Valid Serial Number, but Wrong Product?

After an hour long chat with a technical support person yesterday I am still not any closer to fixing this problem. Can someone here please point me in the right direction?
I have a valid serial number for Design and Web Premium Pro CS6. Because of a hard drive problem I had to download and reinstall, which I did without any problem, but when I was prompted for my serial number I got this error:
The pull down menu you see here does not include Design and Web Premium Pro, so the activation stalls at that point. I double checked my account page to make sure I had the right product name and serial number, and I do.
The technical support person told me to download CS6 again, and I did that -- I downloaded the Design and Web Premium Pro package, and then the same problem popped up. Any thoughts on how to resolve this would be very much appreciated. Thank you.

with the serial number redacted:
I would love to get in touch with Adobe, but every time I try to start the process I end up at the same place: here, on the forum. Can you point me to a phone number? Because I'm getting dizzy on this carousel. And thanks for your help, I'm happy if I've finally explained the situation well enough to make somebody see the problem.

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noelcj26 wrote:
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