V570 Not shutting down fully

I have an issue with my laptop, a Lenovo V570 (processor: Intel(R) Core i5-2410M CPU @ 2.3GHz, 6GB RAM, 64 bit) running windows 7 home premium that I need some advice with if possible. When I shut down it does what it should do, ie: log off, turns the screen off, but does not shut down completely as the fan stays on and the power button remains lit until the battery runs flat. I have to push and hold the power button for about 6 seconds to force it to shut down completely. I don't get any error messages on shut down or on start up. These are the things I have tried: 
I restored my laptop to an earlier date before the problem started
Took the battery out for an hour or two
Restarted without the battery, just power cable plugged in and shut down
Started in safe mode and tried to shut down but the computer froze (I tried this 3 times)
Tried to do a clean boot with msconfig.exe but when I try and make changes in the system configuration as recommended by the Microsoft instructions my computer freezes and tells me msconfig.exe is not responding (also tried 3 times).                                                                                                                                                                                        All the above have not solved the problem, does anyone have any other suggestions for me?

Swahili,
This is a really odd problem.  I working on something similar on an X200 with Win 7 except that in my case it will shut down completely and power off, however suspend and hibernation do not work as intended - they blank the screen but the fan and system continue to run.  I'm still working on it - I've tried updating all Lenovo and Windows updates, with focus on BIOS and Power manager, reloaded BIOS defaults, etc.   I may try swapping in another drive with a clean image to test to try to rule out hardware.
Recommendations for you to try the basics...
1) Try BIOS update, reload system defaults (F9 I believe, save and exit)
2) Uninstall and reinstall energy cut power managment.  Reboot after the uninstall.  Try to get the newest version from our support site.
Let's go from there...
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

Similar Messages

  • ITunes not shutting down properly

    When I click iTunes > Quit iTunes on my iMac, the iTunes library window closes, and the iTunes menu bar disappears from the top left corner of the screen.  But the iTunes icon in the dock still has a white dot under it, implying the the iTunes app is still running.  If I click on the iTunes icon in the dock, however, the iTunes window does not reappear or respond in any way.  If I right-click on the iTunes icon in the dock and click on Force Quit, then the white dot goes way.  I can then click on the iTunes icon again to restart iTunes, and all is ok.  I have to do this every time I want to close iTunes.  It seems like iTunes does not shut down fully unless I do a Force Quit.  Anyone else having this issue?  Any suggestions?
    I am running the current versions of OS X Mavericks and iTunes ...

    First, back up all data immediately, as your boot drive may be failing.
    If iCloud is enabled, disable it.
    Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
    Step 1
    Launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ If you’re running OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Step 2
    You must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
    Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
    Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

  • Can not shut down late 2011 MacBook Pro and turn it back on again without the hard drive disappearing?

    Ok, I have searched for months for an answer to this question to no avail, probably because no one has experienced it before. I am hoping however that you guys can help me figure this one out cause it is driving me nuts! Also, I am not entirely sure what section of the support I should put this under so if I stick it in the wrong place, I apologize.
    Right now my problem is very simple. When I turn off my laptop, and then try to turn it back on, my internal hard drive disappears... and I get the blinking folder with a question mark on it. I have figured out something interesting however. I have an install disk with Ubuntu Linux on it. If I boot into that first, then RESTART the laptop, not shut down and turn back on, it reads the internal hard drive just fine and I can boot as if there is nothing wrong.
    Second part to the problem... If I allow the laptop in either OSX or Windows to go to sleep (aka shut off the hard drive but the computer remains on), when I attempt to wake it up, I am greeted with the usual log in screen of whichever OS I am in, but is frozen and after a few seconds goes black and restarts the computer to find that... Surprise! The hard drive is gone
    I have tried every trick in the book that I can think of, but can not seem to come up with a solution to the problem... I know when the problem happened and if anyone thinks that that will help them figure this out I will type everything I did up till, including the crash that caused this, and my attempted fixes, but I have class right now so only if you guys want it I will type all that out.
    What I am currently running is:
    2011 MacBook Pro 13in screen
    4Gb of Ram
    1TB internal Hard Drive
    OSX 10.11.whatever the newest update is... just updated the other day again.
    Windows 8.1 on BootCamp 5 (yea I know its not supposed to work but it does) again, fully updated
    Ubuntu 13.10 (I think? Doesn't really matter, its just an install disk I use to boot the computer)
    If there is anything else that you guys need me to provide, I can, just simply ask. I can provide as much info as is necessary.

