Validate Serial Number. Adobe Premier Elements 12

I just installed Adobe Premier Elements 12.
The program says "Please, connect to the internet to validate your serial number"
I have done anything. It does not work.
Please, help.
VPG

VPG
The only one who can help you is Adobe via its Adobe Chat.
Click on the following link
Contact Customer Care
Premiere Elements
Adobe ID, Signing In
Adobe ID, signing in, account help
Chat Panel
I have set the link for those titles. If the link set does not hold, then you will need to navigate to the Chat Panel using the above titles.
As of a few moments ago, that Chat Panel was available and active.
Please let us know the outcome.
Thank you.
ATR
Add On...Just make sure that you are working with the purchased serial number and not a redemption code.
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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