V10.1.5 upgrade - Adobe PDF printer issues - font embedding

Hi,
Accepted the 10.1.5 (Acrobat Standard) upgrade. Have started having "Adobe PDF" printer failures with MS Outlook 2010: Font embedding issues.
Is there a setting somewhere I need to tweak to tell it to substitute with another font when it runs into licensing issues?
I've re-installed CutePDF as a workaround, but would prefer to use the Adobe printer.
save-as-filename.log:
"%%[ ProductName: Distiller ]%%
%%[ Error: LucidaSans cannot be embedded because of licensing restrictions. ]%%
%%[ Font vendor (B&H) does not permit this font to be embedded in PDF. ]%%
%%[ Error: invalidfont; OffendingCommand: xshow ]%%
Stack:
500
/l
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%"
Regards,
JD

In the settings file you should be able to set to continue even if the embed fails. In that case, I think you will simply have the PDF without the one font being embedded. You can also set to never embed it in the settings file (if you can find it on your system).

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I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

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Hello.
Suddenly I was not able to print Office 2013 files / Autocad files / Internet Explorer pages directly to Adobe PDF Printer anymore on my WINDOWS 7 Ultimate x64 sp1 computer.
I have tried to uninstall and reinstall Acrobat X Pro, but the issue was not resolved.
Neither after updating to the latest version (10.1.9).
When I try to print from any software (Office 2013 / AutoCAD 2012 / Others), are displayed two windows:
a) the first one named "Printing (not responding)", with the information: "now printing the file..."
b) the second one named "Save PDF File As", to where I do not have access to the filename fied to insert it neither to click the "cancel" button to abort the print dialog. It seems that this window is not active.
I have to click on the red "X" button on the first window to shutdown the application. Here is the error dialog I got:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: EXCEL.EXE
Application Version: 15.0.4551.1510
Application Timestamp: 528bece9
Hang Signature: c8e1
Hang Type: 32
Waiting on Application Name: acrotray.exe
Waiting on Application Version: 10.0.0.396
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Hang Signature 1: c8e100fcd630e6760c7abd2fba3f982e
Additional Hang Signature 2: ae17
Additional Hang Signature 3: ae17043737b8c27016deab1151342ddf
Additional Hang Signature 4: c8e1
Additional Hang Signature 5: c8e100fcd630e6760c7abd2fba3f982e
Additional Hang Signature 6: ae17
Additional Hang Signature 7: ae17043737b8c27016deab1151342ddf
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http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
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Can anyone help me restoring this feature?

The reinstall is typically the last ditch effort to do. The first step is Help>Repair and Help>Updates. As far as Office 2013, the PDF Maker of AA X is not compatible and you can only print. In your list of errors it showed a problem with AcroTray.exe. As a first step, go to the print and select print-to-file. The file will be a PS file (maybe with a PRN extension). Once the printer if finished, open the file in Distiller to complete the process. If that is successful, then the problem is with AcroTray. Check your running tasks to be sure AcroTray is indeed running. If not, that is likely the problem. If it is, then restart it (it is located in the Acrobat folder). AcroTray provides the interface between the PS creation and Distiller to automate the process of creating the PDF.

Print to Adobe PDF printer from IE 7 crashes computer

I apologize if this has already been answered somewhere in this forum, but I could not find mention of it....I have several users inside my company and out that are having issue with printing to the Adobe PDF printer from a webpage viewed in IE 7...the computer inevitably locks up and requires a restart. It seems to vary based on the version of Acrobat or Reader they have installed, but am wondering if anyone knows of the cause and resolution? It would seem to be a battle of Microsoft Operating System versus Adobe. Most users are on Windows XP Professional, using Adobe Acrobat and Reader 8 or better. Those with 6 do not appear to have issue.
Have been circling around this problem for a month now....any help much appreciated!

I think it's time to upgrade. 64-bit systems weren't much in use at the time of Acrobat 8.0.