    Sorry it took me so long to write back, But unfortunately this didn't help my issue.
    My uncle and I did a lot of tests on this computer and have narrowed down the location of the problem a little bit.
    We tried to first reset the SMC and the NVRAM as suggested, but the only thing that did was make the fans run on full tilt for the first session after restarting it for some reason. After that we tried re installing OSX over the OSX that was already on the system (not removing any of the files). This also didn't do anything but make refit stop working. Then we moved onto the next task at hand by removing the hard drive entirely and booting it as an external drive from one of the USB ports... as long as you booted it with the options key held down, it worked perfectly fine. Then we put an alternative hard drive into the computer and installed OSX on that. This time there was no trouble booting anything up. Everything seemed to work flawlessly. So we made a backup of my original drive (OSX, Windows, and all) onto an external hard drive and tested booting to it via USB. That again worked perfectly fine and booted right up with no problems. So after that we formatted the original hard drive and reinstated OSX. We then proceeded to transfer all the old files from the backup onto this new installation and LOW AND BEHOLD..... we were back to square one with it refusing to recognize the hard drive again.
    So this basically told us that there appears to be something either wrong with the hard drive, or something got really screwed up in the software along the lines and by me copying all my old files back over, I just ended up bringing the screwed up file back over with it! (despite not copying over any settings of any kind) So I am still extremely confused as to what is going wrong... did some boot sector possibly get screwed up may be?

  • Ipad2 will not shut down

    Went to reboot my IPAD 2 and will not shut down, the ICON ( wheel) just keeps spinning. What's up with this?

    I don't fully understand what the System Reset does but I've found that it cures many ills.  It's easy, quick and harmless:
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.
    A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.
    Also, you might wish to download the iPad-2 User Guide.  Pay special attention to page 162.  Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
    http://support.apple.com/manuals/#ipad
    Finally,  the User Guide can be downloaded at no charge via iBooks and a less   comprehensive version of the Guide is included as a Safari bookmark.

  • T 61 will Not shut down

    A two week old Type 6459 T61 with Vista Business will not shut down. It will sleep and hibernate but will not shutdown or restart (and I am telling it specifically to shutdown/restart). After a bit all disk activity stops and it just sits there telling me it is "shutting down" when it is not doing anything. For as long as I let it sit that is what it is telling me. I must use a hard shutdown, such as the power button (so programmed) or unplugging and yanking the battery if i actually want it to shut.
    Any clues?  If I shutdown before I log in then shutdown will work. But if i log out and then shut down this will not work.  If i restart uing safe mode (after forcing the shut down) then the machine will shut down. Have tried all sorts of variations of shutdown.exe to no avail. Have run with and witout Aero. I am running only Lenovo/MS supplied or branded software in services and processess and disabled all else. I have disabled all startup apps via msconfig except antivirus (presently the Norton that came with the machine) and winamp agent (to maintain file associations) and Lenovo's on screen display. No help.
    There are about 50 (I am not exagerating) services and processes runnning when I try to shut down that are not running in safe mode when the machine shuts down properly. I am hoping someone has a suggestion other than to disable each of the service/processes in turn and see if machine will shutdown or restart.
    And I do not want to reinstall Vista. Too many commercial apps (MS office, Adobe 9 Professional etc.) that I would have to reinstall.
    Have tried with and without Sidebar; no change. Have tried with and without NVidia helper apps; no change. Have not yet used Roxio (supplied by Lenovo) .
    So, I hope someone "out there" can think of which processes are the "bad" ones. There seem to be many threads about Lenovo's shutting down when they should not; I have not seen other posts where people are having trouble shutting down when they want to shut down. I would like to think the problem is not with Windows Vista or with the Lenovo supplied software (then it should happen with everyone, right?) but what I would like to think may not count . . .
    TIA
    Bill

    Hello,
    Bill please activate your windows services, except may be indexing, they eat not much memory and cpu power.
    Vista will need one or two weeks, after you have your programs installed to get fully performable.
    I would recommend to uninstall Norton and may me Winamp, if necessary.
    Antivir or AVG are much smaller and faster, but also safe.
    Regards
    Andreas
    Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
    Please insert your type, model (not S/N) number and used OS in your posts.
    I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
    TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
     English Community       Deutsche Community       Comunidad en Español

  • HT1414 My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?

