Values not getting saved in DFF in iSupport

Hi,
I have enabled DFF in iSupport, which is visible to users. Users are able to enter values in the fields, but after SR is created, the values are not visible in SR update screen in iSupport nor in SR form in customer support.
Does anybody know what could be wrong?
Regards,
Mohammed

Mohammed,
Did you try to bounce Apache and see if this helps?
Please review the following documents and see if it helps.
Note: 404603.1 - iSupport Not Showing the Descriptive Flexfiels (DFF)
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=404603.1
Note: 272398.1 - Service Request External Flex DFF Is Not Visible In iSupport
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=272398.1
Note: 594111.1 - Service Descriptive Flexfield Not Visible In iSupport
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=594111.1
Regards,
Hussein

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