How do I deal with "Acces Denied" error when trying to print to Adobe PDF printer driver

Windows 7 64 bit OS (updated)
Adobe Acrobat XI (11.0.06.70)
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What are the best practices for addressing the Access Denied and inability to print problems I've encountered?
Thanks for any help you can provide in sorting out this problem.
Best,
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I have been having the exact same problem with Adobe Acrobat X. I have uninstalled and reinstalled numerous times and applied all the latest updates. Every time I try to print ANTHING to the Adobe PDF print driver, the software hangs (MS Office, webpage, or other programs). When I finally kill the process using Task Manager, I find the little "Access Denied" box. This has been happening for nearly one year. I have limped along since I have other computers to use. I have attempted to find answers on this forum in the past, and no one seems to have a clear answer to the problem.
I, too, was tempted to upgrade to XI, but Matt's post settled the matter, since it did not help him.
I am using Win 7 Home (64 bit) and until this issue started, I have had no problem with AA X.
Where are the Adobe experts when you need them? Please help us.

Adobe PDF Printer (Acrobat Pro 9.3.2) causes Print Spooler crash on Windows 7 64-bit

We have recently upgraded our office to Windows 7 64-bit. This upgrade has been very smooth with the exception of Adobe Acrobat 9 Pro. We are running Acrobat 9.3.2, I know there are a couple of additional updates available but they do not fix this issue if installed.
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I've Googled a lot around this subject and I can see that I am not the only one with this issue, however there don't seem to be any solutions out there. This issue is widespread across our organisation and I would greatly appreciate any constructive suggestions on finding a resolution.
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PS: I have instructed our users on the "Save as PDF" option provided in Office 2010, but I don't think that is used all the time, and the PDF printer is there only option in other applications (IE for example).
Anybody had this issue and found a fix?
Thanks,
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Adobe PDF Printer disappearing after 9.4.2 update

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Since then the Adobe PDF Printer is no longer available among my printer options. That is for all applications: Adobe Acrobat, InDesign, Preview or ArchiCAD 14.
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Ditto...
This is a whole lot of pain unfortunately. I am sitting here lamenting why oh why did I upgrade?? But then it can only improve right? Whats the harm? Surely this will make things better? After all, it didn't really point out that the Acrobat Printer would no longer be available. I will never again do an upgrade on Acrobat as it has done this to me before previously and it was a pain to sort out!
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Going to be a long night!
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Adobe PDF printer - Programmatic Control

Hi,
I have an MS Access 2007 application that has been using an Adobe printer to create PDF files. It's been working for several years on XP machines but since the PC's where upgraded to Windows 7 64 bit and MS Office 2010 32 bit it has stopped working.
The version of acrobat and distiller is 9. I used the registry change to specify the filename I was creating as described in the Distiller9APIReference guide http://www.adobe.com/content/dam/Adobe/en/devnet/acrobat/pdfs/Distiller9APIReference.pdf page 15/16
ie:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Distiller\PrinterJobControl]
"C:\Program Files\Windows NT\Accessories\wordpad.exe" =
"c:\MyPDFoutputFileName.pdf"
Originally I could specify the PDF file to create and then wait for it to be created before moving the file onto the server. Now even though the registry appears to be amended as before the user is now being prompted for a file name.
I printed to the Adobe PDF via word and notepad and they appear in the same registry, so I've assumed its not a 32 bit/64 bit registry issue.
Sadly I wasn't responsible for the previous or current installation of the adobe products so have no idea what might be different between then. The printer name did change from Adobe to Adobe PDF if that makes any difference however I have changed the code to call the new printer.
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The solution was with the registry after all.
For those who may encounter a similar issue look at http://stackoverflow.com/questions/2075104/bypass-adobe-pdf-printer-savefileas-prompt

How to allow domain users to customize Adobe PDF printer page size in Printer Preferences

Hi
I am able to customize Adobe PDF printer page size in Printer Preferences in admin login but not able to customize Adobe PDF printer page size in domian users login...
can I have a solution to customize Adobe PDF printer page size in domin user login

WOW! I was amazed to see that within minutes of posting my initial thread, I tried something that works.
Apparently, the only way is will actually convert is if you select the regular Print option in the File tab. Then, change the Printer to Adobe PDF & the Paper Size to 11x17. It also worked for 36"x48" becuase I created a custom size named "Poster", so I changed the paper size to Poster & it worked!
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How do I install a Adobe pdf printer?

Upgrade from Acrobat Pro X to Pro XI destroyed my prior Adobe pdf printer. How do I reinstall the printer instance without reinstalling Acrobat XI?
I found a reply for an earlier version of Acrobat, but I have no interest in installing the PDF printer into \Desktop or \Documents. Whatever it said to do didn't work and I've received no reply to my question posted on that old thread.
So, how do I recreate the Adobe PDF printer, and, how do I do so while selecting where I want the .pdf files to be located?
Thanks in advance for help

What OS are you running? If it is a version of Windows, is it 32 or 64 bit? Are you using 11.0.0? Did you reboot after the install? If you did not reboot, then do that first. The next step is to run a repair and then do the updates (XI is currently at 11.0.03). Both the Repair and the Updates can be run from the Help menu.

