Valuable service today!

I have always been able to pick up "wireless" connectivitiy with my laptop.  As of this Friday at one of my frequented locations, I was not able to do so and was quite surprised!  I spent 5 to 6 hours without having access to work remotely as a result of this. So this evening I called Verizon for "help"....as I am the farthest from technical savvy in all ways possible.
During my call initially, the first representative walked me thru several steps and determined my WLAN Card was not on and I needed to be transferred to Lenovo for further help,  in which he did transfer me. Lenovo's line rung for at least 30 times so I hung up and called Verizon back.
This time Tahaafe answered and went the extra mile in helping me.  He saw that the previous representative was very thorough in going thru the necessary steps to get me up and running but to no avail, it didn't work. Tahaafe gave me the # for Lenovo and he also suggested I logon to their website because that would also be of service without having to wait to call (not knowing if they were open on a Sunday evening or not).  While he was continuing to talk, I plugged in my LAN cord and pulled up the site and I was reading off verbiage from the site to him. And he asked "Oh...have you pulled up the site already"..and I answered ..."Yes I did".  He said well input the brand of your laptop and look for BIOS settings...and i believe about 2000 items returned and I just wanted to cry ..I had no idea what I was looking for.  And then Tahaafe said.."here do you mind if I log into your system and assist you"...and I screamed ..."Of course I don't mind'! . And he did and he looked around the system and asked me a few more questions...and needless to say..I just need to "flip my switch"...ok yes...embarrassing..but nevertheless ..he took the 'additional" time ..went the extra mile to assist someone who is not technical savvy at all!!!! 
Kudos to Tahaafe!  He saved my day...he saved my week!  Thank you very much Tahaafe! I'm sooo happy ...and I had to share on this forum!

Next-day service sounds pretty good to me.  I think your expectations are unreasonable.  Read a book or watch a couple of DVDs.  In my area Verizon has storefronts where you can walk in and swap boxes, maybe you can do the same.

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    Cannot get 3G or 4G service today in Rogers, AR. This is in the outdoors close to I49. What is happening?

        Clayton.H lets get you connected! The area has some pockets of extended LTE coverage which will cause the signal to fluctuate, however you should definitely get a 3G connection. What phone make/model do you have?
    AshleyS_VZW
    Follow us on Twitter @VZWSupport

  • No TV service today? See you tomorrow

    I never do this, but I am appalled by the solution/customer service to my problem today, maybe its just me, maybe others have experienced the same issue.
    A little background, after some convincing and researching, we switched to Verizon Fios from Time Warner less than 1 week ago.
    Now in my area, Fios is just beginning to pop-up, some towns still do not have Fios.
    Today, I was watching TV, pressed the up on the channel control on my remote and the HD/DVR box shuts off then it appeared to be rebooting. After about 20 minutes or so of this cycle repeating itself, I called Verizon.
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    I was told by the supervisor the same thing. He said there are no techs available, the soonest one can be here is in between 9am and 12pm.  Mind you this is now about 2:30 in the afternoon. I waited a half hour for him to contact "dispatch" and get back to me with this info.
    Now I am regretting switching from TW. When I had a problem, it was resolved that day. I would call customer service, they would resolve it over the phone or have a tech come to my residence the same day.
    You mean to tell me, there is not 1 tech that they can send to my house to plug a new box in? Do they want to keep customers in an area where they are just starting to become popular? Has anyone else experienced this or a similar problem??? I am so frustrated by this!

    Next-day service sounds pretty good to me.  I think your expectations are unreasonable.  Read a book or watch a couple of DVDs.  In my area Verizon has storefronts where you can walk in and swap boxes, maybe you can do the same.

  • UK - 'No Service' today?

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  • Severe weather last night- no phone service today

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    hopefully someone from verizon will come along and help you.  But for now try again some of the Verizon "contact us" options again.  Notably try again online chat.  Possibly also the email option, but that is listed as 24 hour response.

  • Really let down by the customer service today.....

