V13 elements says "Has stopped working"... Windows cannot find fix.

V12 works fine.

robertl
What computer operating system?
At the onset, determine if the problem exists with or without the antivirus and firewall(s) disabled.
Did you ever get into a 13 project before the "has stopped working" message appeared?
Did you have time to work with the program so that you could update 13 to 13.1? Did the "has stopped working" message
appear after you updated 13 to 13.1?
If you have Premiere Elements 12/12.1 installed on the same computer as 13/13.1 and 12 is working and 13 is not,
then I would suggest the following
1. Delete the Adobe Premiere Elements Prefs file and, if that does not work, delete the whole 13.0 Folder in which the
Adobe Premiere Elements Prefs file exists.
Assuming Windows 7, 8, or 8.1 64 bit
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
13.0
and in the 13.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Make sure your computer is not set
up to hide files, folders, and drives.
2. If deletion of the Adobe Premiere Elements Prefs file or the whole 13.0 Folder in which the Prefs file exists does not
resolve the problem, then go for
a. Uninstall, the usual Control Panel route
b. followed by free ccleaner run through (regular cleaner and registry cleaner parts) CCleaner - PC Optimization and Cleaning - Free Download
c. followed by reinstall with antivirus and firewall(s) disabled.
Please review and consider, let us know the outcome, and then we will decide what next.
Thank you.
ATR

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taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
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2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
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Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
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V13 elements says "Has stopped working"... Windows cannot find fix.

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