Adobe pdf printer save dialog box opens in the background - progress bar shows Not Responding

I have two users who have Acrobat X Pro version 10.1.4 that are experiencing the same things. First, one person just changed laptops and the new one has a fresh Windows 7 Enterprise X64 image and new installation of Adobe Acrobat X Pro. When he used the pdf printer for the first time(after opening the program and accepting the license agreement) he was in MS Excel '07 and chose file>print>Adobe PDF and then the progress bar came up and then showed not responding. After he did this a couple of times with me standing there I noticed that the save dialog box was opening in the background because I could see the icon blinking on the taskbar. He said that his old computer never did this and that it would always open up and ask where to save the file and never show 'not responding' on the progress bar. The other person having the same issue is running the same version but she has had the program installed on her machine for a few months and an older version on before that.
Is there a way to make the dialog box show as soon as you print to the Adobe PDF printer? What is causing this? Is there another way to create a pdf from MS Office like the add-on?

I have two users who have Acrobat X Pro version 10.1.4 that are experiencing the same things. First, one person just changed laptops and the new one has a fresh Windows 7 Enterprise X64 image and new installation of Adobe Acrobat X Pro. When he used the pdf printer for the first time(after opening the program and accepting the license agreement) he was in MS Excel '07 and chose file>print>Adobe PDF and then the progress bar came up and then showed not responding. After he did this a couple of times with me standing there I noticed that the save dialog box was opening in the background because I could see the icon blinking on the taskbar. He said that his old computer never did this and that it would always open up and ask where to save the file and never show 'not responding' on the progress bar. The other person having the same issue is running the same version but she has had the program installed on her machine for a few months and an older version on before that.
Is there a way to make the dialog box show as soon as you print to the Adobe PDF printer? What is causing this? Is there another way to create a pdf from MS Office like the add-on?

Adobe PDF Printer not showing -- no fix found yet

The Adobe PDF printer is no longer showing on a system in the office. It's running Windows 7 Professional x64. The Adobe Acrobat version is Pro X.
I have tried litereally everything I could find here in the forums and elsewhere, including uninstall, clean-up (using the Adobe tool), reinstall, maually printer install attempts (failed), manual removal of all printer ports relating to Adobe PDF documents etc. Nothing worked.
Adobe Acrobat itself is working perfectly fine, but the PDF printer is not showing anywhere, or working. I had to install an alternative for now (PDF Creator), but obviously that's not an acceptable solution. The issue started, I believe, after some tax software package was installed that had its own PDF printer. The software has since been removed, and all troubleshooting has taken place after.
System restore is also no option, since it doesn't go as far back.
If anyone has any further suggestions, it would be very much appreciated. I am an IT professional, I'm comfortable with registry rediting or similar if that is what it takes, I'd just like to find a fix, and so far I've exhausted everything I could find (including Experts Exchange).

Try this process. If you get any errors then screenshot them and post them back to the forum.
Try this to add Adobe PDF printer manually on Windows 7.
If windows 7 is Enterprise or better edition: (Admin rights required)
Start>search for printmanagement.msc and open the print management module
Expand the print server and expand the computer name to see availbale printers, drivers and printer ports.
- from printers ensure there's no Adobe PDF printer, if there is delete it
- go to ports and delete the PDF ports (the ones ending in *.pdf)
- go to drivers and delete the PDF converter.
Take note if any errors occur, but continue with the following steps regardless.
If on windows 7 home edition, just goto start>Devices and Printers and ensure PDF pritner is not listed.
Then open the registry (if any erors deleting these keys happen, see below)
1: go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers
delete any adobe PDF printer subkey present
2: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
delete the PDF port monitor if present
3: go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
again delete and pdf printer subkey
If any erros occur, you need to set the owner of the key to the currently logged in admin user, then ensure that user has full control.
Do this by right-click the key and selecting permissions, clicking on advanced, then the owner tab.
Once all that has been done, open a command line as administrator.
Copy and paste the following commands in order
1: net stop spooler
2: rundll32.exe setupapi.dll,InstallHinfSection AdobePDFPortMonitor 128 C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf
3: net start spooler
4:rundll32.exe printui.dll,PrintUIEntry /if /b "Adobe PDF" /f "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\AdobePDF.inf" /r "Documents\*.pdf" /m "Adobe PDF Converter"
That should set back the pdf printer.