    Hey Best Buy,
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    Sorry for the long drawn out message.... I moved from Edwardsville, IL and the Best Buy up there always gave me good service and never misled me like the one down here in Carbondale, IL.  I'm disappointed in Best Buy, as a rewards member and someone who holds a credit card with them.  I'm having doubts about making future purchases there.  Maybe its time to stick with Amazon... I dunno.... :/

    Hello bluesfan1700,
    Congratulations on your new home, and welcome to the forum!
    As exciting as moving into a new place is, it can be stressful when you’re trying coordinate everything just right. Having just moved myself, I know that you can’t always plan for the unexpected and sometimes you find yourself wanting an item that you never even realized you needed until you’ve settled in, so it’s nice to hear that you had a 10% mover’s coupon in case that happened.  It’s disappointing though that something went wrong during your purchase causing it to not add properly, and I’m sorry for the frustration you’ve endured while trying to work this out.
    As I’m sure you know now, our Low Price Guarantee does have some exclusions and this includes all coupon offers. This means that as you chose to price match your new universal remote with one of our online competitors, this would disqualify your purchase from your mover’s coupon. It sounds like something went wrong though if our associate applied both, so I looked through your account using the email address located on the forum. I see that you have an open case with Jessica from our customer service team and she’s actively acting working with local management to see what options we may have available from here.
    Please know that I’ve contacted Jessica and let her know that you are looking for an update. She should be in touch with you soon, but if you don’t hear from her, please don’t hesitate to let me know and I’ll be glad to help.
    Best wishes,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My iphone5C came to the repair service today and got repaired today and now my service saying product replacement pending? What does that mean?

    Yea the same as my topic question

    No, it will come in new packaging which will contain all the usual accessories, and no, you will not get the original phone back.
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  • Stuck on 'No Service' today

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  • Is anyone else finding iMessage out of service today?

    Since yesterday, no imessages have gone thru, or have been received by other family members on their apple products. Apple reports service is operational, but it clearly is out of service

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
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    Troubleshooting FaceTime and iMessage activation
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    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
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    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
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    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
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    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
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  • Mobile web service fails today

    Hi.
    I can not send an SMS using the mobile web service today. I am getting an "OTN Authentication Failure". It was working yesterday. What is happening?
    Regards,
    Luis

    You may be running into a limitation on the service - you are only allowed to send 10 messages per month. That is correct: 10. The reason it is so limited is we have had abuses of the service where people have been programmatically sending messages using the service. If you desparately need it for demo, one way is to have another account (perhaps a colleague) available.
    Mike.

  • Best Buy should be ashamed of their lack of customer service.

    On Saturday, 7-26-14, I attempted to file a claim on a cell phone warranty. In store I was notified that the policy was inactive, yet a second phone that was attached to the account was all active. I researched the cause of this and found my credit card was cancelled due to my bank discovering possible fraud. My wife called customer service in May, and after dealing with rude representatives, she was able to get both phone insurance policies reinstated.
    When I called customer service today, after being hung up on twice, I was told that the policies were reinstated, but my wife failed to update the credit card information. I thought the error was on our part. My wife was able to find another email from Best Buy, that proved she updated the information. Conveniently however, Best Buy supervisor Mark was unable to find this proof email, but could find the earlier email. I find this highly unlikely.
    Mark did reluctantly reinstate the policy, and told me I would have to go back to store to follow through with the claim. I notified Mark that due to the incompetence of Best Buy, and their insistence that I was the one that failed to update my policy, I threw the paperweight of a phone away. He then told me that I was out of luck, but referred me back to the store.
    I understand the concept of "passing the buck" back to the store because that allows him to get off the phone with me. He also told me that my bank was the problem, yet I find it odd that the second phone on the account was current on payments. He also could not explain why, if it was my bank's fault, that no email was sent. Best Buy was quick to send an email when my credit card was cancelled due to fraud protection, but not this time?
    Best Buy customer service gives people the run around, fails to live up to their obligations, and loses certain emails that show the costumer is correct. Best Buy also refuses to make their mistakes right or to even admit mistake on their behalf. I was told by Mark that he is in charge of the Customer service call center, so I obviously will not receive a reasonable resolution to this problem.
    Best Buy has the absolute worst costumer service that I have ever dealt with. I will never conduct business with Best Buy again and I'll encourage every person that I come in contact with to do the same.

