the specified directory, that it is not being processed at the moment, and restart the request.
please anybody help me in this regard.Hi Manna,
goto the path Environment -> Transact. RFC -> Source System as mentioned in the error. It will ask for source system ID & password. Enter & login. check if anything is struck over there. If so, execute it manually or press F6.
You can also check SM58 trans for tRFC in BW system. If it is in Red, execute it manually.
You can also refer the below thread:
Missing data packages for PSA Table (BI 7.0 2004s)
Hope it helps & resolves your issue!
Regards,
Pavan
Edited by: PavanRaj_S on Jan 17, 2011 5:05 PM -
So I'm trying to build a rather large DVD and I'm getting the dreaded Internal Muxer Error. I've read through the other threads asking for help with this problem and turned up nil so far. Hopefully someone can help me ASAP as I'm fast approaching a deadline.
The backstory...I had 23 DVDs that were submitted for a film festival. My job is to create one DVD melt that can serve as a screener for the judges. I used Cinematize 2.0 to extract the .m2v and .aif files for what was to go on the screener. I converted the .aifs to .ac3 with Compressor. Each is about 10 minutes or less. The total size of all the files is 8.69 GB when viewing info in Finder.
When added to DVDSP the total disc size actually says 9.5 GB. I have 2 tracks, with each having about half the clips, so 14 clips and 11 chapters in track 1 and 12 clips/12 chapters in Track 2. I have two menus that link to each of the chapters. Two VTS folders each with a menu and the track it links to.
I know I can't fit the reported 9.5 on a dual layer disc (i have the proper media and drive) but I wanted to create a build of it and then use DVD2oneX2 to shrink it down so it would fit on a Dual Layer DVD+R. Since my build keeps cancelling at about 14% I haven't even gotten this far. I tried eliminating all the chapter markers and that didn't help. Have dumped the PAR folders, nada. Fix invalid markers on build is checked in Prefs. Assets on external firewire, have built to both external and interal with same results. Here is the log:
Starting DVD Build AXE_SCREENER...
Compiler Initializing...
Precompiling Project AXE_SCREENER
Compiling VMG Information...
Created 7 PGCs in VTSM1
Created 6 PGCs in VTSM2
Created 8 PGCs in VMG.
2 Menu(s) will be created...
Compiling Menu PGCs...
Compiling Menu#1 (Menu 1)...
Writing VIDEO_TS.VOB
Compiling Menu PGCs...
Compiling Menu#2 (Menu 2)...
2 VTSs and 2 Titles will be created...
Compiling VTS#1 (Track 1)...
Muxing VTS011.VOB
Internal Muxer Error
Build cancelled
Please help! Thanks in advance!I've begun the process of eliminating assets to find a potentially corrupt one. So far I think I've localized it. It cancels on the 4th chapter, which is the 5th clip in the timeline. After that everything builds okay, so I know there are no problems in my second VTS.
What's the best approach to fix my problematic asset? Hopefully after I do that there won't be other corrupt assets further down the timeline that I find out about. I guess I could add all the other ones in there and see if it builds okay, then I would know if it was completely isolated to that asset. Will try that now and hope it works! I'll be up all night, so if anyone is around, please chime in, thanks!
EDIT: I put my other assets in, minus the 4th one which I think to be corrupt, and it gave me the error again. Now I think that perhaps its not that asset, but anything beyond that certain point on the DVD. What kind of problem might I be having in a specific point on the Track? I know I read earlier something about faulty GOP structure/boundaries and an easy way to fix them. FWIW, the point in the timeline that the build can't seem to get past is around 00:30:48:07. I know frames are irrelevant in DVD spec, but the more info the better I guess.
EDIT #2: Ugh, I just tried making the track ~equal to the length of the failed build, but only using the assets that were in the timeline that built successfully (AKA known to not be corrupt). It cancelled. This gives credence to the idea that its that particular point in the timeline causing the issue and maybe not the assets afterall. Hopefully I've narrowed it enough for someone to swoop in with a fix. hopefully. -
I tried to compile the SDL port, but i got an Undefined sym error again..
I tried to compile the SDL port, but i got an Undefined sym
error again, like in an other project yestarday.. Maybe the problem
is not with alchemy but me? Any Tips?You just use FlashCS4?The first thing you need to check
quote:
Posted By: joesteele (Member)
Alchemy is a technology preview and its features are not
supported in the FlexBuilder or Flash authoring environments yet.
This issue looks like it is caused by interaction between the Flash
CS4 compilers optimization pass and Alchemy-specific bytecodes.
