VA01 and VL01n order not complete

Hi Experts,
In my order(VA01) have 2 items but only 1 item has been goods issue(VL01N) and delivery quantity was sum two items. Now 1 item was hanging in our system. please advise how to solve.

Thanks monkey,
All broadband checks that I do show that I can get a giddy speed of 0 Mb/s - obviously this cannot be correct. I spoke to a useful guy at O2 Tech Support - he said to me that characteristics of my line were missing, such as the distance from the exchange. He also said that when he checked my number, it showed that my line had recently been activated / had still not finished activating. I have asked Customer Services @ BT this several times and no-one has an answer for me.
I have tried ringing BT Wholesale, via a number that I recieved from ringing Customer Services. They were no help, infact they hung up on me - which about sums up the services I have recieved thus far from BT.
PLEASE can someone assist me with this? I cannot get an answer from anyone, anywhere @ BT. I really cannot be bothered to go through the rigmour of talking to OFCOM just to sort this out!

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