    Hello molonlabe-
    I’ve been fortunate enough to not have to need service on my cell phones to this point (knock on wood), but if I ever do, I hope that my experience doesn’t match yours.  It certainly sounds like it was frustrating.
    Generally, if we are unable to collect payment on a monthly Geek Squad Protection plan three months in a row, we should be sending out an email to whichever address we have on file instructing you to contact us about this issue.  I’m sorry that this did not happen. 
    Usually, the email letting your know that your credit card information has been updated in an automated system email and Mark would not have visibility to that, though he should have been able to see when your wife called in and had the plans reinstated.  I will definitely be documenting this feedback for training opportunities.
    If you no longer have the phone, we would be unable to assist you, however, if the plans have been reinstated, you may still end up being charged each month if you did not have Mark cancel the plan.  If you did not cancel that plan, I would recommend contacting us at 1-888-237-8289 for assistance with cancelling this to avoid any future issues.
    Thanks for connecting with us; I do hope that at some point in the future, you will allow us another opportunity to earn your business.
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • I reached my 1000th hour logged on the phone with customer service

    I've been using Verizon jetpacks for 9 months now.  Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable.  WRONG!  I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week.  I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service."  Naturally, this is pretty ignorant sounding.  But, I paid $100 for a significantly small amount of data.  I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for.  That's simply not the case.  I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company.  Other than Virgin Mobile, No.  It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service.  No exception.  I feel rather abused, used and ****** over by this so call "service".  I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay!  So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged.  Interesting?  No.  Just abusive.  I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this.  You know what is found every time?  I'm on a prepaid plan on a device customer service told me to purchase.  But wait... thats the second device.  Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days.  I'd say there's an issue with customer service.  First, yes it IS possible there is an issue on YOUR end.  I'm pretty sure that having to buy a new device every time I call isn't really the best answer.  Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data.  Yeah, 2 whole movies worth!  Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end.  ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile.  Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone.  Verizon hasn't made any effort to accept responsibility for this issue.  I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week.  It's actually to the point where they have violated their terms of service and failed to look into an issue on their end.  The tower has been hit.  Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that?  Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages?  Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me.  At one point, I actually fell asleep in my 2nd hour on hold.  Customer service? Nope, a waste.  I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all.  Only cost me a house, a job, car and $18k plus court costs and fees.  Fair? Nope.  But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone.  If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online.  Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible.  It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong  of course. I'm am the customer.  How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored.  I can't think of any other companies besides these two internet providers that finds that acceptable.  Better Business Bureau didn't. I'll be filing that complaint with them next.  High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service.  It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it.  BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days.  Disgusted.  How dare that term "service" even be used if they can't provide "service" via support or otherwise.  I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon. 

    Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
    And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
    In my city small claims is $5000.00
    And over that amount you can go to a superior court to have your issue settled.
    http://www.bbb.org
    Good Luck, Elector

  • What a dumb customer service!!!! and where the heck is my payment?!!!!!!!!!!!!!!!!!!!!!!

