Validate External Serial Number

How do I apply a validation mask to an external serial number? For a specific material, I want to only accept a serial number with a certain format when that component is assembled to the parent.
I tried setting up a validation mask for this material, associating the mask group to the material, and assigning EN521 to the EXTERNAL_SERIAL Data Type. But I am still able to enter any number when I assemble the component. Am I missing as step or is this validation not possible?

Hi Alli,
Check the activity rule for EN521 includes the "EXTERNAL_SERIAL" Data Field on which you are doing the mask validation.
Regards,
Andrew.

Similar Messages

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

We are unable to validate this serial number for CS6 Design Standart. What's wrong with my key or why won't it validate?

I bought the CS6 Design Standard student and teacher edition over amazon. I activated the product on my adobe account and got a serial number. But when I install the package and enter the serial number I a message saying "We are unable to validate this serial number for Creative Suit 6 Design Standard. Please contact Customer Support."
Does anyone know what is up with this? I am sure that the problem isn't anything along the lines of making mistakes when typing in the serial (tried it multiple times, used copy paste to reduce chance of error). It's also not any problem with me lacking an internet connection adobe to validate the serial.

Serial number questions can't be handled on the forums. You'll need to talk to Customer Support either by phone or web chat.
http://helpx.adobe.com/contact.html

I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""

Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
Sarika

I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "

I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Lightroom 6 standalone upgrade does not install - does not validate the serial number

Hi,
I have bought (Adobe store) yesterday and downloaded Lightroom 6 standalone upgrade (I own lightroom 4).
During the installation in Windows PC I get the following message: "We are unable to validate this serial number for Adobe Lightroom. Please contact the support"
- the Internetconnection is fine
- checked etc/host
- double checked both serial numbers
It is just impossible to install the LR6 upgrade on my Windows PC. There were no problems installing and running LR4...
Any help would be greatly appreciated...
Peter

Please check your hosts file entries once as sometimes due to no connection to the serialization server adobe doesn't verify the activtion.
See the steps here-
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Or
Reset the hosts file:
Note: You may have to disable you security software to modify your hosts file.
Windows
Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.
Mac OS
Log in as an administrator to edit the hosts file in Mac OS.
In a Finder window, choose Go > Go To Folder.
Type /etc.
Select the hosts file and open it.
Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
Search the hosts file for entries that reference activate.adobe.com (for example,127.0.0.1 activate.adobe.com) and delete these entries.
Save and close the file.

"We are unable to validate this serial number". I purchased this product when a serial number on the back of the box.

I have a Mac. I purchased a adobe photoshop elements 12 program in a Sam's Club Store. When I tried to install it the program said We are unable to validate this serial number for adobe photoshop elements 12. Please I need your help as soon as possible to resolve this issue and then, use my purchased product.

then you are using the wrong number or there's a connection issue. your serial number is 6 groups of 4 numbers.
if that's not the problem, Sign in, activation, or connection errors | CS5.5 and later

Trial version of CS6 Master Collection keeps asking me to validate a serial number.

I downloaded the trial version of CS6 Master Collection for Windows. I installed it as a trial on a 64 bit windows machine. When I try to run any application, I am asked to validate a serial number even though none has ever been entered. I uninstalled, rebooted, downloaded and ran the latest version of the Adobe Cleaner and rebooted. I reinstalled and I am still being asked to validate a serial number. There have been registered versions of Photoshop CS 5 and CS5,5 on this machine, as well as a trial version of Photoshop CS6. I have tried everything I know. Help please?

Hi,
Can you please verify:
It shows Validating Serial Number screen on every launch.?
Does it hang their or shows an error?
If it shows an error then on next screen does it prompt for entering new serial Number?
Can you please send oobelib.log (in %temp% in windows and /tmp in Mac) so that I can help you in a better manner.
-Priyank

Installation: hello, I am trying to install my adobe elements twelve. I have a serial number, which contains no letters (only numbers), from the box. I use a mac. When I try to install it, it says it's unable to validate my serial number. I have already c

Installation: hello, I am trying to install my adobe elements twelve. I have a serial number, which contains no letters (only numbers), from the box. I use a mac. When I try to install it, it says it's unable to validate my serial number. I have already checked the spelling. What should I do?

Does it begin with 1057? If not, it's a redemption code. In which case, see here:
Redemption Code Help
If it is a serial number, go to system preferences>security & privacy>firewall>firewall options and be sure that PSE is allowed to call out.

I cannot validate the serial number and I tried several things like shut down firewall, change hosts (cannot change it by the way the computer won't let me), etc.

