VA02 Item Layout Configure failure

While in VA02 I wish to change the order of the columns.  Having done that I hit the Configure button, create, and save a new variant.  When returning to the screen, the layout is completely messed up.  If I select the configure button and select either Basic_Setting or my new one, it fixes it.  This is happening for most if not all users.  We are on
Release: 640 Final Release
File Name: sapfront.dll
File Version: 6405.5.24.3047
Build: 892113
Patch Level: 24
Any help would be greatly appreciated!
Dan

The problem is, when the user closes the order screen and goes back in, the screen is neither in the standard layout or the user layout.  Nothing is in the right place.

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