    I am so furious right now to the point my whole body is shaking and I feel dizzy!
    I've been mailing out the check for $55 every month on 1st or 2nd of each month for past 2, 3 years now. 
    I don't get statements in mail, so I typed one page with the accountholder's name, address, account number and payment address. This check for $55 is issued by my work, so what I do every month is that as soon as I receive the check, I print out this little page with all the information, I staple the check to the page and mail out to the payment address listed under Contact Us on Verizon wireless website. 
    My due date is 21st of each month. As I mentioned above, I mail out the check either on 1st or 2nd of each month, which means the check should be arrived, processed, cleared from the bank, and credited to my account before my due date. 
    I don't have the entire record, but I can see the payment history for past 12 month from my verizon wireless online and this check for $55, although I've been mailng out on a very regular basis, it has been posted to my account very irregularly. 
    Sometimes, it gets credited to my account before the 10th. Sometimes, it gets credited sometime before my due date. Sometimes, it gets credited way after my  due date. Sometimes, it gets cleared from the bank, but doesn't even get credited to my account. Every month, I have to closely monitor whether this month's check has been cleared and credited for this account. 
    If this happens to many accountholders, I would not be this frustrated. 
    I have a coworker who gets the same check from the work and mail out on the same day to VERIZON WIRELESS. Okay? Mark this. Same amount of check issued by the same bank goes to the same payment address by mail (same postal service). Difference? Her due date is 11th and mine is 21st. Another difference? Her payment gets credited in few days and well before her due date. Mine takes forever and ever and sometimes lands on a wrong account.
    I called the customer service today to see where my check is and why it has not been cleared yet. The customer service, Jose, was so rude and raising his voice saying that it might have been the post office at fault. And then, he was asking if I wrote a wrong address or anything. Hello~ I TYPED the freaking payment address and my account number and saved in my computer. You've been getting my check with no problem for the past 2, 3 years now, so I'M SO SURE THAT IT'S NOT THE POST OFFICE WHO'S AT FAULT!!!! On top of it, I'm not calling to figure out whom to blame. 
    Then, I talked to the supervisor, Eric. Hey, if you are the supervisor, you should be able to give me more than the same lame lines that JOSE was giving me.  Don't say that I've been mailing my check to the lockbox and you don't have the contact number. I've been sending my check to the freaking lousy lockbox and so have my coworker. She doesn't have the same problem that I have. Even if the lockbox doesn't have the contact number and a live person in, there is the department in which they process the payment, right? You should contact them to figure something out! You should provide a CUSTOMER SERVICE. What part of CUSTOMER SERVICE don't you get as a SUPERVISOR? I am YOUR CUSTOMER! and I, the CUSTOMER, hereby request a  SERVICE that I am entitled to! 
    What did you just say? SUPPRESSING the late charges? Hey, Eric, Look!. I  mailed out the check on 1st of August! I'm sure it doesn't take more than three days to be delivered from Los Angeles to Dallas. When I mailed out the check even before you generated my bill, how dare you to even mention the LATE CHARGE? It is NOT my ****** problem that you have a lousy system to process the check. You better fix the **bleep** problem. 
    You'd better keep your word and call me back with answers to all the questions (about irregular postings to my account, what's been causing the delay, etc) by TUESDAY. 
    What? Suppressing the late charges is all you can do for me? I just wasted my 40 minutes holding the call, and not getting all the answers I wanted, and dealing with non-sense ridiculous customer service and that's all you can do? You should waive my payment. You should give me like 1000 min credit. 
    I've been using the Verizon Wireless for almost 5 years and I'm seriously disappointed at the level of customer service you provided and the way you are handling this matter and not providing a good reason why you are messing up with my payment. 

    I can understand that the situation is infuriating, but the anger is misplaced. To start, it is very bad practice to not have a direct way to view whether the check you are sending had been cashed. While it gives the appearance of being convenient, you are setting yourself up for a nightmare when you do not, first, deposit the funds and issue your own method of payment. Secondly, the fact that it was not applied to the account does not necessarily mean that Verizon Wireless is at fault. You cannot determine this absolutely until you confirm that the check had been cashed by VZW, which, again, is going to be difficult to impossible because you are sending a check from a third party. The likelihood that it was lost in the mail should not seem shockingly preposterous. Matter of fact, people use this excuse because it is a very plausible scenario. It is essential to know whether the check was cashed by VZW, if it was, then they can go through the steps to find it; if, however, it was not, then it is something you will want to get reissued.
    My advice is to follow the approach listed above, but, more so, eliminate the overly emotional reactions so that the matter can be addressed in a logical way.

  • How to file a customer service complaint?

    Hello,
    I pre-ordered the Samsung Galaxy Note 3 with the Galaxy Gear.  Of course I did this as soon as the Pre-order was available in order to receive it the first day.  I chatted with a sales representative online who assured me I needed to order it as a new customer (even though I have an existing account) in order to keep my unlimited data.  I did just that and he guided me through the process.  Then on the weekend I noticed an e-mail that said my order was put on hold and I needed to contact customer service who wouldn't be available until Monday.  First, the customer service agent put me on hold multiple times, trying to transfer me to someone else then as I waited patiently, he hung up on me.  I called back and was told that the phone was NOT supposed to be ordered under a new account even though the first sales rep specifically told me to do just that.  My order was cancelled and redone.  Now it turns out that my shipping day has been pushed back to 10/12 instead of the original 10/10 for something that was not my fault.  I called AGAIN asking for my order to be bumped back up to the original shipping date since this was not my fault.  He said there was nothing he could do because the system is automatic with pre-orders and it's first come first serve.  I reiterated that I DID place the order as soon as it was available.  If the Verizon sales rep gave me the wrong instructions, it should not affect my order.  He still said there was nothing he can do.  I really don't buy it.  He said that I could try and contact someone higher up but then couldn't even guide me to the right phone number or e-mail address because the only one on the Verizon page was the same one I used to contact him!  Then I asked if I could complain about the Sales Rep giving wrong instructions and he didn't even know how to do that.  I mean there's probably other people that are having this same issue.  At least try and stop it.  This is ridiculous.  I pre-ordered the phone immediately, asked a sales rep for assistance in order to make sure it all went smoothly AND spent over $1,000 on this order alone.  I should at least get the phone on the first day.