I cannot validate the serial number on premiere elements and photoshop elements. Stil saying that i do not have any connection with the internet. I already tried to contact the adobe chat. They did help me, but what they say did not work.
They said that I had to contact helpdeks, but they would not help me. I had to go to the chat again. The chat does not work.
I also tried al of the things that is mentioned on this site https://helpx.adobe.com/nl/x-productkb/policy-pricing/activation-deactivation-products.htm l.
Can someone help me, because I don't know what to do know.

Celina
Did you purchase Premiere Elements 13 from Adobe direct? If so, you can get your money back within 30 days of purchase.
I can post an Adobe Chat Orders link for that if necessary.
Did Adobe Chat or any of its representatives offer to do a remote control of computer troubleshooting to get to the core of your
problem? We in this user to user forum cannot do that, Adobe Chat might. But, again, we are not Adobe.
Do you have a computer shop or an associate with computer software knowledge who can assist you on this matter?
Excuse the question, but I do not want to take anything for granted. Are you sure that you have the right serial number and are
entering it correctly
xxxx-xxxx-xxxx-xxxx-xxxx-xxx
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Just to summarize...
a. In the hosts file....you saw nothing but the default entries
b. You download and installed the Adobe Application Manager and that did not solve the problem
c. You renamed the SLCache and SLStore Folders and that did not help
But, can you disable the antivirus and firewall(s) to see if resolves the issue in anyway?
What antivirus program does your computer use?
ATR

When I try to install CS6 Design and Web Premium from a disk I get this message "We are unable to validate this serial number..." What is the reason for this?

I purchased a disk copy of CS6 Design and Web Premium from a reputable seller last week and when I try to install it with the serial number I got it says "We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support." What is the reason for this?
Is the serial number invalid?

Hi Ned,
Thanks for the suggestion. I eventually got in touch with Adobe Technical Support and it turned out that my Adobe Application Manager was not the latest version. They downloaded the latest version and installed it and that seemed to solve the problem. I was able to install my CS6 Creative Suite and validate the serial number. All seems to be going well at the moment.

We are unable to validate this serial number for product name . Please contact Customer Support

We are unable to validate this serial number for <product name>. Please contact Customer Support
Can I get my program validated?

Error "The serial number is not valid for this product" | Creative Suite

After installation it says unable to validate this serial number for Acrobat Pro XI. Why? What do I do?

I received my serial number online and went through the installation process. After it was successfully installed I wend to open Adobe Acrobat Pro XI and followed the prompt to enter my serial number and then received this error message "We are unable to validate this serial number for Adobe Acrobat Pro XI. Please Contact Customer Support."
I've read several FAQ and troubleshooting discussions but none have touched specifically on this.
I would have called customer support but did not see a number to call.
Does anyone know what exactly is wrong or what I can do to resolve the issue?

Contact Adobe Customer Care - click on the Still need help? button to chat or talk with an agent (phone support is only available Mon-Fri during US daytime).

"-unable to validate this serial number-" – Moving CS6 software to new employee

We just had a member of our team leave for a new job who we had upgraded from CS6 to CC a few months ago. We've been trying to install his "old" copy of CS6 on a new employee's machine using their (new) company Adobe ID but when entering the serial number during installation we get the following message:
"We are unable to validate this serial number for CS6 Design and Web Premium. Please contact Customer Support."
Trouble is, when going through CS6 CS there doesn't seem to be any direct contact for CS (no phone, no chat). Is the serial number still tied to his work Adobe ID? If so, how can we deactivate that so as to re-open the license for a fresh install?

As far as I know (I do not work for Adobe) a serial number is "tied" to the person who activated it... so you are going to need to DE-activate by logging in on the old computer with the old ID
Then, to use that serial number with a new person, I **think** you will need to do a license transfer (you may be able to just activate with a new ID, but I really don't know)
License Transfer https://forums.adobe.com/thread/1355892

"We are unable to validate this serial number..."

I am trying to download CS6, but when I put in the serial number it says, "We are unable to validate this serial number for Adobe Photoshop CS6. Please contact Customer Support." I bought it off of Amazon, would that have something to do with the problem?

When you purchased it from Amazon, did you purchase it from Amazon or through a reseller selling the software through Amazon. If you purchased it from a reseller, than you may have purchased pirated goods. Contact Amazon, they will refund your money then purchase the product through the Adobe store so you can be sure you are getting non-pirated goods.

Validate External Serial Number

Similar Messages

Maybe you are looking for