Validation code wait?

I am not clear on why my validation code is still pending.  I have been told by my Apple Care rep that they confirmed my request was legitimate.  They then said that I could be waiting for up to 72 hours for a validation code, but they had no explaination as to why. 
I understand waiting 4 weeks for a custom retina MBP but why am I having to wait now for the software that I was promised when I purchased this?  Please support those who have already paid for it.

They are using Server redeems for users to upgrade, so Apple has to change them for others

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