Valid Serial number called invalid during installation.

After a fresh load on my computer, I uninstalled and was reinstalling my boxed Pre. Elements 8, when I got a message that the SN was invalid during the installation. The serial number entered is printed on the box, and was previously working.  I would like to get my program working again. I appreciate any help. The chat people sent me to the forum, and visa versa.

Kathy
Adobe is the only one who can make those vital adjustments on their Servers. But, let us see what we can do to workaround this situation.
First let us see how far we get with the Windows XP 32 bit computer and Premiere Elements 8.
a. Do you see any evidence that Premiere Elements 8 is installed on your Windows XP 32 bit computer?
b. If not, then run the computer through the ccleaner program (the regular and registry parts) to get rid of any leftovers from incomplete uninstalls or reinstalls.
https://www.piriform.com/ccleaner
c. Then try to install the program with the anti-virus and firewalls Off and the Internet connection On and in good working order.
d. Do you get the same Invalid Serial number message during the installation?
If you go to Adobe (http://www.adobe.com) and click on Welcome pargal22x13/My Products, can you find your Premiere Elements 8.0/8.0.1 serial number there and confirm that it is the same one that is giving you the Invalid Serial number message?
Next, go on to Windows 7 64 bit and try for the Premiere Elements 8.0 install there. Do run into the same Invalid Serial Number for the Premiere Elements 8 install also?
Please let us know of your progress.
Thank you.
ATR

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