Validating digital signatures. NEED HELP ASAP!

I emailed a form to an employee, who created and applied a digital signature to it.  The form was emailed back to me and I received the message 'At least 1 signature requires validating/validation."  I go through the steps to trusting and validating, yet when I reopen the document after saving it, I keep getting the same message to validate.
Please help!

When you contacted Canon what did they say?

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