    So I have been a customer since 1991 and today has been such a poor customer service experience I had to write in.
    We recently moved and the service in the area is poor, Verizon admits it's "below its standards" and offers to sell me a network extender for $250. I told them I wouldn't pay for something that is needed because the service is poor.  They came back and said they could give me a 'deal' and send it to me for $100.  OK, for $100 I'll try it rather than switch everyone in my house to AT&T (which I have on my work paid for phone and service is excellent).  Device comes and doesn't even connect to GPS for a signal.  Two tech later and me looking at the box it says it's a 'refurbished unit'.  In talking to customer service today they tell me refirb units are only $100.  The first person never told me that.  So now they want to send me a new unit (back to the $250).  What a deceptive group, and this on top of the fact that the service sucks.
    Off to AT&T at lunch since Verizon told me I could get out of the contracts because the service doesn't meet the minimum standards.

  • Verizon Customer Service?

    Verizon Customer Service?
    A Verizon Supervisor just told me on 1/08/2011 and I quote: “ You can't expect first class service if your only paying for coach.” and So
     I'm writing this to express my dissatisfaction with Verizon home phone and internet service, as my only recourse since I live in an area where they are the only option for this type service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case my be, and of the attitude of the supervisor that I had the misfortune of contacting, That Maybe, just maybe there will be some sort of change and We can get some kind of service? Even in coach.
    First I like to let everyone know that this is not a one-time problem our service has been out 5 times in the matter of a year and a half and each time we have call for service it has been handled pretty much the same way. We pay for Life line phone service and DSL high speed internet when it is working I have no complaints the problem is when you need a trouble call, our Life line phone service was out for 10 days before a local repair tech was even contacted, he was just here and fixed the problem at the box down the street in less than 10 min he also let us know that he had been available thee entire week and was not busy he just wasn't informed that there was a problem. We called the problem with the phone in on New Years day and didn't expect anyone out then, but was told that some would be out on the 4th between 8am and 11am, well that did not happen and we waited all day before calling again. That night I call the toll free number again and was inform that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8am and 11am at 1:30pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7pm that night. At 6:55pm I called with a friends cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yep between 8am and 11am she also told me that she personally would follow up on the problem. Next day 8 to 11 came and went and no phone service at 1pm I called again and asked to speak with a supervisor I was placed on hold for close to an hour and when the supervisor did pickup I explained the problem and also inform him that along with being a life line it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan my service would have been repaired by now, and “ You can't expect first class service if your only paying for coach.” but would try to get someone out before 7pm or the next morning (Sunday) did not believe it but after that I did not call anymore the service was fixed at 2pm on Monday the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treats it's customers.
    Thank you,
    D mad in Lottsville, Pa.