    My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Cm1415 - windows7 will not shut down unless i remove usb cable

    Cm1415 finally installed fully but windows 7 - 64 will not shut down. Blue screen debug shows general USB .sys error.  Shuts down without problem if I unplug USB cable before clicking shutdown or reset.

    Cm1415 finally installed fully but windows 7 - 64 will not shut down. Blue screen debug shows general USB .sys error.  Shuts down without problem if I unplug USB cable before clicking shutdown or reset.

  • Why does my intel iMac not shut down properly?

    On Shutdown, the screen goes black, appears to be shut down, but start button will not start unless you hold it in for several seconds. After machine boots messages says not shut down properly. Does this everytime. Has done it since it was new a year ago. the screen is black, but the button will not start the machine unless you hold it down, then you get the message. Have never seen anything like this. It is as if the machine thinks it is still running.

    I'm not sure that a normal shutdown followed by turning off a power strip will reset the SMC. Power strips just switch off the "hot" leg of the power but do not interrupt the "cold" (neutral) leg or the "earth" (ground) connections. It may be that the SMC senses the cold-to-ground path or something like that to do a reset.
    It may also be that the Mac hasn't actually shut down completely when you switch off the strip. You might try waiting a minute or two before doing that to see if it makes a difference, or listening carefully for any noises coming from the Mac after the menu shutdown before hitting the power strip switch.
    I sometimes use an old veterinary stethoscope to listen for sounds coming from Macs for troubleshooting purposes (although never yet with a MacPro) & have noticed that the screen goes dark a little before everything else is fully shut down.

  • MBP will not shut down after installing patches

    Over the last week I have installed all of the suggested patches, but now I find that my MacBook will not shut down! To shut it down I have to hold the power switch for 10+ seconds to force it.
    Is this a known issue? if so, what is the solution?
    Sorry if this has already been posted, I am at work on a really slow WinTel box.
    Thanks in advance
    Terry

    Hello Terry,
    Your problem might be some internet connection issue. If the pathes were not fully downloaded, the mac will not let you shut down or some error there etc. This will not happened frequently.
    -Dan

  • I connected my iphone 4s that i unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. it told me it needed 8 hours. i closed my laptop. not shut down. i opened and it wants restorin?

    I connected my iphone 4s that I unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. It told me it needed 8 hours. I closed my laptop, not shut down. I re-opened the laptop a few hours later, and it wants restoring?? Whats going on?! i want my iphone back! PLEASE HELP. I'M LOST!!! (I synced my iphone to my computer if that helps at all).

    Yes, and, I try to restore. I have the T-Mobile sim card in it just to clarify. It will not let me get passed that, it does not accept the t-mobile sim card. i tried restoring it using wifi, cellular, and i cant get i tunes. I am scared that if i take the tmobile sim card out and put the at&t one in just to complete the restoration process that the iphone will lock again and not read the tmobile sim card, then all my hard work has gone for nothing. ( this whole process was caused by me trying wanting to empty my pictures onto my computer because i did not have any storage space left). <--- that may not be as important, but i included it just because.

  • MacBook Pro (10.7.3) not shutting down after updating to latest iTunes

    This is a bit of a strange one, and after searching high and low, I haven't seen any other references to it, so...here goes:
    I'm working on a MacBook Pro (13-inch, Mid 2010) running OS X 10.7.3, and the complaint is this: the system will not shut down or eject a connected iPod (classic) or smartphone (Verizon Android phone) after updating to the latest version of iTunes.
    I've been troubleshooting this for several days now, and I've tried the following:
    1. Created a new admin account and tested from there. No change.
    2. Created a backup image of the hard drive, erased & reinstalled 10.7, created temp admin account - issue resolved, but iTunes library unable to open because it was modified by a newer version of iTunes.
    3. Ran software update to bring system current (as of 20 April 2012)
    4. Issue reappears after software update.
    5. Reinstalled 10.7.3 from Recovery partition.
    6. Again, issue resolved, but unable to open iTunes library modified by newer version.
    7. Update iTunes, issue returns.
    I actually did several variations of the erase & install routine, as well as several admin accounts, but the basic gyst of it is that after updating iTunes, the system hangs at the spinning gear on shutdown every single time.
    The version of iTunes that is reinstalled with Lion is 10.5.1. I don't know which version between that and 10.6.1 is causing the problem.
    Not sure where to go from here, so I figured I'd throw it out to the community.
    Thanks.

