Valid serial number but no qualified program!???

I'm ready to throw the computer.
I've purchased & downloaded the Acrobat Standard XI but when trying to save a document as PDF it sayd I have a valid serial number but not a qualifying product.
PLEASE HELP!!!!!!!!!!!!!!!

I think you have purchased an upgrade of Acrobat standard XI.
If you have purchased it from Adobe directly than please call Adobe support, get refund and than purchase a full version of Acrobat Standard XI.

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