V5-571p keyboard issue when switching profiles

It seems like after I upgraded to 8.1 a few months ago, the physical keyboard on my laptop found a bug. It works just fine until you try to switch profiles, then it stops working. I'm unable to key in any characters using the physical keyboard, but the touchscreen board works. If I try to switch profiles, then restart the machine, the keyboard then magically works again for that profile - - - until I try to switch again. Every time we want to switch users, we're forced to restart the machine. Very troublesome. Who can help a guy out?

I have to tell you - I've just been living with this problem since it began. I'm really at my wits end with it. I upgraded my machine to Windows 10 two days ago. IT SOLVED THE PROBLEM FOR ONE DAY. As soon as a forced update came down, this started happening again. I seriously looked all over for the solution the other poster here has provided, but there is nothing in the regions>administrative section that controls keyboards except for what language I'm trying to use. Here's a screenshot of what I see. WHAT AM I MISSING? 

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