    Well, after throwing my hands up in the air, I returned the MacBook Pro and iPod classic to their owner because I'd held onto them for over a week trying to troubleshoot the issue with no success.
    Two days later, she contacted me and told me her iPod was the culprit -- it had some bad sectors on the hard drive. I had thought to check that, but she had data on the iPod that wasn't backed up anywhere, so I back-burnered that until later.
    Glad to see I'm not going insane, though. ;^)

  • My iPod touch will not shut down to the black screen which causes my battery to drain with in an hour?

    My iPod touch will not shut down automatically which causes my battery to drain within hours? HELP

    Have you went to Settings>General>Auto-Lock and specified a shot time?

  • Mac Will Not Shut Down

    I ran Singular past my OS 9.2 drive and it disposed of items that were not duplicates. I rebuilt my system folder from a flash drive. Hard Drive will not shut down. I normally cycle between a drive with OS 10x and my OS 9x in the Startup Disk. Now when I tell it to restart on my OS 10 it will not shut down. I get a Software Update Engine error message with no error code.
    I even reinstalled OS 9.2.2 and it still does it. Even after Norton Utilities.
    To get past it, I option/command/esc to get it to shut off and restart on the other disk.
    Has this happened to any of you?
    Deepsees
    Message was edited by: Deepsees
    Message was edited by: Deepsees

    Thanks for the input. Yes the OS's are on different drives. With all my modeling and animation programs... it would cost me a small fortune to upgrade them, hence OS 9.2.2.
    This all started after telling Singular to dispose of certain duplicated file. It apparently dragged some others out with it. I have a flash drive with the good system 9 that I used to go file by file in the extensions and control panels and made the wiped disk look like the flash drive backup. Corrected a lot except for this not shutting down without using escape. Reinstallation did not stop it.
    The norton is only for 9xx indeed... I am not having trouble with OSX drive at all. When I want to restart to 9xx it does it's restart and into 9xx land. Norton always finds a wall of screwed up blocks and trees... never seemed to be an issue. It raked up the files and fixed what ever these invisible files do. Still same same. We bought the first mac in Jax fl... we have been around this platform ever since. When macs were a bit simpler.. there were only so many things something like this could be. This is the only time I have seen this behavior in a mac.
    I just got in from 500 mile drive.. will go though these responses after a nap.
    Thanks before and after.
    Deepsees
    Message was edited by: Deepsees

  • HP Pavilion P7-1141 will not shut down... Any thoughts?

    Brand new HP Pavilion P7-1141 desktop (AMD A8-3800 quad-core CPU, 8GB RAM, 1TB HDD, Radeon HD 6550D, Windows 7 64-bit) will not shut down properly regardless of what I do - I can press on/off button on the desktop, or choose "shut down" from Windows 7 menu, each time the following happens: Windows shows it's usual "shutting down" screen, then screen goes blank and monitor goes to sleep, but the desktop itself still seems to be working in some unusual mode: fans are rotating - I hear the usual quiet noise from them, the lights on the desktop are on, however, no hard drive activity at all. In this mode, the desktop can't be turned on anymore - I need to press on/off button for a few seconds to turn it off completely or unplug the power cable and plug it back and only after that it can be turned on. Windows will not show any error messages during startup, HP diagnosticks program does not find any issues, no error messages of any kind. I checked power settings in Windows, played with power settings in BIOS without any success. Am I missing something? Any ideas?
    UPDATE: Sleep mode doesn't work as well. When I choose "sleep" from Windows 7 menu, exactly the same thing happens (monitor goes to sleep, fans are rotating, the lights on the desktop are on, no hard drive activity, etc). At least when I choose "restart" it restarts without any problems.

    Hi:
    See if  (re) installing the chipset driver helps.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-97610-1&cc=us&dlc=en&lc=en&...=
    Paul

  • IMac 27" Not Shutting Down

    Hi,
    recently my iMac has begun not shutting down properly. For the past week or so, I have had numerous attempts at shutting down my iMac. When I begin the shutdown process, i.e. clicking 'shut down', the iMac gets to a white screen with a rotating symbol, like the start up screen but without the Apple Logo, and goes no further. I leave it for an hour, even more and it still does not shut down. What is the problem?
    Thanks

    I notice you're on 10.6.7. You might try upgrading to 10.6.8 and see if that helps. I'd recommend updating using the Combo updater instead of using Software Update.
    You might also try starting your computer while holding Command and V. Then use it for a while, and try to shut down. Additional lines of text should be displayed, and the last few lines may give us some clues as to what's holding things up.

Maybe you are looking for