Checking the "Export SWC" option skips this optimization pass and
avoids the problem. Be aware that this issue impacts other tools
which can generate SWCs containing Alchemy-specific bytecodes (e.g.
Haxe).
Describe the problem in more detail, you can copy and paste the
error message directly as it is. -
Hi all,
I'm on the Unlimited package, but just today I've been getting a V04 error coming up. I've followed through all the online guides, had a brief call earlier on with tech support who think it may be a connection mismatch.
Is this a common problem, or something I can rectify myself? Waiting on a call back within 48 hours, just wondering if there was a way I could get around things in the meantime as I'd planned to watch a lot of stuff on demand tonightThere are three common causes of V04 errors:
1. BT have forgotten to enable QoS (quality of service) on the line. If you've had the service for a while, and it's always worked, then this probably isn't it. If you are a new customer then that's a possibility.
2. Your internet's too slow. It must be 2M or more. If it's slow or flaky, then Vision won't work. Check the connection speed reported by the home hub.
3. You are using powerline adaptors, and they are getting too low a speed. If the bottom light is green, that's good. Orange is good enough. Red is bad. If that's the problem, try different sockets (avoid extension leads, particularly ones with surge filters), or just get a long ethernet cable. -
V04 error resolution is a pain
using the on demand function we get the V04 error message, I go to the site and im directed to the speedtest where i have to use the ethernet connection which I cant do because the modem is on a different floor, not to mention the whole site is lousy and hard to read, ive given up and gone to the room with sky tv, grumbel grumble
ken1000 wrote:
using the on demand function we get the V04 error message, I go to the site and im directed to the speedtest where i have to use the ethernet connection which I cant do because the modem is on a different floor, not to mention the whole site is lousy and hard to read, ive given up and gone to the room with sky tv, grumbel grumble
Hi and welcome.
I'm not aware one has to use an ethernet cable. Just run the speedtest using your normal connection. The one you use to view Vision. Then copy and paste the full results on here.
Rank - Mostly Harmless. -
Hello everyone
This is my first post on the forums, i bet you've heard this alot of times but yes i am getting a V04 error, ive tested the line speed afew times and its always around 5-7.5mbps
I managed to get through to the helpdesk and someone told me that QoS or quality of service was not enabled on my line???? And it would take 48 hours to fix...now that was either true or a very convincing technical excuse!! because its still not working! but even if there wasn't quality of service it still should work??
Any ideas???VoD will not work at all and will always give you V04 if no qos. If it wasn't enabled then it takes 48 working hours and since this is a bank holiday weekend working hours will not have included friday, sat, sun or today.
What day did you call helpdesk? If it was say thursday then earliest it will work giving 48 working hours is wednesday any time up until midnight. If vod is still not working 48 working hours after you called heldesk then restart your vbox. Don't reset it though because you only get a limited number of resets per box before it locks the box. You should only ever do a factory reset if directed by the helpdesk. -
I do the same that is instructed in "If you have never synced your device with iTunes ".Everything works fine and itunes start restoring it and updating my ipad.But after 5 mints , same error again appears on itune screen.And also ipad goes into same disabled postion.What should i do ? Somebody help please.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Some users have reported as many as 8 or 9 attempts were necessary before success.
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.
Maybe you are looking for
-
my son recently was playing with my iphone on the concrete and he was rubbing my white iphone 5 against it. Now that it is in bad condition. Will my applecare plus cover that and replace me with a new one ?
-
Clearing out multiple email from iphone at one time
Is there an easier way to delete or empty the multiiple mail from an iphone? I just got this phone & after synching with my laptop, it says there are over 6,000 messages. With my blackberry, all I had to do was hold the caps button while I scrolled &
-
Dear, I have found on http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=4082705 "Interrupting a thread that is not alive need not have any effect." and this for interrupted and isIinterrupted: "A thread interruption ignored because a thread was not
-
16x9 - Nest and distort or is there a better way to convert?
I'm trying to figure out the best way (quality wise) to burn 16x9 footage to DVD. I nested my final sequence in FCP, distorted it (-33.3), rendered it, exported it out of FCP via Compressor, authored it in DVD Studio Pro and burned it. Is another pro
-
LG GSA-E10L Super Multi DVD Rewriter for iMac???
I need to install a newer version of Mac OS on the old iMac I have to use. The problem is that my iMac is not equipped with DVD drive, and the instalation software is on DVD disk. A friend of mine has offered to lend me an external DVD drive: LG GSA-