Unable to find Adobe PDF Printer

I am trying to convert a Word document into a PDF by right-clicking on a Word document and telling it to Convert to Adobe PDF. I keep getting the error message "Unable to find "Adobe PDF" printer or "Acrobat Distiller" printer. Do you want to run the installer in repair mode?" I try to run the repair mode and it'll run the repair mode, but nothing changes. Also, I used to have an Adobe tab in my Microsoft Word program but that is gone. All of these problems started when I got a new computer that is running Windows 7. Any idea on how to fix this? Right now I'm having to use PDF Complete, but I'd rather use my Adobe!

No, but you might have to do some work to get AA8 to work on your system. The first step is to update it, currently at 8.3.1 (you have 8.0.0 that may be your issue). AA8 is not certified for use on Win7, but several folks have been successful getting it to run. However, you might run into hickups at times even if it does run. In the meantime, try opening the document in WORD and printing to the Adobe PDF printer. If that works, you at least have a production method.
The next step is to figure out why PDF Maker is not working. For this, open the document in WORD and see if the Adobe menu appears. In WORD 2007 it will likely be the right most menu item named Acrobat (that is on my WORD 2007 system with AA8, though this is a VISTA machine). If that menu does not appear, then the Adobe macro in WORD needs to be enabled.
If the printer is not running, then further work is needed. Let us know what the current status is and then we can go from there.

Adobe PDF Printer

Hi,
I have recently deployed a network wide update of Acrobat 8.2.3.
This deploy consisted of an entire un-install (of 8.2.1 or older) and re-install of a customized 8.2.3
Since then users have reported having Adobe PDF printer gone missing. I have visited the desktops and in fact many of the machines lost the PDF printer.
Things I have done to fix this:
- add the framedyn.dll to c:\windows\system32 and then run a repair
Any ideas on what might have caused this?
Would there be a way to fix the printing issue via a package instead of doing this manually?
Thanks,
Mike

From: <[email protected]> | I am using Adobe 8.1.3 Pro and have come across and issue that when I try and convert | large documents of over 100 pages it will take upwards to 30min's to print. While | smaller documents of around 50 pages print in about 1-2 minuets | Is there anything I can do to change this? I have tried adjusting the quality of the | print, but that does not seem to make any difference in the time it takes for the job | to complete. It could be a memory issue and data to disk swapping that is slowing down the PDF creation process. Look at the hard disk activity light and see if it is constantly on or flashing rapidily throughout the creation process. -- Dave http://www.claymania.com/removal-trojan-adware.html Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp

Adobe PDF printer 'printing' garbage characters

Acrobat Professional v9.5.0 (Acrobat reports there are no updates available)
Windows 7 Home Premium 64-bit
I print from various applications and web pages to my 'Adobe PDF' printer to save things as PDF files.
Over the last several months, I have begun to have issues with printing to my Adobe PDF printer. This issue happened twice just yesterday, actually.
I will be looking at a web page, and choose to print it to PDF (a purchase receipt for example). I supply the filename and choose to print, and Acrobat will bring up the newly created PDF and it will have garbage characters in various places.
If I try printing it to PDF again, I get the same results.
However, if I print the item to Microsoft XPS format, it works just fine and all the characters are readable.
I don't know what to do. I saw an article about embedding the fonts, but it appears that all the standard 'web safe fonts' are already set to be embedded in PDF files via distiller (if that is what is actually doing the printing to create the PDF). If I have to choose more fonts to embed into the PDF, it seems to be extremely difficult to determine what fonts are being used by each site or application and choosing them all manually to be embedded in the files.
Surely there has to be a simpler solution to this issue.

I too had this annoying issue, usually printing from https sites, although the site address may be coincidental.
What worked for me was:
Select Print
In the print dialog box, select Adobe PDF and then Preferences.
In the Printing Preferences dialog box the tab should be Adobe PDF Settings
Uncheck the box next to Rely on system fonts only; do not use document fonts
Select OK
If the box is already unchecked, it might be caused by something similar. This worked so I went no further. I have not yet checked to see if this must be done each time or how to make it default.

V10.1.5 upgrade - Adobe PDF printer issues - font embedding

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