    Dear ANYBODY at VERIZON who ACTUALLY Cares!
    I also agree that the customer service or I should extreme lack there of is your main problem. I just got off the phone with a Melissa {edited for privacy}who is a Sales Associate in Virginia. Her title is consultant. I have had so many problems with Verizon since I moved into my new home last July that I can't even count anymore the amount of times I have had to call and argue with them. They are never willing to just fix anything or help the consumer. It's always our fault or we need to call this department that's not there problem, it's a different department etc. I am so sick of this. I had my service go out probably close to a year ago and they had to come out and replace the line. I was told a temporary line was being installed and a week later they would be back to bury the line. Well they NEVER came back. I have called several times and nothing gets done. Plus I have had SOOOO many problems with my bill its like a child is handling it.  When I  moved I was suppose to have service transferred. It wasn't. The guy who had no clue what he was doing that worked for Verizon didn't transfer me he set up and brand new account all together. I even questioned him a few times about why he needed my social security number etc and told him I wasn't getting a new account that I was just transferring service. He said that he understands but that this is part of that transfer. I didn't understand that but then I don't work at Verizon(probably have more brain cells than are required for them) so I let it go. I later find out that I have two accounts open. So I owe this outrageous amount of money. I call back and get the run around. Eventually after several hours on the phone and several weeks of back and forth and research and after I called them again! I get it figured out, OR SO I THOUGHT!  So my new bill arrives and there is a huge like $350 early termination fee. Are you kidding me??? Hello I just went over this a billion times I didn't cancel your stupid service I transferred it and because the wonderful associate working for them couldn't successfully do his job, well I was suffering for it. So then I had to call to get that HUGE fee removed that I should have never been charged. WEll this took SEVERAL MONTHS to get worked out. Finally after spending countless hours on the phone and hold and being transferred and going back and forth a Supervisor agrees to take care of this and apologizes etc. Well my account apparently was placed on hold. So a few months goes by and I get no bill. I figure OK it's probably because I have a huge credit now so I don't have a bill. Well I called anyways. I was told my account is in a hold or suspended status in their system in review and that a c credit should be issued soon but it can take up to something crazy like 8-10 weeks to get resolved. I explain that I am worried because if there is a bill after all this time I don't want to one day get a huge bill in the mail. The said that I actually had a credit and that adjustments were being made to my account so there was no need to worry. Well about a month or 2 after that BAM a huge almost $500 bill shows up. SO have to call back fight with them some more and tell them what happened but at the end of the day I am still responsible for the bill as I have had the service the tell me so I still need to pay for it even though I tried dto do that ALL ALONG! So I have to come up with almost $500 plus the new months bill is getting ready to go out. Well I didn't have that kind of money right then. So I had to take my time and pay it over several months plus the new bills that were coming in on top of that each month as well. So NOTHING and I mean NOTHING but problems. Then my service gets shut off after I already called and talk to them and made and online payment. So of course it's after hours and I can't get a hold of anyone to actually talk to. Well I say screw and just make a payment to get it restored. WEll that also doesn't go smooth. Why would it right? So I spend about 2 hours trying to make a payment and restore service. I mean they shut my phone off so I can't call anyone except the number to restore service except that number does me no good because nobody is there because the office is closed. SO I try to pay online. Should be easy right? Nope go through a bunch of crap to do that and finally submit payment and get a message that my payment is unable to be applied to my account please call customer service to proceed. Well customer service is CLOSED! At this point I just can't even take it I am about to SCREAM! SOOO I finally just get back on the phone pay through the automated system where I have to receive an additional fee for paying but at this point I am so frustrated I don't care anymore(sad huh) THe next day I find out they processed my payment twice! Of course they did! Then getting the money returned and the extra fee I had to pay for paying it a second time when there system told me it wasn't paid but then they took my money anyway well that couldn't be refunded because that wasn't their fee. That's a 3rd party fee! OF COURSE IT IS!  So NOTHING but problems. SO I am trying to play catch up as usual. It's also Christmas time and I try to go on today to pay my bill. I notice my new bill just billed a week ago is almost $190. Are you kidding me? So I find a $30 fee. I call and the fee is for them shutting my service off. $30 for you to click a button and turn in back on?? Talk about being robbed! So I talk to this Melissa {edited for privacy}and try to explain my frustration etc and ask to get the fee removed. Well she takes it upon her self to not remove it. It's her judgment call and because I have a balance at the time she won't do it. She can remove it but she WONT remove it because I have a balance! GIVE ME A BREAK! All that they have done to me and put me through and they can't remove it because I have a balance?  Yea I am so over Verizon and switching services ASAP NOW! THANK YOU MELISSA {edited for privacy}FOR SUCH WONDERFUL CUSTOMER SERVICE TODAY! WAY TO MAKE YOUR CONSUMERS HAPPY AND KEEP LOYAL CUSTOMERS COMING BACK! A+ on driving them away!
    Simply put. Verizon is just out to get your money. THey don't care about thier customers and when they screw up we have to just suck it up and deal with it. We make a mistake and again we have to deal with it. I have never had my service turned off. The one time I do they can't remove the HUGE $30 restore fee! The service is restored electronically and you have to wait 4+ hours and they still charge you $30! Seriously give your customers some respect even a little would be nice! After all I been through I don't think them reversing that huge $30 fee would of killed them.

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